Business Operations Manager - Training

설명

Work Arrangement: Onsite
This role is categorized as on-site. This means the successful candidate is expected to report to the GM MEO Dubai Training Center full time.

The Role
The Business Operations Manager - Training leads the planning and coordination of technical and non-technical training across the region. This role ensures training is delivered with strong operational discipline, high quality, effective resource utilization and alignment to Customer Care and Aftersales priorities. The position oversees training readiness for new model launches, supplier and agency performance, financial controls, facility coordination and dealer training KPIs. Through effective stakeholder management and continuous improvement, the role helps strengthen dealer capability and improve business performance.

What You’ll Do

• Lead regional planning and operational delivery for technical and non-technical training programs, ensuring priorities and schedules align with business needs.
• Coordinate new model training readiness and deployment so launch-related capability requirements are delivered on time.
• Quality-assure training materials, delivery standards and learning solutions, identifying improvements where needed.
• Manage training resources, agencies and contracted training workforce, including scheduling, utilization, performance follow-up and service-level compliance.
• Monitor dealer training KPIs and prepare monthly operational reports, using data to improve participation, effectiveness and business impact.
• Manage training forecasts, budgets, purchase orders, supplier invoices, dealer rebill tracking and spend governance, including variance analysis and corrective actions.
• Coordinate Training Center facilities, safety practices, LMS readiness, training assets and dealer training advisory council actions to support compliant and effective operations.

Your Skills & Abilities (Required Qualifications)

• Bachelor’s degree in Business Administration, Engineering, Finance, Operations Management or a related field.
• At least 5 years of progressive experience in training operations, service operations, dealer development or a related business operations role.
• Demonstrated experience planning and coordinating multiple initiatives in a regional or cross-functional environment.
• Strong experience using data and KPIs to monitor performance, identify gaps and drive operational improvement.
• Advanced proficiency in Microsoft Excel and PowerPoint.
• Strong stakeholder management, communication, organization and follow-through skills.
• Demonstrated focus on safety, quality, compliance and operational discipline.
• Fluent in written and spoken English.
• Ability to work onsite at the GM MEO Dubai Training Center and coordinate effectively with regional stakeholders, field teams, dealers, suppliers and agencies.

What Will Give You A Competitive Edge (Preferred Qualifications)

• MBA or equivalent master’s degree in business, operations, finance or a related discipline.
• Experience managing external suppliers, agencies or contracted training workforces.
• Experience supporting automotive technical training, dealer capability development or Customer Care and Aftersales operations.
• Working knowledge of learning management systems, purchasing or ERP systems and data visualization tools such as Power BI.
• Experience managing training budgets, forecasts, supplier contracts, rate cards, purchase orders and dealer cost recovery.
• Experience supporting new model launches, skills competitions or regional training programs.
• Familiarity with GM policies and processes related to safety, procurement, data protection and operational compliance.

다양성 정보

General Motors는 법적으로 금지된 차별을 배제하는 것은 물론 포용성과 소속감을 진정으로 장려하는 직장이 되기 위해 노력하고 있습니다. 당사는 다양성이 보장되는 환경에서 직원들이 역량을 발휘하고 우리 고객을 위한 더 좋은 제품을 개발할 수 있다고 믿습니다. 따라서 입사에 관심 있는 사람이 있다면 포지션별 주요 업무와 자격을 확인하고 본인이 보유한 기술과 능력에 부합하는 모든 포지션에 적극적으로 지원하기를 장려합니다. 지원자는 채용 과정에서 역할 관련 평가(해당하는 경우) 및/또는 채용 전 스크리닝을 통과해야 합니다.  자세한 정보는 GM 채용 과정 안내를 참고하십시오.

공평한 취업 기회 선언 (미국)

General Motors는 공평한 기회를 제공하는 고용주임을 자부합니다.  자격을 만족하는 지원자는 인종과 피부색, 성별, 성적 지향, 성별 정체성, 국적, 장애, 재향 군인 보호법 적용 여부와 상관없이 채용 후보로서 심사를 받습니다. 

숙소 (미국 및 캐나다)

General Motors는 장애인을 포함한 모든 구직자들에게 취업 기회를 제공합니다. 구직이나 취업 지원에 도움이 되는 합리적인 숙소가 필요한 경우 [email protected]으로 이메일을 보내시거나 800-865-7580으로 전화주십시오. 이메일에, 귀하가 요청하는 특정한 숙소에 대한 설명과 귀하가 지원하는 직무와 채용 요청서 번호를 포함해주세요.