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Audio Video Support Technician

  • 위치
    • Warren, Michigan
  • 직무 유형 Full time
  • 게시됨
  • Job Requisition JR-202613144

설명

The Role:

The Audio Video Technician is part of General Motors Core IT and supports in-person and hybrid collaboration services for internal GM teams in the Detroit, Michigan area. This is an operations-focused role responsible for delivering a high-quality customer experience across meeting rooms, live events, video collaboration spaces, streaming environments, and related audio/video technologies.

This individual provides hands-on technical support for collaboration services including video streaming, video and audio switching, video collaboration rooms, Microsoft Teams, and other approved meeting platforms used within GM. The role also supports customer logistics for meetings and events and helps ensure reliable day-to-day operation of audio/video services.

The successful candidate will troubleshoot issues, coordinate resolution through remote or onsite support, maintain documentation and standard operating procedures, and work closely with operations, engineering, and end-user support teams. This position requires strong customer service, sound technical judgment, and the ability to remain calm and effective in high-visibility situations.

This position may require a flexible shift structure to support business needs, including coverage for video and digital signage services in a 24x7 operations environment.

What You'll Do:

  • Provide day-to-day operational support for audio/video and collaboration services across meeting rooms, event spaces, and related environments

  • Support live and recorded events by operating video switchers and associated audio/video peripherals

  • Troubleshoot and resolve issues involving audio, video, streaming, conferencing, and room technology to minimize service disruption

  • Perform routine maintenance on broadcast and collaboration equipment to help prevent downtime

  • Coordinate repairs, replacements, upgrades, and escalations as needed

  • Monitor audio and video quality and perform quality control checks to maintain service standards

  • Support collaboration platforms and products used within GM, including technologies from Cisco, Microsoft, Google, Adobe, and other approved providers

  • Assist with implementation and support of solutions developed by Core IT and partner teams

  • Create, update, and maintain SOPs, support documentation, and related operational materials

  • Provide direct customer support for meetings, events, and service issues through remote troubleshooting, ticket handling, or onsite response

  • Work collaboratively with operations, engineering, and end-user support teams to deliver reliable service

  • Communicate status updates on open issues, projects, and service activities to leadership and stakeholders as needed

  • Support continuous improvement through service monitoring, issue follow-up, and corrective actions

  • Maintain a professional presence when supporting senior leaders, high-visibility meetings, and time-sensitive events

Minimum Qualifications

  • Bachelor’s degree or equivalent practical experience

  • Technical experience in audio/video, video conferencing, unified communications, broadcast support, or related collaboration technologies

  • Experience troubleshooting video conferencing, audio systems, streaming environments, and related AV platforms

  • Experience supporting commercial audio/video hardware and software

  • Experience installing, configuring, and supporting PCs, peripherals, and network-connected devices

  • Experience supporting live events, meeting technologies, or environments where reliable execution is critical

  • Strong customer service skills with the ability to understand customer needs and communicate effectively with technical support teams

  • Ability to work effectively in a fast-paced support environment and manage multiple priorities

Preferred Qualifications

  • Experience with Microsoft Teams Rooms, unified communications platforms, and enterprise collaboration tools

  • Experience with digital audio and video streaming technologies

  • Familiarity with LAN/WAN-connected AV or conferencing environments

  • Experience with broadcast equipment, technical facilities, or studio/event support environments

  • Experience with change management, escalation management, and post-incident follow-up

  • Experience supporting executive meetings or other high-visibility events

  • Project coordination experience in support of AV deployments, refreshes, or service improvements

This job may be eligible for relocation benefits.

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

다양성 정보

General Motors는 법적으로 금지된 차별을 배제하는 것은 물론 포용성과 소속감을 진정으로 장려하는 직장이 되기 위해 노력하고 있습니다. 당사는 다양성이 보장되는 환경에서 직원들이 역량을 발휘하고 우리 고객을 위한 더 좋은 제품을 개발할 수 있다고 믿습니다. 따라서 입사에 관심 있는 사람이 있다면 포지션별 주요 업무와 자격을 확인하고 본인이 보유한 기술과 능력에 부합하는 모든 포지션에 적극적으로 지원하기를 장려합니다. 지원자는 채용 과정에서 역할 관련 평가(해당하는 경우) 및/또는 채용 전 스크리닝을 통과해야 합니다.  자세한 정보는 GM 채용 과정 안내를 참고하십시오.

공평한 취업 기회 선언 (미국)

General Motors는 공평한 기회를 제공하는 고용주임을 자부합니다.  자격을 만족하는 지원자는 인종과 피부색, 성별, 성적 지향, 성별 정체성, 국적, 장애, 재향 군인 보호법 적용 여부와 상관없이 채용 후보로서 심사를 받습니다. 

숙소 (미국 및 캐나다)

General Motors는 장애인을 포함한 모든 구직자들에게 취업 기회를 제공합니다. 구직이나 취업 지원에 도움이 되는 합리적인 숙소가 필요한 경우 [email protected]으로 이메일을 보내시거나 800-865-7580으로 전화주십시오. 이메일에, 귀하가 요청하는 특정한 숙소에 대한 설명과 귀하가 지원하는 직무와 채용 요청서 번호를 포함해주세요.