Field Service Engineering & Product Liability Manager

설명

Work Arrangement:

Hybrid: This role is categorized as hybrid. This means the successful candidate is expected to report to the office three times per week or other frequency dictated by the business.

The Role:

The Field Service Engineering & Product Liability Manager will lead field service engineering activities, product safety investigations, and technical assistance governance across GM Middle East Operations (MEO). The position provides day-to-day leadership for complex technical escalations, dealer support, team capability building, and cross-functional follow-through. This role partners closely with Legal, Engineering, Quality, TAC, and field teams to improve customer satisfaction, product quality, and field performance. Success requires strong ownership, technical judgment, stakeholder alignment, and disciplined execution to drive timely case closure and sustained field improvements.

What You’ll Do:

• Lead the regional response to complex TAC and field technical escalations and ensure disciplined follow-up until closure.
• Lead product safety and liability investigations from intake through closure, including field visits, evidence gathering, technical review, and final reporting.
• Partner with Platform Engineering and Quality to move issues from symptom identification to root cause and corrective action, leveraging PIRs, repeat cases, and field observations to identify emerging trends early
• Build clear fact patterns on thermal incidents, crashes, and other product-related cases and ensure early engagement of the right stakeholders.
• Interview customers or dealer personnel when required and ensure information is captured professionally and completely.
• Prepare investigation reports with strong technical logic, clear observations, high-quality documentation, and practical recommendations.
• Establish and maintain governance routines (KPIs, case trackers, escalation meetings, action tracking) and coach the team to strengthen capability, consistency, and accountability.

Your Skills & Abilities:

• Bachelor’s degree in Mechanical Engineering (or equivalent). 

• 8–10 years professional experience in automotive technical service (or similar), including at least 5 years of hands-on technical experience on GM vehicles. 

• Strong depth in automotive technology, engineering principles, field diagnostics, and service practices. 

• Demonstrated ability to manage complex technical cases, sensitive investigations, and cross-functional escalations with discipline and sound judgment. 

• Strong stakeholder management capability across internal functions, field teams, and dealer partners. 

• Ability to simplify complex technical topics and communicate clearly to different audiences.
• Arabic language proficiency (spoken and written) is mandatory

What Will Give You A Competitive Edge:

• Engineering degree with automotive specialization. 

• MBA (or equivalent) is an added value. 

• Experience leading governance routines such as KPI reviews, operational follow-up cadences, and escalation meetings. 

다양성 정보

General Motors는 법적으로 금지된 차별을 배제하는 것은 물론 포용성과 소속감을 진정으로 장려하는 직장이 되기 위해 노력하고 있습니다. 당사는 다양성이 보장되는 환경에서 직원들이 역량을 발휘하고 우리 고객을 위한 더 좋은 제품을 개발할 수 있다고 믿습니다. 따라서 입사에 관심 있는 사람이 있다면 포지션별 주요 업무와 자격을 확인하고 본인이 보유한 기술과 능력에 부합하는 모든 포지션에 적극적으로 지원하기를 장려합니다. 지원자는 채용 과정에서 역할 관련 평가(해당하는 경우) 및/또는 채용 전 스크리닝을 통과해야 합니다.  자세한 정보는 GM 채용 과정 안내를 참고하십시오.

공평한 취업 기회 선언 (미국)

General Motors는 공평한 기회를 제공하는 고용주임을 자부합니다.  자격을 만족하는 지원자는 인종과 피부색, 성별, 성적 지향, 성별 정체성, 국적, 장애, 재향 군인 보호법 적용 여부와 상관없이 채용 후보로서 심사를 받습니다. 

숙소 (미국 및 캐나다)

General Motors는 장애인을 포함한 모든 구직자들에게 취업 기회를 제공합니다. 구직이나 취업 지원에 도움이 되는 합리적인 숙소가 필요한 경우 [email protected]으로 이메일을 보내시거나 800-865-7580으로 전화주십시오. 이메일에, 귀하가 요청하는 특정한 숙소에 대한 설명과 귀하가 지원하는 직무와 채용 요청서 번호를 포함해주세요.