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Litigation Support Manager

  • 위치
    • Remote
  • 직무 유형 Full time
  • 게시됨
  • Job Requisition JR-202616891

설명

Remote:  This position does not require employee to be on-site full-time to perform most effectively. The employee’s role enables them to work off-site on a permanent basis. This position requires an employee to cover territory visits to dealerships in a reoccurring frequency.

The position is remote, but the selected candidate must reside within 100 miles of the Western Regional Office in Westlake Village, California. This job is not eligible for relocation benefits.

The Role
The Litigation Support Manager supports the breach-of-warranty (Lemon Law) legal process in California. The role’s core responsibilities include performing vehicle legal inspections, providing technical expert testimony, providing Person Most Knowledgeable/Person Most Qualified (PMK/PMQ) testimony supporting the discovery and filing process, and supporting internal and local counsel.

What You'll Do (Responsibilities)

  • Regularly serves as General Motors’ technical expert and Person Most Knowledgeable/Qualified (PMK/PMQ) in pending breach-of-warranty matters in California.

  • Owns the technical inspection and expert-testimony process for California breach-of-warranty matters, ensuring consistency, quality, and alignment with GM policies and procedures.

  • Works with local counsel and GM Legal to evaluate cases, prepare testimony, and align strategy.

  • Evaluates cases on technical merit as requested by local counsel and other internal stakeholders.

  • Performs vehicle inspections to evaluate customer concerns, vehicles, and repair processes, including review of repair histories and supporting documentation.

  • Supports the discovery and filing process, including signing declarations and reviewing technical service bulletins (TSBs), field actions, and internal engineering documents for discovery.

  • Prepares for and participates in depositions, arbitrations, and trials, including acting as GM’s corporate representative where designated by counsel.

  • Maintains strict compliance with litigation hold, information lifecycle management, and data privacy requirements when handling engineering, warranty, and safety data.

  • Partners with GM Legal and outside counsel to continuously improve case-evaluation criteria, documentation standards, and testimony preparation practices.

  • Supports development and maintenance of playbooks, job aids, and training materials for Lemon Law litigation support.

  • Provides training and support to the Service Zone and Field Engineering teams on technical issues, documentation quality, and litigation-related expectations.

  • Participates in local Lemon Law seminars and other industry/legal training as needed to stay current on California Lemon Law developments.

  • Supports favorable case outcomes (successful defense and timely outcomes) through timely case evaluation, accurate inspections, and credible testimony.

  • Meets service-level expectations for case review, documentation, and inspection turnaround as defined with Legal and business partners.

Your Skills & Abilities (Required Qualifications)

  • Minimum 5+ years dealership or OEM automotive technician experience (GM experience strongly preferred).

  • Up to 75% travel within California for vehicle inspections, court appearances, and meetings with internal and external counsel.

  • Deep understanding of OEM service policies, warranty administration processes, and CA Lemon Law legislation.

  • Experience reviewing and interpreting repair order histories, technical service bulletins (TSBs), field actions, and internal engineering documentation.

  • Comfort testifying in adversarial settings (e.g., depositions, arbitrations, trials) and serving as a PMK/PMQ or corporate representative, as designated.

  • Excellent oral and written communication skills.

  • Analytical ability to address and resolve complex technical and documentation challenges in a legal context.

  • Strong interpersonal skills and ability to work effectively with individuals within and outside the organization, including attorneys and external experts.

  • Strong planning, organizational, and computer skills, including proficiency with common office and documentation tools.

  • ASE Master Certification.

  • OEM Automotive Certification.

What Can Give You a Competitive Advantage (Preferred Qualifications)

  • Bachelor’s degree in business, automotive technology, engineering, or a related field.

  • Experience as a Field Service Engineer (FSE) with an OEM.

  • Experience serving as a corporate representative for Lemon Law or breach-of-warranty matters.

  • Prior experience supporting or working directly with in-house legal departments and/or outside counsel on automotive litigation.

Reporting Structure:  This role sits in Customer Care & Aftersales and partners closely with GM Legal and GM’s external legal counsel to support California breach-of-warranty (Lemon Law) matters. The role reports to the Regional Litigation Manager.

Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The compensation may not be representative for positions located outside of New York, Colorado, California, or Washington. 

  • The expected base compensation for this role is ($105,600.00 - $140,700.00) USD Annually. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.

  • Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.

  • Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more

#LI-AP1

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)

본 직무는 원격 근무로 분류되지만, 최종 합격자는 지정된 지역 내 특정 도시에 거주하거나 거주지로 이전할 의사가 있어야 합니다. 합격자는 채용 제안 시 제시된 기한 내에 지정된 도시로 이전하거나 이미 거주하고 있어야 합니다.

선발된 지원자는 이 직무를 위해 50% 이상의 잦은 출장을 다녀야 합니다.

이 직무는 리로케이션 혜택을 받을 수 없습니다. 모든 리로케이션 관련 비용은 최종선정 된 지원자가 부담해야 합니다.

다양성 정보

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공평한 취업 기회 선언 (미국)

General Motors는 공평한 기회를 제공하는 고용주임을 자부합니다.  자격을 만족하는 지원자는 인종과 피부색, 성별, 성적 지향, 성별 정체성, 국적, 장애, 재향 군인 보호법 적용 여부와 상관없이 채용 후보로서 심사를 받습니다. 

숙소 (미국 및 캐나다)

General Motors는 장애인을 포함한 모든 구직자들에게 취업 기회를 제공합니다. 구직이나 취업 지원에 도움이 되는 합리적인 숙소가 필요한 경우 [email protected]으로 이메일을 보내시거나 800-865-7580으로 전화주십시오. 이메일에, 귀하가 요청하는 특정한 숙소에 대한 설명과 귀하가 지원하는 직무와 채용 요청서 번호를 포함해주세요.