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SSM Global Ops CoE - Retail Innovation Reporting Analyst

  • 위치
    • Taguig City, National Capital Region (Manila)
  • 직무 유형 Full time
  • 게시됨
  • Job Requisition JR-202611469

설명

Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM
IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.


Work Arrangement: This position is categorized as hybrid on NIGHSHIFT . This means the successful candidate is expected to report to the office three times per week (or other frequency) as dictated by the business.


The Role

The Global Ops Coe in Manila is a developing team about world class delivery, customer support, driving a disruptive shift in strategy, structure, systems,
processes, and technology across the enterprise under GM Sales Services and Marketing (SSM) function.


The Retail Innovation team operating with VSSM is passionate about driving a disruptive shift in the Retail buying process. We strive to provide world class
Customer and Dealer Experience to our customers. We support Cadillac, Chevrolet, Buick, GMC, and CarBravo to grow their market share. This role operates in support by GBS transformations in partnership with the VSSM function.

What You’ll Do

  • Provide world-class support for the GM Sales Reporting function, including hyper-care activities and user access management for multiple systems, business partner support, daily monitoring, issue management support, and on-going reporting requirements sustaining multiple regions and functions.

  • Support communication to our business users

  • Develop standardized reporting tools and dashboards to enhance the customer and field initiatives

  • Update and maintain operations process, desk procedures and other documentation.

  • Collaborate cross-functionally with various partners across different business functions to understand business processes.

  • Data Integration: Combine all data streams into a central Power BI environment (e.g.RPO/Subscription/Warranty/Financial/Enrollment/Retention)

  • Data Modeling & Cleansing: Create consistent, validated data models for tracking operational KPIs, and customer metrics and program forecasting.

  • Dashboard Development: Design interactive Power BI dashboards for operational tracking/metrics, and leadership executive summary

  • This hybrid role combines data engineering, analytics, and visualization — ensuring data accuracy, faster insights, and scalable reporting.

Your Skills & Abilities (Required Qualifications)

  • 3+ Years in Data Analytics / Data Science or related field

  • Bachelor’s degree in a Data Science, Business, Mathematics, Statistics, Computer Science, Sales or Subscription

  • Ability to think critically, solve problems, make decisions and build trust across the organization

  • Ability to guide team on multiple tasks and deliver results with aggressive timelines

  • Excellent interpersonal skills, as well as excellent communication skills, verbal and written

  • Demonstrate self-motivation and the ability to grasp concepts quickly

  • Embrace data driven & customer insights to inform plans, launches, and iterations

  • Highly proficient in oral and written communication skills

  • Proven proficiency in analytical tools such as PBI, Power Automate and Knime

  • Background on emerging technological advancements such as AI

  • Strong organizational skills with proven track record of efficiently executing complex projects to completion at a high level of quality

  • Demonstrated high level of interpersonal skills required to effectively

  • collaborate, motivate, and facilitate others in group situations

  • Desire to work in a complex and evolving environment and to bring an innovation mindset

  • Comfort working in a fast-paced start-up technology environment is essential

  • Strong computer software skills, especially Microsoft Office, including familiarity with MS Excel and MS PowerPoint

What Will Give You A Competitive Edge (Preferred Qualifications)

  • Affinity with technology and/or familiarity with analytics tools and techniques

  • Highly motivated and willing to learn and take on new challenges

  • Excellent written and verbal communication skills

  • Familiarity and starting knowledge of A.I. tools and platforms

다양성 정보

General Motors는 법적으로 금지된 차별을 배제하는 것은 물론 포용성과 소속감을 진정으로 장려하는 직장이 되기 위해 노력하고 있습니다. 당사는 다양성이 보장되는 환경에서 직원들이 역량을 발휘하고 우리 고객을 위한 더 좋은 제품을 개발할 수 있다고 믿습니다. 따라서 입사에 관심 있는 사람이 있다면 포지션별 주요 업무와 자격을 확인하고 본인이 보유한 기술과 능력에 부합하는 모든 포지션에 적극적으로 지원하기를 장려합니다. 지원자는 채용 과정에서 역할 관련 평가(해당하는 경우) 및/또는 채용 전 스크리닝을 통과해야 합니다.  자세한 정보는 GM 채용 과정 안내를 참고하십시오.

공평한 취업 기회 선언 (미국)

General Motors는 공평한 기회를 제공하는 고용주임을 자부합니다.  자격을 만족하는 지원자는 인종과 피부색, 성별, 성적 지향, 성별 정체성, 국적, 장애, 재향 군인 보호법 적용 여부와 상관없이 채용 후보로서 심사를 받습니다. 

숙소 (미국 및 캐나다)

General Motors는 장애인을 포함한 모든 구직자들에게 취업 기회를 제공합니다. 구직이나 취업 지원에 도움이 되는 합리적인 숙소가 필요한 경우 [email protected]으로 이메일을 보내시거나 800-865-7580으로 전화주십시오. 이메일에, 귀하가 요청하는 특정한 숙소에 대한 설명과 귀하가 지원하는 직무와 채용 요청서 번호를 포함해주세요.