[Skip To Content]

Site Support Analyst - Hudson CCA

  • 위치
    • Hudson, Wisconsin
  • 직무 유형 Full time
  • 게시됨
  • Job Requisition JR-202615774

설명

Job Description:

The Site Support Analyst provides onsite technical support for daily warehouse operations, automation systems, and IT infrastructure across GM CCA facilities. This role is responsible for maintaining the stability and availability of PCs, handhelds, printers, kiosks, network-connected devices, and application environments. The analyst ensures quick issue resolution, supports major transformation initiatives, and partners closely with site leadership, operators, engineering, and central IT teams to deliver reliable and safe operations.

This position is critical in supporting CCA’s mission to maximize uptime, improve throughput, and advance technology modernization across all sites.

Onsite - This role is categorized as onsite. This means the successful candidate is expected to report to the Hudson CCA Warehouse on a full-time basis.

Key Responsibilities

Operational Support

  • Provide front-line IT support for all onsite technology including PCs, handheld scanners, printers, thin clients, kiosks, VoIP phones, WMS terminals, and warehouse IoT devices.
  • Troubleshoot, diagnose, and resolve hardware, software, and network connectivity issues.
  • Execute daily operational checks to ensure devices, networks, and automation systems are functioning correctly.
  • Support user account requests, onboarding/offboarding, access changes, and workstation deployments.
  • Perform device imaging, patching, firmware updates, and lifecycle management.

Project & Deployment Support

  • Support enterprise initiatives including WMS rollouts, Zero Trust, Win11 upgrades, and network modernization.
  • Device lifecycle support for Desktops, Laptops, Handheld Scanners, and Mobile Printers.
  • Participate in go-live activities, cutovers, weekend maintenance windows, and after-hours support as needed.
  • Conduct onsite validation testing and provide feedback to project teams.
  • Execute device and infrastructure readiness tasks for new facility expansions.

Site Documentation & Standards

  • Maintain site inventory of IT assets and ensure compliance with GM security policies.
  • Keep process documentation, knowledge articles, and troubleshooting guides up to date.
  • Contribute to standardization of configurations, device setup, and IT workflows across all CCA sites.

Collaboration & Customer Service

  • Partner with site leadership, supervisors, and operators to understand issues impacting throughput or quality.
  • Escalate high-impact issues to central teams (Client, Network, Cybersecurity, Warehouse Management, etc.).
  • Demonstrate strong communication and customer-service skills aligned with GM core behaviors (One Team, It’s On Me, Innovate & Embrace Change).

Additional Job Description Your Skills & Abilities (Required Qualifications):

  • Successfully obtained a College Diploma or University Degree in a related field and / or equivalent experience. 
  • Possess 3-5 years of IT experience supporting end-user devices in an enterprise environment.
  • Experience with basic network concepts.
  • Ability to work on rotating shifts, Weekends and Holidays when required.
     

What Will Give You A Competitive Edge

  • Demonstrates excellent analytical thinking, effective communication, and strong interpersonal skills.
  • Hands-on IT support experience in manufacturing or industrial environments
  • Proficiency in troubleshooting and repairing PCs, laptops, tablets, printers, and peripherals
  • Strong Windows support skills, including remote assistance and desktop management
  • Working knowledge of LAN/WAN, wireless and TCP/IP protocols.
  • Familiarity with IT security tools and practices
  • Excellent problem-solving, communication, and collaboration abilities
  • Ability to support Android, Apple and Windows devices in enterprise environments
  • The ability to work effectively with and as part of a team, fostering collaboration, accountability, and shared success.

다양성 정보

General Motors는 법적으로 금지된 차별을 배제하는 것은 물론 포용성과 소속감을 진정으로 장려하는 직장이 되기 위해 노력하고 있습니다. 당사는 다양성이 보장되는 환경에서 직원들이 역량을 발휘하고 우리 고객을 위한 더 좋은 제품을 개발할 수 있다고 믿습니다. 따라서 입사에 관심 있는 사람이 있다면 포지션별 주요 업무와 자격을 확인하고 본인이 보유한 기술과 능력에 부합하는 모든 포지션에 적극적으로 지원하기를 장려합니다. 지원자는 채용 과정에서 역할 관련 평가(해당하는 경우) 및/또는 채용 전 스크리닝을 통과해야 합니다.  자세한 정보는 GM 채용 과정 안내를 참고하십시오.

공평한 취업 기회 선언 (미국)

General Motors는 공평한 기회를 제공하는 고용주임을 자부합니다.  자격을 만족하는 지원자는 인종과 피부색, 성별, 성적 지향, 성별 정체성, 국적, 장애, 재향 군인 보호법 적용 여부와 상관없이 채용 후보로서 심사를 받습니다. 

숙소 (미국 및 캐나다)

General Motors는 장애인을 포함한 모든 구직자들에게 취업 기회를 제공합니다. 구직이나 취업 지원에 도움이 되는 합리적인 숙소가 필요한 경우 [email protected]으로 이메일을 보내시거나 800-865-7580으로 전화주십시오. 이메일에, 귀하가 요청하는 특정한 숙소에 대한 설명과 귀하가 지원하는 직무와 채용 요청서 번호를 포함해주세요.