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Global eCommerce Senior Insights Analyst

  • 위치
    • Austin, Texas
    • Mountain View, California
    • Warren, Michigan
  • 직무 유형 Full time
  • 게시됨
  • Job Requisition JR-202618763

설명

The Role

The Global eCommerce Senior Insights Analyst translates eCommerce data into actionable insights that improve digital sales, customer experience, platform adoption, and operational performance. This role partners with Global Commerce, regional business teams, IT, Product, BI/EDAI, Finance, Marketing, and other stakeholders to establish consistent measurement practices, deliver reporting solutions, support analytics-platform launches, and enable effective use of data across regions.

What You’ll Do

  • Partner with business, technology, analytics, Finance, Product, Marketing, and regional teams to gather, prioritize, and document analytics requirements.

  • Own and maintain the global eCommerce measurement plan, KPI definitions, reporting roadmap, analytics standards, and improvement backlog.

  • Develop and maintain dashboards, scorecards, reports, and executive-ready analyses for daily, weekly, monthly, and quarterly business reviews.

  • Analyze traffic, engagement, conversion, orders, sales, customer behavior, product performance, and operational metrics to identify trends and opportunities.

  • Translate complex data into clear insights, recommendations, and actions for leaders and regional teams.

  • Monitor data quality, reporting accuracy, anomalies, tagging issues, and performance changes; coordinate resolution with technical and business partners.

  • Support analytics-platform implementations and enhancements from requirements and solution design through testing, launch, and post-launch support.

  • Coordinate tagging, data validation, dashboard configuration, reporting requirements, user access, and launch readiness.

  • Train regional stakeholders on analytics tools, eCommerce metrics, dashboards, benchmarks, and performance interpretation.

  • Create reusable templates, job aids, FAQs, and training materials that improve adoption and self-service capabilities.

  • Serve as a primary contact for regional questions related to reporting, metrics, data quality, dashboards, and eCommerce performance.

  • Lead or support projects by managing scope, milestones, risks, dependencies, status reporting, budgets, and outcomes.

Your Skills & Abilities (Required Qualifications)

  • Bachelor’s degree in business, analytics, information systems, marketing, computer science, or a related field, or equivalent experience.

  • 6+ years of experience in business intelligence, analytics, reporting, or data-driven business operations.

  • Demonstrated experience developing, interpreting, and communicating business performance insights.

  • Strong proficiency with Microsoft Excel or Google Sheets and BI/reporting tools such as Cognos and Tableau, or comparable platforms.

  • Strong knowledge of eCommerce, digital commerce, marketing analytics, customer experience, or a related field.

  • Understanding of the automotive industry and the evolving digital commerce landscape.

  • Experience defining KPIs, developing measurement frameworks, improving data quality, and documenting reporting requirements.

  • Experience supporting analytics implementations, platform launches, system enhancements, or business-process changes.

  • Experience working with global or geographically distributed teams.

  • Strong project management, stakeholder management, communication, and problem-solving skills.

  • Ability to explain complex data and technical concepts to executives, business users, and technical teams.

  • Ability to work independently, manage multiple priorities, and operate effectively in an ambiguous environment.

What Can Give You a Competitive Advantage (Preferred Qualifications)

  • Experience with Shopify or another enterprise eCommerce platform.

  • Experience with digital or web analytics, site tagging, data layers, or customer-journey measurement

  • Working knowledge of SQL, data modeling, data warehouses, APIs, or analytics engineering concepts

  • Experience supporting international markets, multiple currencies, localized customer journeys, or regional operating models.

  • Experience developing training programs, job aids, enablement plans, or communities of practice

  • Experience with Agile delivery, requirements management, user acceptance testing, change management, or process improvement.

  • Experience applying AI or automation to reporting, analytics enablement, data quality, or operational support.

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)

이 직무는 하이브리드 직무로 분류됩니다. 즉, 선발된 지원자는 특정 근무지로 주 3일 이상(또는 관리자가 지정한 다른 빈도로) 특정 근무지로 출근해야 합니다.

이 직무는 리로케이션 혜택을 받을 수 없습니다. 모든 리로케이션 관련 비용은 최종선정 된 지원자가 부담해야 합니다.

다양성 정보

General Motors는 법적으로 금지된 차별을 배제하는 것은 물론 포용성과 소속감을 진정으로 장려하는 직장이 되기 위해 노력하고 있습니다. 당사는 다양성이 보장되는 환경에서 직원들이 역량을 발휘하고 우리 고객을 위한 더 좋은 제품을 개발할 수 있다고 믿습니다. 따라서 입사에 관심 있는 사람이 있다면 포지션별 주요 업무와 자격을 확인하고 본인이 보유한 기술과 능력에 부합하는 모든 포지션에 적극적으로 지원하기를 장려합니다. 지원자는 채용 과정에서 역할 관련 평가(해당하는 경우) 및/또는 채용 전 스크리닝을 통과해야 합니다.  자세한 정보는 GM 채용 과정 안내를 참고하십시오.

공평한 취업 기회 선언 (미국)

General Motors는 공평한 기회를 제공하는 고용주임을 자부합니다.  자격을 만족하는 지원자는 인종과 피부색, 성별, 성적 지향, 성별 정체성, 국적, 장애, 재향 군인 보호법 적용 여부와 상관없이 채용 후보로서 심사를 받습니다. 

숙소 (미국 및 캐나다)

General Motors는 장애인을 포함한 모든 구직자들에게 취업 기회를 제공합니다. 구직이나 취업 지원에 도움이 되는 합리적인 숙소가 필요한 경우 [email protected]으로 이메일을 보내시거나 800-865-7580으로 전화주십시오. 이메일에, 귀하가 요청하는 특정한 숙소에 대한 설명과 귀하가 지원하는 직무와 채용 요청서 번호를 포함해주세요.