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Broadcast Event Support Specialist

  • 위치
    • Warren, Michigan
  • 직무 유형 Full time
  • 게시됨
  • Job Requisition JR-202608665

설명

The Role:

The position will be within General Motors Core IT business unit, based in Warren, MI US. This is an Operations position where the candidate will play a key role in creating and supporting Enterprise Broadcast services to Internal GM teams. Areas of support include daily operation and administration of Virtual Conferences, Video Streaming and Large Meetings using tools which range from: Brightcove, Kaltura, MS Teams, or any potential video meeting platforms onboarded to GM. This role includes serving as customer support for broadcast platforms and serving as Subject Matter Expert (SME) of the tools and operations. Daily operations include coordination of customer logistics to support broadcast events. The goal is to provide customers (with a premium user experience using world class digital platforms).

Broadcast Event Support Specialist will provide direct customer support, event planning, customer training and coordination through their knowledge and ability to solve issues via remote and in-person collaboration.

Team members must work cross-functionally between operations, engineering teams, and end-user support teams. The person contributes to and develops tool-specific communications and training materials (e.g., job aids, how-to guides, quick reference cards, release/change communications, and training plans) for the platforms used to deliver GM’s enterprise broadcast services.

Important capabilities include partnerships with cross-geographic teams. Must have excellent language and customer service skills.  Handle stressful situations in a professional manner and be creative in problem resolution.

This Position may require the person to work a flexible shift structure to meet the needs of our global teammates.  Team members may operate in a small group per shift and will sustain the video services on a 24 x 7 basis.

What You'll Do:

  • Strong interpersonal skills with the ability to teach partners with little to no technical experience.

  • Strong broadcast skills with the ability to coordinate the requirements for each unique request.

  • Strong organizational skills are a must as the candidate will be responsible for planning and executing multiple events within the same time-frame.

  • Work in a collaborative team environment which requires high interaction with senior level executives and support personnel.

  • Ability to lead complex, cross-organizational events across multiple boundaries

  • Lead the development and maintenance of tool-specific training and communication materials to drive user adoption and consistent support (e.g., guides, job aids, FAQs, and change/release communications) for platforms such as Kaltura, Brightcove, and MS Teams.

  • Must be able to self-manage and take charge when situations call for quick decisions.

  • Implementing and supporting video streaming and conferencing products including Brightcove, Kaltura, Microsoft or other world class meeting services; act as the Subject Matter Expert (SME) and provide customer support for Kaltura and Brightcove.

What You'll Need:

  • Bachelor's degree.

  • 10 years of broadcast experience.

  • Experience managing complex events where customers expect flawless execution of the show flow and services supporting their event

  • Experience developing tool/platform training materials and delivering training to end users and support partners

  • Demonstrated experience being a customer advocate when the event requirements are communicated to the technical support team for execution

  • Experience with event planning and broadcast production

  • Experience with digital audio and video streaming

  • Experience with in-house live events, whether in a studio, event space or wherever an event originates.

Preferred Qualifications:

  • Experience with studio and field broadcast production systems

  • Experience with broadcast switching and editing systems

  • Project management skills are an advantage

다양성 정보

General Motors는 법적으로 금지된 차별을 배제하는 것은 물론 포용성과 소속감을 진정으로 장려하는 직장이 되기 위해 노력하고 있습니다. 당사는 다양성이 보장되는 환경에서 직원들이 역량을 발휘하고 우리 고객을 위한 더 좋은 제품을 개발할 수 있다고 믿습니다. 따라서 입사에 관심 있는 사람이 있다면 포지션별 주요 업무와 자격을 확인하고 본인이 보유한 기술과 능력에 부합하는 모든 포지션에 적극적으로 지원하기를 장려합니다. 지원자는 채용 과정에서 역할 관련 평가(해당하는 경우) 및/또는 채용 전 스크리닝을 통과해야 합니다.  자세한 정보는 GM 채용 과정 안내를 참고하십시오.

공평한 취업 기회 선언 (미국)

General Motors는 공평한 기회를 제공하는 고용주임을 자부합니다.  자격을 만족하는 지원자는 인종과 피부색, 성별, 성적 지향, 성별 정체성, 국적, 장애, 재향 군인 보호법 적용 여부와 상관없이 채용 후보로서 심사를 받습니다. 

숙소 (미국 및 캐나다)

General Motors는 장애인을 포함한 모든 구직자들에게 취업 기회를 제공합니다. 구직이나 취업 지원에 도움이 되는 합리적인 숙소가 필요한 경우 [email protected]으로 이메일을 보내시거나 800-865-7580으로 전화주십시오. 이메일에, 귀하가 요청하는 특정한 숙소에 대한 설명과 귀하가 지원하는 직무와 채용 요청서 번호를 포함해주세요.