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Plant IT Manager - Site Support Analyst

  • Emplacement
    • Lansing, Michigan
  • Type d'emploi Full time
  • Posté
  • Job Requisition JR-202607922

Description

The Team:

General Motors is hiring a Plant IT Manager, Site Support Analyst to support our Lansing Delta Township Assembly, Lansing Grand River Assembly and Lansing Regional Stamping plants. This role is part of the U.S. Manufacturing IT Site Operations team.

Onsite:  This role is classified as an onsite position and requires the successful candidate to work full time from one of the following primary locations: Lansing Delta Township and Lansing Grand River Assembly sites.


The Role:

In this leadership role you will provide technical mentorship and expertise to other team members regarding requests, ongoing maintenance, and incident management. You will be responsible for supporting IT systems and/or applications. You will act as an expert within the field's concepts, practices, and procedures. We will rely on your extensive experience and judgment to plan and accomplish goals. You will lead and direct the work of others.

You will understand the key IT Operations functions and processes and how the existing and new processes will improve business results. Educate and mentor the technical team in the use of appropriate standardized operational methods.
 

What You'll Do (Responsibilities):

  • Lead a team delivering comprehensive onsite IT support across one or more manufacturing plants, covering applications, server hosting, client hardware, storage systems, networking, communications, and databases.
  • Deliver 24/7 onsite IT support to your assigned plants, ensuring continuous operational uptime.
  • Support end-users at all levels, providing responsive and effective technical assistance.
  • Oversee triage and resolution of all IT incidents, ensuring minimal disruption to operations.
  • Coordinate and implement IT changes, ensuring alignment with plant schedules and operational priorities.
  • Manage the lifecycle of IT service requests, from initiation to closure, maintaining all service level agreements.
  • Manage data center operations and ensure compliance with organizational standards.
  • Maintain and support a wide range of IT assets including printers, notebooks, desktops, mobile devices, in-plant radios, scanners, tablets, network infrastructure, and virtual and physical hosting environments.
  • Oversee IT device provisioning, maintenance, and refresh cycles to ensure optimal performance and reliability.
  • Act as the single point of contact (SPOC) and business liaison to centralized IT functions including applications, servers, storage, networking, end-user computing, and deployment teams.
  • Provide IT support for manufacturing launches, ensuring seamless technology integration and readiness.
  • Coordinate IT project execution, collaborating with cross-functional teams to meet project goals.
  • Oversee client patching activities to maintain security and system integrity.
  • Provide IT support for Just-in-Time (JIT) supplier operations, ensuring timely and reliable technology services.

You Skills & Abilities (Required Qualifications):

  • Bachelors degree (or higher) in relevant discipline
  • 10 + years of IT experience
  • Previous leadership or supervisory experience 
  • Manufacturing experience
  • Experience in supporting comprehensive LAN, WAN, and WLAN environments.
  • Operates under general guideline and direction to maintain, analyze, troubleshoot, and repair end-user equipment (PCs, laptops, printers, scanners, tablets), computer peripherals, and network connectivity
  • Good Windows PC and peripheral support skills
  • Experienced understanding of LAN/WAN concepts
  • Experienced understanding of wireless communication
  • Experienced IT Security knowledge
  • Applies sound skill, experience, and judgment to troubleshoot reported issues
  • Experienced with Cisco routers, switches, and wireless access points
  • Experienced with Layer 1-4 Switching and Routing troubleshooting skills
  • Experienced with wireless systems
  • Experienced with IT Security implementations
  • Experienced with networking tools
  • Experienced with VLANs, NAT/PAT, VPNs, IPSec, and TCP/IP protocols
  • Experienced with data, video, and voice services

People Skills:

  • Possesses strong analytical ability, communication, and interpersonal skills required to build relationships with team members and business partners

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)

Ce poste exige le travail en présentiel. Cela signifie que le candidat retenu devra se rendre à un site précis de façon permanente.

Ce poste ne donne pas droit à des indemnités de déménagement. Les éventuels frais de déménagement seront à la charge du candidat retenu. 

Renseignements sur la diversité

General Motors est résolue à être un lieu de travail qui est non seulement exempt de discrimination illégale, mais aussi un endroit qui favorise véritablement l'inclusion et l'appartenance. Nous sommes convaincus que la diversité de la main-d'œuvre permet de créer un environnement dans lequel nos employés peuvent s'épanouir et développer de meilleurs produits pour nos clients. Nous encourageons les candidats intéressés à consulter les principales responsabilités et compétences requises pour chaque rôle et à postuler à tout poste qui leur correspond. Dans le cadre du processus de recrutement, les candidats peuvent devoir, le cas échéant, réussir une évaluation liée au poste ou une présélection d'emploi avant d'être embauchés.  Pour en savoir plus, consultez notre processus de recrutement.

Déclaration concernant l'égalité d'accès à l'emploi (É.-U.)

General Motors est fière d'être un employeur souscrivant au principe de l'égalité d'accès à l'emploi.  Tous les candidats qualifiés seront pris en compte, sans égard à la race, à la couleur, à la religion, au sexe, à l'orientation sexuelle, à l'identité de genre, à l'origine ethnique, aux situations de handicap ou au statut protégé d'ancien combattant. 

Aménagements (É.-U. et Canada)

General Motors offre des occasions à tous les chercheurs d'emploi, y compris les personnes handicapées. Si vous avez besoin d'un accommodement raisonnable pour vous aider dans votre recherche d'emploi ou la soumission de votre candidature, envoyez-nous un courriel à l'adresse [email protected] ou appelez-nous au 800 865-7580. Veuillez inclure dans votre courriel une description spécifique du type d'accommodement demandé, ainsi que le titre d'emploi et le numéro de demande du poste auquel vous postulez.