Executive IT Support Senior Technician

설명

About the Role

We are seeking an experienced, strategic thinking, Executive IT Support technician to elevate the technology experience for GM’s most senior executives and their executive admins. This role is ideal for a leader with deep Windows and Mac expertise, exceptional executive presence, and a forward-thinking approach to service design.

This person will help shape the future of Executive IT Support by bringing strong technical credibility, proactive service thinking, and a high standard for white-glove support. They will work closely with Executive IT Support leadership and partner teams to optimize how support is delivered, improve readiness for high-visibility moments, and help create a more scalable, resilient, and modern support model for GM leadership.

What You'll Do:

Executive Partnership & White-Glove Support

• Serve as a trusted technology partner for GM’s senior executives and executive admins, building confidence through responsiveness, discretion, professionalism, and calm execution.

• Deliver high-touch support for executive offices, leadership transitions, board-level interactions, travel, and other high-visibility business moments.

• Anticipate needs before they become issues and ensure executives can focus on the business, not the technology.

Technical Strategy & Leadership

• Act as the team’s expert in Mac support, including macOS, Apple hardware, peripherals, mobile ecosystem integration, and executive-specific end-user workflows.

• Define and mature standards, best practices, and support approaches for Apple devices within the executive environment.

• Partner with Client Engineering, Security, Identity, Networking, Collaboration, and other technical teams to ensure executive technology experiences are secure, seamless, and supportable.

• Evaluate opportunities to improve the executive experience through tooling, automation, device standards, and modernization of the support environment.

Service Model Optimization

• Help shape the strategic direction of Executive IT Support by identifying service gaps, operational inefficiencies, and opportunities to improve the support model for executives and admins.

• Recommend and help implement improvements to team structure, role clarity, support coverage, workflows, and escalation paths to optimize overall service delivery.

• Support the development of playbooks, standards, and repeatable processes that reduce dependency on individuals and improve consistency across the team.

• Use data, trends, and feedback to help define meaningful service metrics and continuously improve the executive support experience.

Operational Excellence

• Lead complex executive escalations with urgency, sound judgment, and strong cross-functional coordination.

• Drive root-cause analysis and long-term remediation for recurring or high-impact issues affecting executive productivity.

• Ensure strong readiness for critical meetings, events, and executive travel, with a proactive approach to preparation and risk reduction.

• Promote standardization and operational discipline while maintaining the flexibility and personalization expected in executive support.

Team Influence & Capability Building

• Raise the bar for technical excellence, executive communication, and white-glove service across the Executive Support team.

• Coach and mentor team members in Mac support, executive engagement, and high-stakes issue management.

• Help foster a culture of shared accountability, proactive problem-solving, continuous learning, and service excellence.

• Build strong working relationships across support teams and IT towers to create a more connected and resilient executive support ecosystem.

What You'll Need:

• Bachelor’s degree in information technology, Computer Science, or related field, or equivalent practical experience.

• Significant experience in IT support, with strong experience in executive, VIP, or other high-touch support environments.

• Expert-level experience supporting Mac devices and Apple ecosystems in an enterprise environment.

• Demonstrated success supporting senior leaders with a high degree of professionalism, confidentiality, and discretion.

• Experience improving service models, support operations, workflows, or team effectiveness in a complex enterprise environment.

• Strong technical background in end-user computing, collaboration tools, conferencing technology, mobile support, and incident management.

• Proven ability to influence across teams, align stakeholders, and drive improvement without relying solely on formal authority.

Preferred Differentiators

• Experience supporting C-suite, board, or officer-level leaders in a large enterprise environment.

• Experience with executive event support, leadership transitions, and travel readiness.

• Experience creating service playbooks, support standards, dashboards, or executive support operating models.

• Experience influencing support strategy in environments where high-touch service and scale must coexist.

다양성 정보

General Motors는 법적으로 금지된 차별을 배제하는 것은 물론 포용성과 소속감을 진정으로 장려하는 직장이 되기 위해 노력하고 있습니다. 당사는 다양성이 보장되는 환경에서 직원들이 역량을 발휘하고 우리 고객을 위한 더 좋은 제품을 개발할 수 있다고 믿습니다. 따라서 입사에 관심 있는 사람이 있다면 포지션별 주요 업무와 자격을 확인하고 본인이 보유한 기술과 능력에 부합하는 모든 포지션에 적극적으로 지원하기를 장려합니다. 지원자는 채용 과정에서 역할 관련 평가(해당하는 경우) 및/또는 채용 전 스크리닝을 통과해야 합니다.  자세한 정보는 GM 채용 과정 안내를 참고하십시오.

공평한 취업 기회 선언 (미국)

General Motors는 공평한 기회를 제공하는 고용주임을 자부합니다.  자격을 만족하는 지원자는 인종과 피부색, 성별, 성적 지향, 성별 정체성, 국적, 장애, 재향 군인 보호법 적용 여부와 상관없이 채용 후보로서 심사를 받습니다. 

숙소 (미국 및 캐나다)

General Motors는 장애인을 포함한 모든 구직자들에게 취업 기회를 제공합니다. 구직이나 취업 지원에 도움이 되는 합리적인 숙소가 필요한 경우 [email protected]으로 이메일을 보내시거나 800-865-7580으로 전화주십시오. 이메일에, 귀하가 요청하는 특정한 숙소에 대한 설명과 귀하가 지원하는 직무와 채용 요청서 번호를 포함해주세요.