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Post Launch Data Analytics Lead

  • 위치
    • Warren, Michigan
  • 직무 유형 Full time
  • 게시됨
  • Job Requisition JR-202623151

설명

The Role

At GM, Customer Success and Operations shapes the ownership experience by making every customer and dealer interaction easier, faster, and more connected—from onboarding and digital support to service and issue resolution. By anticipating customer needs, reducing effort, and owning issues end to end, the team helps customers feel valued, supported, and confident throughout their ownership journey. The Post Launch team supports dealers with focused technical guidance so repairs are faster and more accurate.

The Post Launch Data Analytics lead is responsible for transforming structured and abstract data into clear, compelling stories that drive technician experience and strategy. The role requires strong analytical skills, experience with SQL and Databricks, and the ability to synthesize signals across the business. You will support the team through both structured and ad hoc analysis, working in an environment that often requires flexibility and adaptability. The role includes preparing and presenting regular reports and dashboards, as well as responding to emerging business questions with custom studies and analyses. You will be responsible for uncovering customer, technician and product insights, synthesizing data from multiple sources, and communicating findings through clear, compelling presentations for leadership and cross-functional teams.

What You'll Do:

  • Compile and analyze structured and unstructured data from multiple sources, including operational databases and business systems.
  • Develop and maintain dashboards and ad hoc reports to visualize customer and dealer experience metrics and insights.
  • Query data using SQL and AI to support deep-dive analyses and answer business questions as they arise.
  • Leveraging AI to increase efficiency of reporting.
  • Present findings in a compelling, easy-to-understand manner, tailoring communication to technical audiences, leadership and cross-functional teams.
  • Lead the team in both regular and ad hoc capacities, adapting to new tools and evolving business priorities.
  • Identify opportunities to improve internal processes, services, operating structures, and delivery practices in support of functional and business strategies.
  • Own analysis and delivery outcomes across cross-functional efforts, collaborating with brand quality manager, technical assistance team, field service engineers and field actions.

Your skills & Abilities (Required Qualifications):

  • Bachelor’s degree in Business, Analytics, Computer Science, or related field, or equivalent experience.
  • 3–5 years’ experience in a data analyst, business analyst, or customer experience insights role.
  • Proficiency in SQL and experience building reports/dashboards in Google suite, Databricks & Power BI.
  • Strong presentation and storytelling skills; ability to translate data into actionable insights.
  • Comfortable working in an ambiguous, fast-paced environment with shifting priorities.
  • Excellent interpersonal and communication skills.

What Can Give you a Competitive Advantage (Preferred Qualifications):

  • Experience with additional analytics tools (e.g., Tableau & Python).
  • Experience working with Salesforce.
  • Prior experience in automotive technology, warranty, reporting, or analytics in a large organization.
  • Experience supporting leadership with executive-level presentations and reports.

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)

이 직무는 하이브리드 직무로 분류됩니다. 즉, 선발된 지원자는 특정 근무지로 주 3일 이상(또는 관리자가 지정한 다른 빈도로) 특정 근무지로 출근해야 합니다.

이 직무는 리로케이션 혜택을 받을 수 없습니다. 모든 리로케이션 관련 비용은 최종선정 된 지원자가 부담해야 합니다.

다양성 정보

General Motors는 법적으로 금지된 차별을 배제하는 것은 물론 포용성과 소속감을 진정으로 장려하는 직장이 되기 위해 노력하고 있습니다. 당사는 다양성이 보장되는 환경에서 직원들이 역량을 발휘하고 우리 고객을 위한 더 좋은 제품을 개발할 수 있다고 믿습니다. 따라서 입사에 관심 있는 사람이 있다면 포지션별 주요 업무와 자격을 확인하고 본인이 보유한 기술과 능력에 부합하는 모든 포지션에 적극적으로 지원하기를 장려합니다. 지원자는 채용 과정에서 역할 관련 평가(해당하는 경우) 및/또는 채용 전 스크리닝을 통과해야 합니다.  자세한 정보는 GM 채용 과정 안내를 참고하십시오.

공평한 취업 기회 선언 (미국)

General Motors는 공평한 기회를 제공하는 고용주임을 자부합니다.  자격을 만족하는 지원자는 인종과 피부색, 성별, 성적 지향, 성별 정체성, 국적, 장애, 재향 군인 보호법 적용 여부와 상관없이 채용 후보로서 심사를 받습니다. 

숙소 (미국 및 캐나다)

General Motors는 장애인을 포함한 모든 구직자들에게 취업 기회를 제공합니다. 구직이나 취업 지원에 도움이 되는 합리적인 숙소가 필요한 경우 [email protected]으로 이메일을 보내시거나 800-865-7580으로 전화주십시오. 이메일에, 귀하가 요청하는 특정한 숙소에 대한 설명과 귀하가 지원하는 직무와 채용 요청서 번호를 포함해주세요.