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Manager, Information Technology Business Analysis – SaaS Enablement Delivery

  • 위치
    • Austin, Texas
    • Warren, Michigan
  • 직무 유형 Full time
  • 게시됨
  • Job Requisition JR-202613162

설명

The Role

GM is seeking a Manager, Systems Analyst specializing in enablement to support major technology transformations across a global and complex organization. This role combines strong systems analysis discipline with enablement leadership to ensure new platforms, tools, and ways of working are understood, adopted, and effectively used across the enterprise.

The successful candidate will lead a medium-sized team while serving as a key bridge between business stakeholders, product teams, software engineers, architects, implementation partners, and support teams. This leader will guide the analysis needed to define requirements, shape enablement strategies, document future-state processes, and validate that delivered solutions support business needs and successful adoption.

What You'll Do

  • Lead and develop a team with similar functional responsibilities in support of high-profile SaaS delivery programs

  • Partner with business, product, technology, and operations stakeholders to define and lead the enablement strategy for major technology transformations.

  • Work closely with stakeholders to understand business needs and translate them into business, functional, and technical requirements, backlog-ready work products, and enablement priorities for delivery teams.

  • Research and evaluate software and hardware options with business and technical partners to identify the most suitable technology solutions for organizational and business-unit needs.

  • Document current-state and future-state business process flows, upstream and downstream integrations, user impacts, operational dependencies, and supporting solution documentation to ensure new systems support business needs and adoption goals.

  • Work closely with product managers, architects, engineers, and implementation teams to ensure solutions are designed and delivered according to defined requirements and aligned with enablement needs, deployment sequencing, and go-live plans.

  • Lead the development of enablement strategies that prepare business units, leaders, and end users to successfully adopt new platforms, tools, and ways of working.

  • Define and drive readiness activities, adoption plans, stakeholder engagement approaches, transition planning, and mitigation actions needed to support implementation success.

  • Guide the team in assessing business impacts, identifying adoption risks, and surfacing gaps in process, support, access, or user experience that could affect successful rollout.

  • Partner with technical and operational teams to ensure role-based access, workflow ownership, escalation paths, and support models are in place to enable a smooth user transition.

  • Lead the end user testing function to define and execute validation approaches, coordinate business test scenarios, and confirm delivered capabilities align with business needs, functional requirements, technical requirements, intended workflows, and key user interactions.

  • Use end user testing results to identify system enhancements, translate findings into backlog-ready recommendations for engineering teams, and support solution documentation where gaps are identified.

  • Lead the creation and validation of end user enablement materials, workflows, and user-facing guidance informed by testing outcomes to help teams effectively adopt and use new capabilities.

  • Monitor enablement effectiveness through adoption metrics, readiness indicators, user feedback, and post-launch performance trends to measure sustained usage and business outcomes.

  • Serve as the subject matter expert in enablement and systems analysis for technology transformation initiatives, advising teams on requirements, implementation risks, readiness needs, and adoption strategy.

  • Coach and mentor team members to strengthen systems analysis, stakeholder management, requirements definition, and enablement capabilities across the organization.

  • Lead highly complex, cross-functional initiatives while delivering high-quality outcomes on time and driving strong execution across the team.

  • Capture and share lessons learned, repeatable methods, and best practices within the team and across cross-functional partners to improve future transformation efforts.

Your Skills and Abilities

  • Bachelor’s degree in Information Technology, Business, Engineering, or a related field, or equivalent practical experience.

  • 12+ years in an applicable business or technology environment, including experience in systems analysis, enablement, enterprise transformation, solution delivery, or related work.

  • 5+ years demonstrated experience leading people and managing a medium-sized team in support of projects and programs.

  • Strong systems analysis experience, including stakeholder engagement, requirements definition, translation of requirements into backlog-ready work products, process analysis, solution documentation, and validation of solution fit.

  • Experience working closely with business stakeholders, product teams, software engineers, architects, and implementation partners.

  • Experience documenting process flows, integrations, user impacts, and operational dependencies across multiple teams or business units.

  • Experience leading enablement, adoption, or business readiness efforts for large-scale technology transformations.

  • Experience validating delivered solutions through testing support, user validation, issue resolution coordination, and adoption feedback loops.

  • Strong communication, facilitation, coaching, stakeholder management, and cross-functional leadership skills.

  • Proven ability to lead complex initiatives, manage competing priorities, and deliver high-quality outcomes on time.

What Will Give You A Competitive Edge

  • Master’s degree preferred; technical discipline preferred.

  • Experience supporting SaaS platform implementations, enterprise collaboration tools, digital workplace modernization, or AI-enabled workflow transformation.

  • Experience working across global organizations with diverse stakeholder groups and business processes.

  • Experience leading enablement or adoption efforts for enterprise platforms with broad cross-functional impact.

  • Familiarity with product backlogs, readiness methodologies, and adoption measurement approaches.

Why This Role Matters

This role is critical to ensuring that technology transformation is not only delivered, but successfully adopted and sustained. The Manager, Systems Analyst - Enablement will help the organization define what users need, prepare teams to leverage new capabilities, and ensure the business is equipped to realize value from major technology investments.

Benefits:

GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.

Company Vehicle: Upon successful completion of a motor vehicle report review, you will be eligible to participate in a company vehicle evaluation program, through which you will be assigned a General Motors vehicle to drive and evaluate. Note: program participants are required to purchase/lease a qualifying GM vehicle every four years unless one of a limited number of exceptions applies.

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)

이 직무는 하이브리드 직무로 분류됩니다. 즉, 선발된 지원자는 특정 근무지로 주 3일 이상(또는 관리자가 지정한 다른 빈도로) 특정 근무지로 출근해야 합니다.

이 직무는 리로케이션 혜택을 받을 수 있습니다.

다양성 정보

General Motors는 법적으로 금지된 차별을 배제하는 것은 물론 포용성과 소속감을 진정으로 장려하는 직장이 되기 위해 노력하고 있습니다. 당사는 다양성이 보장되는 환경에서 직원들이 역량을 발휘하고 우리 고객을 위한 더 좋은 제품을 개발할 수 있다고 믿습니다. 따라서 입사에 관심 있는 사람이 있다면 포지션별 주요 업무와 자격을 확인하고 본인이 보유한 기술과 능력에 부합하는 모든 포지션에 적극적으로 지원하기를 장려합니다. 지원자는 채용 과정에서 역할 관련 평가(해당하는 경우) 및/또는 채용 전 스크리닝을 통과해야 합니다.  자세한 정보는 GM 채용 과정 안내를 참고하십시오.

공평한 취업 기회 선언 (미국)

General Motors는 공평한 기회를 제공하는 고용주임을 자부합니다.  자격을 만족하는 지원자는 인종과 피부색, 성별, 성적 지향, 성별 정체성, 국적, 장애, 재향 군인 보호법 적용 여부와 상관없이 채용 후보로서 심사를 받습니다. 

숙소 (미국 및 캐나다)

General Motors는 장애인을 포함한 모든 구직자들에게 취업 기회를 제공합니다. 구직이나 취업 지원에 도움이 되는 합리적인 숙소가 필요한 경우 [email protected]으로 이메일을 보내시거나 800-865-7580으로 전화주십시오. 이메일에, 귀하가 요청하는 특정한 숙소에 대한 설명과 귀하가 지원하는 직무와 채용 요청서 번호를 포함해주세요.