Quality Systems Manager (Digital Quality Platforms & AI)

Description

Hybrid:  This role is categorized as hybrid. This means the successful candidate is expected to report to Warren, MI three times per week, at minimum.

The Role: 

Global Quality is seeking a highly driven Quality Systems Manager (Digital Quality Platforms & AI) to lead enterprise issue management systems, digital quality transformation initiatives, AI initiatives, and cross-functional process improvement efforts. This leader will shape the future of GM’s Quality Systems by owning end-to-end governance of critical tools, partnering across Engineering, Safety, IT, and Global Quality teams to deliver scalable, reliable, and user-centric solutions.

This is a high‑visibility leadership role with a direct impact on how GM identifies, manages, and resolves issues across Software, Hardware, Safety, Engineering, and Quality functions. You will shape the tools, data, and processes that safeguard GM customers, support global program execution, and drive continuous improvement across the enterprise.

What You’ll Do:

Enterprise Quality Systems & Tools Governance

• Own end-to-end governance of enterprise Quality platforms (issue management systems, analytics tools, and future-state digital solutions), ensuring scalability, reliability, and regulatory alignment.
• Define and enforce standards, workflows, and operating models across all Quality tools to drive consistency and data integrity globally.
• Establish governance for tool lifecycle management, release readiness, and cross-functional prioritization.

AI, Automation & Digital Quality Transformation

• Lead strategy, deployment, and value realization of AI-driven Quality solutions, intelligent automation, and advanced analytics tools.
• Identify and scale high-impact AI/automation use cases that improve issue detection, resolution speed, and customer outcomes.
• Drive transition from manual workflows to automated, insight-driven systems.
• Ensure AI solutions are trusted, explainable, and aligned with business and regulatory requirements.

Integrated Data, Analytics & Insights

• Own integration of Quality systems with enterprise data and analytics platforms to enable real-time visibility and predictive insights.
• Define data models, reporting standards, and metrics governance to ensure accuracy and decision readiness.
• Drive adoption of analytics and dashboards that translate data into actionable outcomes.

Cross-Functional Platform Leadership

• Lead alignment across Engineering, Software, Safety, IT, and Global Quality to unify systems and priorities.
• Act as single point of accountability for platform performance, issue resolution, and roadmap delivery.
• Drive enterprise-wide adoption of tools, standards, and best practices.

Continuous Improvement & Process Excellence

• Simplify and standardize Quality processes by eliminating redundancy and embedding automation.
• Lead modernization initiatives including legacy system transformation and platform consolidation.
• Establish culture of continuous improvement, speed, and operational discipline.

Talent & Capability Leadership

• Build and lead a high-performing team across Quality Systems, AI, and analytics domains.
• Develop future-ready capabilities in AI, automation, and digital product ownership.
• Drive accountability for outcomes, innovation, and execution excellence.

Your Skills & Abilities (Required Qualifications) ​​

• Bachelor’s degree required.
• 7+ years of experience in Quality Systems, Engineering, IT, Data analytics, Product Development, or a closely aligned technical or business-related field.
• Strong understanding of issue‑management processes and tools (PRTS, Jira, GIMS, or equivalents).
• Demonstrated success driving cross‑functional initiatives with multiple stakeholders.
• Ability to translate business requirements into system workflows and technical direction.
• Excellent communication skills, with comfort presenting to senior leadership.
• Proven ability to coach, mentor, and develop talent.
• Strong problem-solving and analytical skills, including experience with statistical process control, emerging issue detection, root cause analysis, and structured resolution of complex technical problems.

What Will Give You a Competitive Edge (Preferred Qualifications)

• Bachelor's degree or advanced degree in Engineering, Quality, Data/Analytics, IT, or related discipline.
• Experience architecting and delivering Agentic AI solutions for decision support and improving execution efficiency.
• Demonstrated success in building and leading high-performing teams.
• Experience leading large‑scale system implementations or migrations.
• Familiarity with data architecture, analytics platforms (Databricks, DAS, Power BI, QDAP), and real‑time data feed design.
• Global or multi‑region collaboration experience.
• Experience in automotive quality, safety processes, or software quality management.
• Experience utilizing telematics data to root cause and resolve vehicle quality issues.
• DFSS Master Black Belt.

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)

Ce poste est hybride. Cela signifie que le candidat retenu doit se rendre sur un site donné au moins trois fois par semaine {ou à une autre fréquence imposée par son supérieur hiérarchique}.

Le candidat retenu devra voyager <25 % pour ce poste. 

Ce poste ne donne pas droit à des indemnités de déménagement. Les éventuels frais de déménagement seront à la charge du candidat retenu. 

Renseignements sur la diversité

General Motors est résolue à être un lieu de travail qui est non seulement exempt de discrimination illégale, mais aussi un endroit qui favorise véritablement l'inclusion et l'appartenance. Nous sommes convaincus que la diversité de la main-d'œuvre permet de créer un environnement dans lequel nos employés peuvent s'épanouir et développer de meilleurs produits pour nos clients. Nous encourageons les candidats intéressés à consulter les principales responsabilités et compétences requises pour chaque rôle et à postuler à tout poste qui leur correspond. Dans le cadre du processus de recrutement, les candidats peuvent devoir, le cas échéant, réussir une évaluation liée au poste ou une présélection d'emploi avant d'être embauchés.  Pour en savoir plus, consultez notre processus de recrutement.

Déclaration concernant l'égalité d'accès à l'emploi (É.-U.)

General Motors est fière d'être un employeur souscrivant au principe de l'égalité d'accès à l'emploi.  Tous les candidats qualifiés seront pris en compte, sans égard à la race, à la couleur, à la religion, au sexe, à l'orientation sexuelle, à l'identité de genre, à l'origine ethnique, aux situations de handicap ou au statut protégé d'ancien combattant. 

Aménagements (É.-U. et Canada)

General Motors offre des occasions à tous les chercheurs d'emploi, y compris les personnes handicapées. Si vous avez besoin d'un accommodement raisonnable pour vous aider dans votre recherche d'emploi ou la soumission de votre candidature, envoyez-nous un courriel à l'adresse [email protected] ou appelez-nous au 800 865-7580. Veuillez inclure dans votre courriel une description spécifique du type d'accommodement demandé, ainsi que le titre d'emploi et le numéro de demande du poste auquel vous postulez.