Descripción

The Role:

The position will be within General Motors Core IT business unit, based in Warren, MI US. This is an Operations position where the candidate will play a key role in creating and supporting Enterprise Broadcast services to Internal GM teams. Areas of support include daily operation and administration of Virtual Conferences, Video Streaming and Large Meetings using tools which range from: Brightcove, Kaltura, MS Teams, or any potential video meeting platforms onboarded to GM. This role includes serving as customer support for broadcast platforms and serving as Subject Matter Expert (SME) of the tools and operations. Daily operations include coordination of customer logistics to support broadcast events. The goal is to provide customers (with a premium user experience using world class digital platforms).

Broadcast Event Support Specialist will provide direct customer support, event planning, customer training and coordination through their knowledge and ability to solve issues via remote and in-person collaboration.

Team members must work cross-functionally between operations, engineering teams, and end-user support teams. The person contributes to and develops tool-specific communications and training materials (e.g., job aids, how-to guides, quick reference cards, release/change communications, and training plans) for the platforms used to deliver GM’s enterprise broadcast services.

Important capabilities include partnerships with cross-geographic teams. Must have excellent language and customer service skills. Handle stressful situations in a professional manner and be creative in problem resolution.

This Position may require the person to work a flexible shift structure to meet the needs of our global teammates. Team members may operate in a small group per shift and will sustain the video services on a 24 x 7 basis.

What You'll Do:

Strong interpersonal skills with the ability to teach partners with little to no technical experience.
Strong broadcast skills with the ability to coordinate the requirements for each unique request.
Strong organizational skills are a must as the candidate will be responsible for planning and executing multiple events within the same time-frame.
Work in a collaborative team environment which requires high interaction with senior level executives and support personnel.
Ability to lead complex, cross-organizational events across multiple boundaries
Lead the development and maintenance of tool-specific training and communication materials to drive user adoption and consistent support (e.g., guides, job aids, FAQs, and change/release communications) for platforms such as Kaltura, Brightcove, and MS Teams.
Must be able to self-manage and take charge when situations call for quick decisions.
Implementing and supporting video streaming and conferencing products including Brightcove, Kaltura, Microsoft or other world class meeting services; act as the Subject Matter Expert (SME) and provide customer support for Kaltura and Brightcove.

What You'll Need:

Bachelor's degree.
10 years of broadcast experience.
Experience managing complex events where customers expect flawless execution of the show flow and services supporting their event
Experience developing tool/platform training materials and delivering training to end users and support partners
Demonstrated experience being a customer advocate when the event requirements are communicated to the technical support team for execution
Experience with event planning and broadcast production
Experience with digital audio and video streaming
Experience with in-house live events, whether in a studio, event space or wherever an event originates.

Preferred Qualifications:

Experience with studio and field broadcast production systems
Experience with broadcast switching and editing systems
Project management skills are an advantage

Información sobre diversidad

General Motors se compromete a ser un lugar de trabajo en el cual no solo no haya discriminación indebida, sino que fomente con sinceridad la inclusión y el sentido de pertenencia. Creemos firmemente que la diversidad del personal crea un entorno en el cual nuestros empleados pueden prosperar y desarrollar mejores productos para nuestros clientes. Instamos a los candidatos interesados a que revisen las responsabilidades y aptitudes clave para cada puesto y se postulen para los puestos que coincidan con sus habilidades y capacidades. Es posible que, cuando corresponda, se les pida a los solicitantes que están en el proceso de contratación que completen satisfactoriamente una o más evaluaciones relacionadas con su función y/o una evaluación previa al empleo antes de comenzar a trabajar. Para obtener más información, visite Cómo contratamos.

Declaración de igualdad de oportunidades en el empleo (EE.UU.)

General Motors se enorgullece de ser un empleador que ofrece igualdad de oportunidades. Todos los solicitantes calificados serán tenidos en cuenta para el empleo sin distinción de raza, color, religión, sexo, orientación sexual, identidad de género, nacionalidad, discapacidad o condición de veterano protegido.

Adecuaciones (EE.UU. y Canadá)

General Motors ofrece oportunidades a todos los solicitantes de empleo, incluyendo las personas con discapacidades. Si necesita una adecuación razonable para ayudarle con su búsqueda o solicitud de empleo, envíenos un correo electrónico a [email protected] o llámenos al 800-865-7580. En su correo electrónico, incluya una descripción del puesto específico que está solicitando, así como el título del empleo y el número de solicitud del puesto que está solicitando.