Strategic Initiatives and Training Lead

The Strategic Initiatives and Training Lead is a field-first, dealer-centric role serving as the systems, reporting, and training interface for CCA Field Operations. This leader ensures tools, reporting, and training are grounded in real-world field and dealer needs, enabling regional teams and dealerships to execute with excellence. 

Acting as the business owner for key field-facing systems and reporting, this role translates dealer and field insights into clear requirements for IT, analytics, and training, and leads agile, test-and-learn initiatives that improve dealer throughput, customer experience, and fixed coverage. 

• Lead priority initiatives for CCA Field Operations with clear field and dealer impact, from problem framing through implementation and scale. 

• Pilot and refine new processes, tools, and training with field teams and dealerships, grounded in real dealership workflows. 

• Serve as business owner / product lead for Field Operations reporting, dashboards, and systems, ensuring they clearly answer “What do I do next?” for field teams and dealers. 

• Act as the AI/GenAI champion for CCA Field Operations, identifying and scaling AI capabilities that simplify field and dealer workflows and improve decision-making. 

• Translate field and dealer feedback into prioritized, actionable requirements and drive simplification and standardization of recurring reporting. 

• Co-create and deliver field and dealer training (live, virtual, on demand) that enables effective use of tools, AI capabilities, and reports. 

• Develop and execute change management and communication plans tailored to field and dealer audiences; monitor adoption and iterate based on utilization and performance. 

• Act as a single, credible point of contact between Field Operations, Training, IT, analytics, CX, and program owners, consistently representing the field and dealer perspective. 

• Use data to surface risks, gaps, and opportunities at the dealer, territory, and regional levels and recommend actionable countermeasures. 

• Bachelor’s degree in Business, Marketing, Operations, or related field. 

• 3-5+ years of experience in dealer operations, field operations, training, program management, or service operations (automotive strongly preferred), including direct, front-line field and/or dealership-facing roles. 

• Demonstrated success partnering with dealers, dealer principals, fixed ops leaders, and/or field teams to diagnose performance issues and implement solutions. 

• Proven experience leading cross-functional initiatives from concept through pilot and scale, delivering measurable impact at the dealer and territory level. 

• Strong analytical, communication, and storytelling skills; able to simplify complex topics and influence field leadership and dealer audiences. 

• Familiarity with GM and CCA systems and reporting (e.g., dealer reporting tools, tear sheets, dashboards, CRM platforms) used by field teams and dealerships. 

• Experience as a product owner or systems/process lead for business-facing tools or reporting used by field and dealer stakeholders. 

• Formal training or certification in change management, project management, or lean/continuous improvement, and experience with NPS, retention, or CX metrics at the dealer or field level. 

• Experience designing and delivering field and dealer training that drives adoption and measurable performance improvement.