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Quality Systems Manager (Digital Quality Platforms & AI)

  • 위치
    • Warren, Michigan
  • 직무 유형 Full time
  • 게시됨
  • Job Requisition JR-202612734

설명

Hybrid:  This role is categorized as hybrid. This means the successful candidate is expected to report to Warren, MI three times per week, at minimum.

The Role: 

Global Quality is seeking a highly driven Quality Systems Manager (Digital Quality Platforms & AI) to lead enterprise issue management systems, digital quality transformation initiatives, AI initiatives, and cross-functional process improvement efforts. This leader will shape the future of GM’s Quality Systems by owning end-to-end governance of critical tools, partnering across Engineering, Safety, IT, and Global Quality teams to deliver scalable, reliable, and user-centric solutions.

This is a high‑visibility leadership role with a direct impact on how GM identifies, manages, and resolves issues across Software, Hardware, Safety, Engineering, and Quality functions. You will shape the tools, data, and processes that safeguard GM customers, support global program execution, and drive continuous improvement across the enterprise.

What You’ll Do:

Enterprise Quality Systems & Tools Governance

  • Own end-to-end governance of enterprise Quality platforms (issue management systems, analytics tools, and future-state digital solutions), ensuring scalability, reliability, and regulatory alignment.
  • Define and enforce standards, workflows, and operating models across all Quality tools to drive consistency and data integrity globally.
  • Establish governance for tool lifecycle management, release readiness, and cross-functional prioritization.

AI, Automation & Digital Quality Transformation

  • Lead strategy, deployment, and value realization of AI-driven Quality solutions, intelligent automation, and advanced analytics tools.
  • Identify and scale high-impact AI/automation use cases that improve issue detection, resolution speed, and customer outcomes.
  • Drive transition from manual workflows to automated, insight-driven systems.
  • Ensure AI solutions are trusted, explainable, and aligned with business and regulatory requirements.

Integrated Data, Analytics & Insights

  • Own integration of Quality systems with enterprise data and analytics platforms to enable real-time visibility and predictive insights.
  • Define data models, reporting standards, and metrics governance to ensure accuracy and decision readiness.
  • Drive adoption of analytics and dashboards that translate data into actionable outcomes.

Cross-Functional Platform Leadership

  • Lead alignment across Engineering, Software, Safety, IT, and Global Quality to unify systems and priorities.
  • Act as single point of accountability for platform performance, issue resolution, and roadmap delivery.
  • Drive enterprise-wide adoption of tools, standards, and best practices.

Continuous Improvement & Process Excellence

  • Simplify and standardize Quality processes by eliminating redundancy and embedding automation.
  • Lead modernization initiatives including legacy system transformation and platform consolidation.
  • Establish culture of continuous improvement, speed, and operational discipline.

Talent & Capability Leadership

  • Build and lead a high-performing team across Quality Systems, AI, and analytics domains.
  • Develop future-ready capabilities in AI, automation, and digital product ownership.
  • Drive accountability for outcomes, innovation, and execution excellence.

Your Skills & Abilities (Required Qualifications) ​​

  • Bachelor’s degree required.
  • 7+ years of experience in Quality Systems, Engineering, IT, Data analytics, Product Development, or a closely aligned technical or business-related field.
  • Strong understanding of issue‑management processes and tools (PRTS, Jira, GIMS, or equivalents).
  • Demonstrated success driving cross‑functional initiatives with multiple stakeholders.
  • Ability to translate business requirements into system workflows and technical direction.
  • Excellent communication skills, with comfort presenting to senior leadership.
  • Proven ability to coach, mentor, and develop talent.
  • Strong problem-solving and analytical skills, including experience with statistical process control, emerging issue detection, root cause analysis, and structured resolution of complex technical problems.

What Will Give You a Competitive Edge (Preferred Qualifications)

  • Bachelor's degree or advanced degree in Engineering, Quality, Data/Analytics, IT, or related discipline.
  • Experience architecting and delivering Agentic AI solutions for decision support and improving execution efficiency.
  • Demonstrated success in building and leading high-performing teams.
  • Experience leading large‑scale system implementations or migrations.
  • Familiarity with data architecture, analytics platforms (Databricks, DAS, Power BI, QDAP), and real‑time data feed design.
  • Global or multi‑region collaboration experience.
  • Experience in automotive quality, safety processes, or software quality management.
  • Experience utilizing telematics data to root cause and resolve vehicle quality issues.
  • DFSS Master Black Belt.

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)

이 직무는 하이브리드 직무로 분류됩니다. 즉, 선발된 지원자는 특정 근무지로 주 3일 이상(또는 관리자가 지정한 다른 빈도로) 특정 근무지로 출근해야 합니다.

선발된 지원자는 이 직무를 위해 25% 미만의 출장을 다녀야 합니다.

이 직무는 리로케이션 혜택을 받을 수 없습니다. 모든 리로케이션 관련 비용은 최종선정 된 지원자가 부담해야 합니다.

다양성 정보

General Motors는 법적으로 금지된 차별을 배제하는 것은 물론 포용성과 소속감을 진정으로 장려하는 직장이 되기 위해 노력하고 있습니다. 당사는 다양성이 보장되는 환경에서 직원들이 역량을 발휘하고 우리 고객을 위한 더 좋은 제품을 개발할 수 있다고 믿습니다. 따라서 입사에 관심 있는 사람이 있다면 포지션별 주요 업무와 자격을 확인하고 본인이 보유한 기술과 능력에 부합하는 모든 포지션에 적극적으로 지원하기를 장려합니다. 지원자는 채용 과정에서 역할 관련 평가(해당하는 경우) 및/또는 채용 전 스크리닝을 통과해야 합니다.  자세한 정보는 GM 채용 과정 안내를 참고하십시오.

공평한 취업 기회 선언 (미국)

General Motors는 공평한 기회를 제공하는 고용주임을 자부합니다.  자격을 만족하는 지원자는 인종과 피부색, 성별, 성적 지향, 성별 정체성, 국적, 장애, 재향 군인 보호법 적용 여부와 상관없이 채용 후보로서 심사를 받습니다. 

숙소 (미국 및 캐나다)

General Motors는 장애인을 포함한 모든 구직자들에게 취업 기회를 제공합니다. 구직이나 취업 지원에 도움이 되는 합리적인 숙소가 필요한 경우 [email protected]으로 이메일을 보내시거나 800-865-7580으로 전화주십시오. 이메일에, 귀하가 요청하는 특정한 숙소에 대한 설명과 귀하가 지원하는 직무와 채용 요청서 번호를 포함해주세요.