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Assistant Manager, Customer Satisfaction Insights

  • 위치
    • Warren, Michigan
  • 직무 유형 Full time
  • 게시됨
  • Job Requisition JR-202616177

설명

Work Arrangement  

This role is categorized as hybrid. The successful candidate is expected to report to GM Warren Technical Center (WTC) three times per week, or as dictated by business needs.

The Role

The Assistant Manager, Customer Satisfaction Insights (CSI) is a senior individual contributor within GM Sales Support team responsible for transforming customer feedback, CSI survey results, and operational performance data into actionable business insights. This role helps improve customer experience across the GM dealer network by identifying trends, surfacing opportunities, and translating data into recommendations that support leadership decision-making, dealer performance improvement, and stronger Net Promoter Score (NPS) outcomes.

This position serves as an analytics-focused partner to Sales Support leadership, field teams, brand team partners, and external vendors. The ideal candidate combines strong analytical capability, polished communication, and a customer-first mindset with the ability to operate effectively in a fast-paced, cross-functional environment.

What You’ll Do

  • Analyze CSI survey data, NPS results, customer feedback, and related operational metrics to identify trends, root causes, pain points, and opportunities for improvement.

  • Develop executive-ready reports, scorecards, dashboards, and PowerPoint presentations that translate complex findings into clear, practical recommendations.

  • Synthesize data into business stories that support decision-making by Sales Support leadership, regional teams, and field partners.

  • Partner with Global CSI leadership, regional teams, brand teams, sales and service teams, GMIT, and vendors to refine survey methodologies, reporting approaches, dashboards, and related tools.

  • Serve as a business contact for analytics and reporting topics, helping ensure deliverables are accurate, timely, and aligned with program objectives.

  • Support ad hoc analyses and insight generation for leadership, field teams, and other stakeholders.

  • Work across multiple teams and priorities, driving progress and follow-through without direct authority over resources.

Your Skills & Abilities (Required Qualifications)    

  • Bachelor’s degree in Business, Analytics, Marketing, Communications, or a related field.

  • Minimum 3-5 years of experience in automotive sales, marketing, or a related field

  • High level of proficiency in data analytics, including the ability to analyze complex survey and operational datasets and convert findings into clear, actionable recommendations.

  • High level of proficiency in PowerPoint, including the ability to create polished, executive-ready scorecards, reports, and presentations.

  • Strong written and verbal communication skills, with confidence presenting insights to leadership and cross-functional stakeholders.

  • Demonstrated ability to work through ambiguity, manage multiple concurrent projects, and influence outcomes across functions.

  • Strong judgment, initiative, and a solution-oriented mindset.

What Can Give You a Competitive Advantage (Preferred Qualifications) 

  • Automotive industry knowledge, including experience with dealer-facing, field-facing, customer satisfaction, sales, or service operations.

  • Familiarity with Qualtrics analytical tools or similar voice-of-customer and text analytics platforms.

  • Experience with CSI or voice-of-customer platforms, dashboards, and NPS programs.

  • Working knowledge of data visualization, reporting, or BI tools used for deeper analysis.

  • Experience partnering with external vendors and cross-functional internal stakeholders.

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)

이 직무는 하이브리드 직무로 분류됩니다. 즉, 선발된 지원자는 특정 근무지로 주 3일 이상(또는 관리자가 지정한 다른 빈도로) 특정 근무지로 출근해야 합니다.

이 직무는 리로케이션 혜택을 받을 수 없습니다. 모든 리로케이션 관련 비용은 최종선정 된 지원자가 부담해야 합니다.

다양성 정보

General Motors는 법적으로 금지된 차별을 배제하는 것은 물론 포용성과 소속감을 진정으로 장려하는 직장이 되기 위해 노력하고 있습니다. 당사는 다양성이 보장되는 환경에서 직원들이 역량을 발휘하고 우리 고객을 위한 더 좋은 제품을 개발할 수 있다고 믿습니다. 따라서 입사에 관심 있는 사람이 있다면 포지션별 주요 업무와 자격을 확인하고 본인이 보유한 기술과 능력에 부합하는 모든 포지션에 적극적으로 지원하기를 장려합니다. 지원자는 채용 과정에서 역할 관련 평가(해당하는 경우) 및/또는 채용 전 스크리닝을 통과해야 합니다.  자세한 정보는 GM 채용 과정 안내를 참고하십시오.

공평한 취업 기회 선언 (미국)

General Motors는 공평한 기회를 제공하는 고용주임을 자부합니다.  자격을 만족하는 지원자는 인종과 피부색, 성별, 성적 지향, 성별 정체성, 국적, 장애, 재향 군인 보호법 적용 여부와 상관없이 채용 후보로서 심사를 받습니다. 

숙소 (미국 및 캐나다)

General Motors는 장애인을 포함한 모든 구직자들에게 취업 기회를 제공합니다. 구직이나 취업 지원에 도움이 되는 합리적인 숙소가 필요한 경우 [email protected]으로 이메일을 보내시거나 800-865-7580으로 전화주십시오. 이메일에, 귀하가 요청하는 특정한 숙소에 대한 설명과 귀하가 지원하는 직무와 채용 요청서 번호를 포함해주세요.