설명
Hybrid
For this position, you will work in a hybrid model and be expected to be on site 3 days per week, combining in-person collaboration with the flexibility to work remotely on selected days.
What you will do (responsibilities)
-
Lead the field quality and reliability strategy for the Pacific cluster, ensuring a proactive approach to product performance, customer satisfaction, and continuous improvement across the business.
-
Drive the investigation, prioritization, and resolution of field quality issues by leading root cause analysis, corrective actions, and preventive actions that minimize recurrence and strengthen product quality performance.
-
Oversee warranty-related topics and support decisions that help optimize quality costs, reduce exposure, and improve the overall efficiency and competitiveness of the operation.
-
Ensure quality readiness for new product launches by coordinating key deliverables, monitoring launch milestones, supporting capture test fleet evaluations, and leading high-level quality reviews aligned with global processes.
-
Analyze customer feedback, survey results, and warranty incident trends to identify risks and opportunities, translating insights into action plans that improve key quality indicators and protect customers in the field.
-
Coordinate and support field actions such as campaigns, port holds, and containment measures whenever necessary, always with a strong focus on customer protection and timely execution.
-
Build strong partnerships with Customer Care and Aftersales, Product Engineering, Supplier Quality, Manufacturing, assembly plants, Legal, Finance, and global source teams to align priorities and accelerate the resolution of quality concerns.
-
Act as a key point of connection between regional needs and global support teams, ensuring effective communication, escalation, and follow-through on critical quality matters.
-
Contribute to strategic decision-making by representing the function in leadership forums and cross-functional discussions related to quality, product launches, and business performance.
-
Develop team capability and foster a high-performance environment that promotes accountability, collaboration, learning, and a strong culture of quality.
Your skills and abilities (required qualifications)
-
Bachelor’s degree in Mechanical, Industrial, Automotive, Electronic Engineering, or a related discipline.
-
Solid professional experience in automotive, consumer goods, or related technical environments, ideally with exposure to Product Engineering, Supplier Quality, Manufacturing, Plant Quality, or field quality operations.
-
Strong knowledge of ISO standards, manufacturing systems, structured problem-solving methodologies, product development processes, and quality KPI management.
-
Proven ability to analyze complex technical issues, prioritize effectively, and drive execution across multiple stakeholders and functions.
-
Demonstrated customer focus, technical expertise, sound judgment, collaboration, interpersonal effectiveness, and leadership courage.
-
Strong communication skills, with the ability to influence cross-functional teams and present quality topics clearly to both operational and leadership audiences.
-
Advanced English proficiency and availability to travel as business needs require.
What can give you a competitive edge (preferred qualifications)
-
Experience leading field quality, warranty, product quality, or launch readiness activities across multiple markets, countries, or regional operations.
-
Exposure to imported vehicle portfolios and coordination with global source plants, suppliers, or cross-regional teams.
-
Experience working in environments where customer feedback, warranty trends, and quality performance indicators are used to drive business and product decisions.
-
Familiarity with quality and warranty metrics such as IPTV, PPH, or CPV.
-
Portuguese proficiency.
-
Previous experience participating in executive or cross-functional forums where quality topics are discussed and escalated.
GM은 이 직무에 대해 이민 관련 스폰서십을 제공하지 않습니다. 현재 또는 미래에 GM 이민 스폰서십이 필요한 경우 이 직무에 지원하지 마십시오.
이 직무는 하이브리드 직무로 분류됩니다. 즉, 선발된 지원자는 특정 근무지로 주 3일 이상(또는 관리자가 지정한 다른 빈도로) 특정 근무지로 출근해야 합니다.
선발된 지원자는 이 직무를 위해 25% 미만의 출장을 다녀야 합니다.
이 직무는 리로케이션 혜택을 받을 수 없습니다. 모든 리로케이션 관련 비용은 최종선정 된 지원자가 부담해야 합니다.
다양성 정보
General Motors는 법적으로 금지된 차별을 배제하는 것은 물론 포용성과 소속감을 진정으로 장려하는 직장이 되기 위해 노력하고 있습니다. 당사는 다양성이 보장되는 환경에서 직원들이 역량을 발휘하고 우리 고객을 위한 더 좋은 제품을 개발할 수 있다고 믿습니다. 따라서 입사에 관심 있는 사람이 있다면 포지션별 주요 업무와 자격을 확인하고 본인이 보유한 기술과 능력에 부합하는 모든 포지션에 적극적으로 지원하기를 장려합니다. 지원자는 채용 과정에서 역할 관련 평가(해당하는 경우) 및/또는 채용 전 스크리닝을 통과해야 합니다. 자세한 정보는 GM 채용 과정 안내를 참고하십시오.
공평한 취업 기회 선언 (미국)
General Motors는 공평한 기회를 제공하는 고용주임을 자부합니다. 자격을 만족하는 지원자는 인종과 피부색, 성별, 성적 지향, 성별 정체성, 국적, 장애, 재향 군인 보호법 적용 여부와 상관없이 채용 후보로서 심사를 받습니다.
숙소 (미국 및 캐나다)
General Motors는 장애인을 포함한 모든 구직자들에게 취업 기회를 제공합니다. 구직이나 취업 지원에 도움이 되는 합리적인 숙소가 필요한 경우 [email protected]으로 이메일을 보내시거나 800-865-7580으로 전화주십시오. 이메일에, 귀하가 요청하는 특정한 숙소에 대한 설명과 귀하가 지원하는 직무와 채용 요청서 번호를 포함해주세요.