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Vehicle Purchase Program (VPP) Analyst

  • 위치
    • Taguig City, National Capital Region (Manila)
  • 직무 유형 Full time
  • 게시됨
  • Job Requisition JR-202615275

설명

Sponsorship : GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.


Work Arrangement: This position is categorized as hybrid on NIGHT SHIFT . This means the successful candidate is expected to report to the office three times per week (or other frequency) as dictated by the business.

The Role

As part of GM’s Global Business Solutions (GBS) Sales, Service & Marketing organization, you will focus on executing operational and tactical tasks. You will be customer-facing and responsible for handling customer interactions while leveraging specialized skills and subject matter expertise. You will apply core contact center concepts, maintain a strong understanding of business processes, tools, systems, and policies, and deliver a high-quality customer experience through accurate, compliant, and efficient service.

What You'll Do

  • Deliver an excellent customer experience through timely and accurate resolution of Vehicle Purchase Program (VPP) inquiries, aligned to VPP service standards and customer experience goals

  • Support VPP-related processes with high attention to detail and accuracy in all deliverables

  • Act as a reliable and responsive point of contact for employees, dealers, retirees, eligible participants, and other VPP stakeholders while maintaining effective communication and follow-through

  • Resolve inquiries by utilizing available tools, desk procedures, program guidelines, and other reference materials within the knowledge base

  • Strictly follow established processes for case management and issue resolution, including logging and documenting all inquiries in the case management tool

  • Monitor open tasks and cases before due dates to avoid delays in processing and resolution

  • Adhere to established regulations, policies, procedures, plans, and systems related to VPP administration

  • Prepare required daily reports to monitor priorities, aging cases, and operational needs for the day

  • Maintain and update process documents and desktop procedures to support VPP operations

  • Ensure high-quality standards for all activities, initiatives, and tasks

  • Adhere to all Service Level Agreements (SLAs) established for VPP case management and customer support

  • Maintain confidentiality of employee, customer, dealer, and department information according to established practices

  • Know, understand, incorporate, and demonstrate the vision and values of General Motors in behaviors, practices, and decisions.

Your Skills & Abilities (Required Qualifications)

  • Bachelor's degree graduate in any field

  • Can read and write English fluently

  • Good communication skills

  • Ability to handle multiple tasks, meet established deadlines, and work with composure in a fast-paced environment

  • Strong attention to detail, with the ability to use judgment, data analysis, experience, knowledge, and independent thinking

  • Willingness to work in a fast-moving, dynamic environment

  • Ability to organize and prioritize workload effectively

  • Ability to manage stressful situations without affecting work quality or relationships with leads and colleagues

  • Amenable to working night shift

What Will Give You A Competitive Edge (Preferred Qualifications)

  • Experience taking calls in a BPO, RPO, shared services, or contact center environment

  • Experience in customer support, including customer interactions and handling escalations

  • Experience supporting Vehicle Purchase Program (VPP), dealer support, customer assistance, or case management operations is a plus

  • Experience working with cross-functional stakeholders and internal business partners is a plus

  • Spanish-speaking analyst preferred

  • Willingness to be cross-trained across different functions or departments

  • Good quantitative and analytical skills

  • Creative problem-solving skills

  • Strong collaboration and teamwork skills

  • Duties, responsibilities, and activities may change at any time with or without notice

다양성 정보

General Motors는 법적으로 금지된 차별을 배제하는 것은 물론 포용성과 소속감을 진정으로 장려하는 직장이 되기 위해 노력하고 있습니다. 당사는 다양성이 보장되는 환경에서 직원들이 역량을 발휘하고 우리 고객을 위한 더 좋은 제품을 개발할 수 있다고 믿습니다. 따라서 입사에 관심 있는 사람이 있다면 포지션별 주요 업무와 자격을 확인하고 본인이 보유한 기술과 능력에 부합하는 모든 포지션에 적극적으로 지원하기를 장려합니다. 지원자는 채용 과정에서 역할 관련 평가(해당하는 경우) 및/또는 채용 전 스크리닝을 통과해야 합니다.  자세한 정보는 GM 채용 과정 안내를 참고하십시오.

공평한 취업 기회 선언 (미국)

General Motors는 공평한 기회를 제공하는 고용주임을 자부합니다.  자격을 만족하는 지원자는 인종과 피부색, 성별, 성적 지향, 성별 정체성, 국적, 장애, 재향 군인 보호법 적용 여부와 상관없이 채용 후보로서 심사를 받습니다. 

숙소 (미국 및 캐나다)

General Motors는 장애인을 포함한 모든 구직자들에게 취업 기회를 제공합니다. 구직이나 취업 지원에 도움이 되는 합리적인 숙소가 필요한 경우 [email protected]으로 이메일을 보내시거나 800-865-7580으로 전화주십시오. 이메일에, 귀하가 요청하는 특정한 숙소에 대한 설명과 귀하가 지원하는 직무와 채용 요청서 번호를 포함해주세요.