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Program Manager

  • [Location]
    • Warren, Michigan
  • 职位类型 Full time
  • 发表
  • Job Requisition JR-202615888

描述

The Role

The Program Manager for Global Dealer & Contractual Systems (GDCS) is responsible for leading the strategy, governance, accuracy, and operational effectiveness of GM’s Global Dealer and Contract Data platforms. This role oversees multiple enterprise systems supporting dealer master data, contractual records, planning hierarchies, and integrations with key internal and external partners. The position requires strong leadership, technical expertise, and cross‑functional collaboration with Senior Leadership, Sales & Marketing, Finance, Legal, IT, dealerships, government agencies, and financial institutions.

What You'll Do (Responsibilities)

  • Serve as the Subject Matter Expert for GM’s global dealer and contractual systems, providing leadership, coaching, and direction to the Business Analyst and Product Management teams.
  • Identify system improvement opportunities and define long‑term strategies for global alignment across dealer data platforms.
  • Manage relationships with Dealer Contractual and Dealer Policy teams, ensuring alignment on dealer information, contractual updates, and policy changes through established impact analysis and change management procedures.
  • Lead and execute global dealer structural changes, including field realignments and business unit‑driven organizational updates.
  • Develop and deliver custom daily, weekly, monthly, quarterly, and annual reports and complex data queries to meet business needs.
  • Partner with GM Treasury and dealership personnel to manage financial relationships and related system interactions.
  • Collaborate closely with IT to drive shared vision, prioritize key initiatives, and ensure successful system development and execution.
  • Interpret data, identify trends, and design solutions that address complex operational and system challenges.
  • Manage the Electronic Funds Transfer (EFT) process, serving as the primary point of contact for dealers and financial institutions.
  • Ensure all procedural documentation related to GDCS operations is current and compliant.
  • Support daily business operations involving Billing and Receivables, OTDS, and associated dealer‑facing systems.
  • Maintain GM’s data and system security in alignment with Corporate Security and compliance requirements.
  • Oversee creation, maintenance, and governance of global dealer and non‑dealer sites across supported platforms.
  • Manage changes to key business data elements through controlled processes to minimize disruption to GM’s operations.
  • Provide troubleshooting, issue resolution, and support for urgent system needs or special assignments in partnership with IT.

Your Skills & Abilities (Required Qualifications)

  • Minimum of 5–7 years of relevant experience leading complex, cross-functional programs in dealer operations, automotive, financial services, or similarly regulated environments
  • BS Degree
  • Strong understanding of field and dealership operations, the GM Sales and Service Agreement, Dealer Financial Statements, dealer‑facing tools, and Sales processes and programs.
  • Demonstrated technical expertise in mainframe and mid‑range systems, including system operations, scripting, data movement, and data transformation.
  • Strong knowledge of relational databases and proficiency in SQL, with the ability to validate, analyze, and structure complex data sets.
  • Experience managing or contributing to large‑scale IT initiatives or cross‑functional technology projects.
  • Knowledge of scaled Agile frameworks and experience working in Agile environments.
  • Strong analytical capabilities with the ability to interpret data and drive insight‑based decisions.
  • Ability to work independently, exercise sound judgment, and manage work within established policies and minimal direction.
  • Proven ability to lead teams through organizational or market changes while maintaining engagement and strategic alignment.
  • Strong executive communication skills, with the ability to convey complex details to senior leadership clearly and persuasively.
  • Highly organized, detail‑oriented, and adept at managing multiple priorities simultaneously.

#LI-AP1

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)

Renseignements sur la diversité

General Motors est résolue à être un lieu de travail qui est non seulement exempt de discrimination illégale, mais aussi un endroit qui favorise véritablement l'inclusion et l'appartenance. Nous sommes convaincus que la diversité de la main-d'œuvre permet de créer un environnement dans lequel nos employés peuvent s'épanouir et développer de meilleurs produits pour nos clients. Nous encourageons les candidats intéressés à consulter les principales responsabilités et compétences requises pour chaque rôle et à postuler à tout poste qui leur correspond. Dans le cadre du processus de recrutement, les candidats peuvent devoir, le cas échéant, réussir une évaluation liée au poste ou une présélection d'emploi avant d'être embauchés.  Pour en savoir plus, consultez notre processus de recrutement.

Déclaration concernant l'égalité d'accès à l'emploi (É.-U.)

General Motors est fière d'être un employeur souscrivant au principe de l'égalité d'accès à l'emploi.  Tous les candidats qualifiés seront pris en compte, sans égard à la race, à la couleur, à la religion, au sexe, à l'orientation sexuelle, à l'identité de genre, à l'origine ethnique, aux situations de handicap ou au statut protégé d'ancien combattant. 

Aménagements (É.-U. et Canada)

General Motors offre des occasions à tous les chercheurs d'emploi, y compris les personnes handicapées. Si vous avez besoin d'un accommodement raisonnable pour vous aider dans votre recherche d'emploi ou la soumission de votre candidature, envoyez-nous un courriel à l'adresse [email protected] ou appelez-nous au 800 865-7580. Veuillez inclure dans votre courriel une description spécifique du type d'accommodement demandé, ainsi que le titre d'emploi et le numéro de demande du poste auquel vous postulez.