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Global eCommerce Senior Insights Analyst

  • Localização
    • Austin, Texas
    • Mountain View, California
    • Warren, Michigan
  • Tipo de trabalho Full time
  • Postou
  • Job Requisition JR-202618763

Descrição

The Role

The Global eCommerce Senior Insights Analyst translates eCommerce data into actionable insights that improve digital sales, customer experience, platform adoption, and operational performance. This role partners with Global Commerce, regional business teams, IT, Product, BI/EDAI, Finance, Marketing, and other stakeholders to establish consistent measurement practices, deliver reporting solutions, support analytics-platform launches, and enable effective use of data across regions.

What You’ll Do

  • Partner with business, technology, analytics, Finance, Product, Marketing, and regional teams to gather, prioritize, and document analytics requirements.

  • Own and maintain the global eCommerce measurement plan, KPI definitions, reporting roadmap, analytics standards, and improvement backlog.

  • Develop and maintain dashboards, scorecards, reports, and executive-ready analyses for daily, weekly, monthly, and quarterly business reviews.

  • Analyze traffic, engagement, conversion, orders, sales, customer behavior, product performance, and operational metrics to identify trends and opportunities.

  • Translate complex data into clear insights, recommendations, and actions for leaders and regional teams.

  • Monitor data quality, reporting accuracy, anomalies, tagging issues, and performance changes; coordinate resolution with technical and business partners.

  • Support analytics-platform implementations and enhancements from requirements and solution design through testing, launch, and post-launch support.

  • Coordinate tagging, data validation, dashboard configuration, reporting requirements, user access, and launch readiness.

  • Train regional stakeholders on analytics tools, eCommerce metrics, dashboards, benchmarks, and performance interpretation.

  • Create reusable templates, job aids, FAQs, and training materials that improve adoption and self-service capabilities.

  • Serve as a primary contact for regional questions related to reporting, metrics, data quality, dashboards, and eCommerce performance.

  • Lead or support projects by managing scope, milestones, risks, dependencies, status reporting, budgets, and outcomes.

Your Skills & Abilities (Required Qualifications)

  • Bachelor’s degree in business, analytics, information systems, marketing, computer science, or a related field, or equivalent experience.

  • 6+ years of experience in business intelligence, analytics, reporting, or data-driven business operations.

  • Demonstrated experience developing, interpreting, and communicating business performance insights.

  • Strong proficiency with Microsoft Excel or Google Sheets and BI/reporting tools such as Cognos and Tableau, or comparable platforms.

  • Strong knowledge of eCommerce, digital commerce, marketing analytics, customer experience, or a related field.

  • Understanding of the automotive industry and the evolving digital commerce landscape.

  • Experience defining KPIs, developing measurement frameworks, improving data quality, and documenting reporting requirements.

  • Experience supporting analytics implementations, platform launches, system enhancements, or business-process changes.

  • Experience working with global or geographically distributed teams.

  • Strong project management, stakeholder management, communication, and problem-solving skills.

  • Ability to explain complex data and technical concepts to executives, business users, and technical teams.

  • Ability to work independently, manage multiple priorities, and operate effectively in an ambiguous environment.

What Can Give You a Competitive Advantage (Preferred Qualifications)

  • Experience with Shopify or another enterprise eCommerce platform.

  • Experience with digital or web analytics, site tagging, data layers, or customer-journey measurement

  • Working knowledge of SQL, data modeling, data warehouses, APIs, or analytics engineering concepts

  • Experience supporting international markets, multiple currencies, localized customer journeys, or regional operating models.

  • Experience developing training programs, job aids, enablement plans, or communities of practice

  • Experience with Agile delivery, requirements management, user acceptance testing, change management, or process improvement.

  • Experience applying AI or automation to reporting, analytics enablement, data quality, or operational support.

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)

Esta função é classificada como híbrida. Isso significa que o candidato selecionado deverá trabalhar no escritório/fábrica da GM pelo menos 3 vezes por semana {ou outra frequência ditada por seu gerente}.

Esta posição não é elegível para benefícios de relocação. Quaisquer custos de relocação serão de responsabilidade do candidato selecionado.

Informações sobre diversidade

A General Motors está comprometida em ser um local de trabalho que não só é livre de discriminação ilegal, como estimula verdadeiramente a inclusão e integração. Acreditamos enfaticamente que a diversidade na força de trabalho cria um ambiente no qual nossos colaboradores podem crescer e desenvolver melhores produtos para nossos clientes. Incentivamos os candidatos interessados a analisar as principais responsabilidades e qualificações de cada função e a se candidatar a qualquer cargo que corresponda a suas habilidades e capacidades. Os candidatos no processo de recrutamento podem, quando aplicável, ser solicitados a concluir com sucesso uma ou mais avaliações relacionadas à função e/ou uma seleção pré-emprego antes de iniciar o emprego.  Para saber mais, acesse Como contratamos.

Declaração de Igualdade de Oportunidades de Emprego (EUA)

A General Motors tem orgulho de ser um empregador que oferece oportunidades iguais.  Todos os candidatos qualificados serão considerados para o emprego, independentemente de raça, cor, religião, sexo, orientação sexual, identidade de gênero, origem nacional, deficiência ou status como veterano protegido. 

Adaptações (EUA e Canadá)

A General Motors oferece oportunidades a todos os candidatos a emprego, incluindo pessoas com deficiências. Se você precisa de uma adaptação razoável para ajudá-lo na sua pesquisa de cargos ou solicitação de emprego, fale conosco pelo e-mail [email protected] ou pelo telefone 800-865-7580. No seu e-mail, inclua uma descrição da adaptação específica que você está solicitando assim como o nome do cargo e o número de requisição do cargo ao qual está se candidatando.