Manager, Endpoint Experience, Analytics & Automation

Job Description 

Manager, Endpoint Experience, Analytics & Automation 

The Role 

The Manager, Endpoint Experience, Analytics & Automation leads the team responsible for how endpoint capabilities are delivered at scale and how employees experience them day to day across macOS, Windows, Linux, and VDI. This role owns endpoint experience strategy and KPIs, along with the tooling, telemetry, automation, self-service, and management platforms that implement enterprise endpoint policies and turn them into reliable, measurable, and low-friction outcomes for employees. 

You will own the mechanisms that deliver and operate the endpoint experience end to end: endpoint management platforms, reporting, automation, self-service capabilities, and user-focused health and performance insights. Your team is responsible for the operational reliability and continuous improvement of platforms such as SCCM/ConfigMgr, Jamf, ASIS, BeyondTrust, and related services, ensuring they can deploy and enforce Core OS standards and other endpoint capabilities effectively at scale. 

This team is accountable for measuring and improving what employees actually feel: device reliability, performance, satisfaction, and time to productivity. They own the telemetry, dashboards, workflows, and automation that monitor adherence, surface issues, reduce friction, and make the client experience more resilient and “it just works” in practice. 

What You’ll Do 

• Own the  Endpoint Experience, Analytics & Automation  strategy, roadmap, and execution in support of the broader  End User Engineering  direction. 

• Lead a multi-disciplinary engineering team responsible for  endpoint experience, automation, telemetry, reporting, and platform operations . 

• Define and improve secure, scalable, and user-friendly  endpoint experience baselines  across devices, apps, configurations, and employee workflows. 

• Use  telemetry, analytics, and user feedback  to prioritize work, measure outcomes, and improve reliability, performance, satisfaction, and time-to-productivity. 

• Drive adoption of  modern, cloud-first management ,  automation-first operations , and  zero trust  endpoint controls. 

• Oversee the tools, reporting, and automation that support  endpoint health, compliance, software deployment, remediation, self-service, and configuration management . 

• Operate and continuously improve endpoint management platforms and services that deliver  Core OS standards  at scale across  macOS, Windows, Linux, and VDI . 

• Partner closely with  Security, Infrastructure, Support, Product, and business stakeholders  to translate requirements into clear engineering plans, platform capabilities, and experience improvements. 

• Ensure endpoint platforms, automations, and configurations meet  security, compliance, audit, and risk management  requirements, supported by strong documentation and operational runbooks. 

• Serve as the primary owner for  endpoint experience, analytics, and automation  concerns across internal stakeholders and vendors, clearly communicating priorities, changes, impacts, and timelines. 

Your Skills & Experience 

Basic Qualifications  

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience. 
   

• 6+ years  in endpoint/client engineering, end-user computing, Core OS/endpoint platform engineering, or related infrastructure roles. 
   

• 2+ years  leading engineers or acting as a technical lead with ownership of an endpoint platform, baseline, or service. 
   

• Hands-on experience managing  macOS, Windows, Linux, and/or VDI  in a medium-to-large enterprise environment. 
   

• Strong experience with  endpoint management platforms and tools  (e.g., SCCM/ConfigMgr, Jamf, Intune/Endpoint Manager, ASIS, BeyondTrust, or similar) focused on policies, compliance, automation, and user experience. 
   

• Demonstrated ability to  engineer and operate at scale  (thousands of devices, multiple OSes, multiple regions). 
   

• Excellent communication skills and comfort working with  security, infrastructure, and business partners . 

Preferred Qualifications  

• Experience running  global or multi-region endpoint platforms and baselines  across macOS, Windows, Linux, and/or VDI. 
   

• Track record implementing  zero trust / device posture / direct-to-app access  in conjunction with endpoint policies and tooling. 
   

• Experience with  VDI/DaaS platforms  (Citrix, VMware Horizon, AVD, etc.) including image design, lifecycle management, and performance tuning. 
   

• Familiarity with  configuration-as-code / infrastructure-as-code  workflows (Git, CI/CD for configuration). 
   

• Experience managing  budgets, licensing, and vendor relationships  for endpoint and user experience management tools. 

What Success Looks Like 

• New hires receive devices with  consistent, secure, and performant configurations  and can start work with minimal manual setup. 
   

• High  patch, compliance, and health  rates across macOS, Windows, Linux, and VDI with minimal disruption to end users. 
   

• Measurable reductions in  endpoint-related incidents and escalations , with more remediation handled through self-service and automation rather than manual intervention. 
   

• Clear, actionable  endpoint experience and reliability metrics  that guide ongoing improvement. 
   

• Strong, ongoing partnership with  Security and Infrastructure  on zero trust and modern management initiatives. 
   

• A high-performing, engaged  Endpoint Experience, Analytics & Automation  team that ships improvements regularly and reliably. 
   

• A measurable improvement in an  “It Just Works” endpoint experience : devices stay fast and stable, updates are predictable, and users rarely think about the underlying tooling because it simply works. 

Additional Information 

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc). 

This role is categorized as  hybrid . This means the selected candidate is expected to report to a specific location at least 3 times a week (or other frequency as dictated by their manager).