[Skip To Content]

Plant IT Manager - Site Support Analyst

  • 위치
    • Lansing, Michigan
  • 직무 유형 Full time
  • 게시됨
  • Job Requisition JR-202607922

설명

The Team:

General Motors is hiring a Plant IT Manager, Site Support Analyst to support our Lansing Delta Township Assembly, Lansing Grand River Assembly and Lansing Regional Stamping plants. This role is part of the U.S. Manufacturing IT Site Operations team.

Onsite:  This role is classified as an onsite position and requires the successful candidate to work full time from one of the following primary locations: Lansing Delta Township and Lansing Grand River Assembly sites.


The Role:

In this leadership role you will provide technical mentorship and expertise to other team members regarding requests, ongoing maintenance, and incident management. You will be responsible for supporting IT systems and/or applications. You will act as an expert within the field's concepts, practices, and procedures. We will rely on your extensive experience and judgment to plan and accomplish goals. You will lead and direct the work of others.

You will understand the key IT Operations functions and processes and how the existing and new processes will improve business results. Educate and mentor the technical team in the use of appropriate standardized operational methods.
 

What You'll Do (Responsibilities):

  • Lead a team delivering comprehensive onsite IT support across one or more manufacturing plants, covering applications, server hosting, client hardware, storage systems, networking, communications, and databases.
  • Deliver 24/7 onsite IT support to your assigned plants, ensuring continuous operational uptime.
  • Support end-users at all levels, providing responsive and effective technical assistance.
  • Oversee triage and resolution of all IT incidents, ensuring minimal disruption to operations.
  • Coordinate and implement IT changes, ensuring alignment with plant schedules and operational priorities.
  • Manage the lifecycle of IT service requests, from initiation to closure, maintaining all service level agreements.
  • Manage data center operations and ensure compliance with organizational standards.
  • Maintain and support a wide range of IT assets including printers, notebooks, desktops, mobile devices, in-plant radios, scanners, tablets, network infrastructure, and virtual and physical hosting environments.
  • Oversee IT device provisioning, maintenance, and refresh cycles to ensure optimal performance and reliability.
  • Act as the single point of contact (SPOC) and business liaison to centralized IT functions including applications, servers, storage, networking, end-user computing, and deployment teams.
  • Provide IT support for manufacturing launches, ensuring seamless technology integration and readiness.
  • Coordinate IT project execution, collaborating with cross-functional teams to meet project goals.
  • Oversee client patching activities to maintain security and system integrity.
  • Provide IT support for Just-in-Time (JIT) supplier operations, ensuring timely and reliable technology services.

You Skills & Abilities (Required Qualifications):

  • Bachelors degree (or higher) in relevant discipline
  • 10 + years of IT experience
  • Previous leadership or supervisory experience 
  • Manufacturing experience
  • Experience in supporting comprehensive LAN, WAN, and WLAN environments.
  • Operates under general guideline and direction to maintain, analyze, troubleshoot, and repair end-user equipment (PCs, laptops, printers, scanners, tablets), computer peripherals, and network connectivity
  • Good Windows PC and peripheral support skills
  • Experienced understanding of LAN/WAN concepts
  • Experienced understanding of wireless communication
  • Experienced IT Security knowledge
  • Applies sound skill, experience, and judgment to troubleshoot reported issues
  • Experienced with Cisco routers, switches, and wireless access points
  • Experienced with Layer 1-4 Switching and Routing troubleshooting skills
  • Experienced with wireless systems
  • Experienced with IT Security implementations
  • Experienced with networking tools
  • Experienced with VLANs, NAT/PAT, VPNs, IPSec, and TCP/IP protocols
  • Experienced with data, video, and voice services

People Skills:

  • Possesses strong analytical ability, communication, and interpersonal skills required to build relationships with team members and business partners

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)

이 직무는 전일 출근 직무로 분류됩니다. 즉, 선발된 지원자는 특정 근무지에서 전일제로 근무해야 합니다.

이 직무는 리로케이션 혜택을 받을 수 없습니다. 모든 리로케이션 관련 비용은 최종선정 된 지원자가 부담해야 합니다.

다양성 정보

General Motors는 법적으로 금지된 차별을 배제하는 것은 물론 포용성과 소속감을 진정으로 장려하는 직장이 되기 위해 노력하고 있습니다. 당사는 다양성이 보장되는 환경에서 직원들이 역량을 발휘하고 우리 고객을 위한 더 좋은 제품을 개발할 수 있다고 믿습니다. 따라서 입사에 관심 있는 사람이 있다면 포지션별 주요 업무와 자격을 확인하고 본인이 보유한 기술과 능력에 부합하는 모든 포지션에 적극적으로 지원하기를 장려합니다. 지원자는 채용 과정에서 역할 관련 평가(해당하는 경우) 및/또는 채용 전 스크리닝을 통과해야 합니다.  자세한 정보는 GM 채용 과정 안내를 참고하십시오.

공평한 취업 기회 선언 (미국)

General Motors는 공평한 기회를 제공하는 고용주임을 자부합니다.  자격을 만족하는 지원자는 인종과 피부색, 성별, 성적 지향, 성별 정체성, 국적, 장애, 재향 군인 보호법 적용 여부와 상관없이 채용 후보로서 심사를 받습니다. 

숙소 (미국 및 캐나다)

General Motors는 장애인을 포함한 모든 구직자들에게 취업 기회를 제공합니다. 구직이나 취업 지원에 도움이 되는 합리적인 숙소가 필요한 경우 [email protected]으로 이메일을 보내시거나 800-865-7580으로 전화주십시오. 이메일에, 귀하가 요청하는 특정한 숙소에 대한 설명과 귀하가 지원하는 직무와 채용 요청서 번호를 포함해주세요.