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Site Support Analyst - Hudson CCA

  • Emplacement
    • Hudson, Wisconsin
  • Type d'emploi Full time
  • Posté
  • Job Requisition JR-202615774

Description

Job Description:

The Site Support Analyst provides onsite technical support for daily warehouse operations, automation systems, and IT infrastructure across GM CCA facilities. This role is responsible for maintaining the stability and availability of PCs, handhelds, printers, kiosks, network-connected devices, and application environments. The analyst ensures quick issue resolution, supports major transformation initiatives, and partners closely with site leadership, operators, engineering, and central IT teams to deliver reliable and safe operations.

This position is critical in supporting CCA’s mission to maximize uptime, improve throughput, and advance technology modernization across all sites.

Onsite - This role is categorized as onsite. This means the successful candidate is expected to report to the Hudson CCA Warehouse on a full-time basis.

Key Responsibilities

Operational Support

  • Provide front-line IT support for all onsite technology including PCs, handheld scanners, printers, thin clients, kiosks, VoIP phones, WMS terminals, and warehouse IoT devices.
  • Troubleshoot, diagnose, and resolve hardware, software, and network connectivity issues.
  • Execute daily operational checks to ensure devices, networks, and automation systems are functioning correctly.
  • Support user account requests, onboarding/offboarding, access changes, and workstation deployments.
  • Perform device imaging, patching, firmware updates, and lifecycle management.

Project & Deployment Support

  • Support enterprise initiatives including WMS rollouts, Zero Trust, Win11 upgrades, and network modernization.
  • Device lifecycle support for Desktops, Laptops, Handheld Scanners, and Mobile Printers.
  • Participate in go-live activities, cutovers, weekend maintenance windows, and after-hours support as needed.
  • Conduct onsite validation testing and provide feedback to project teams.
  • Execute device and infrastructure readiness tasks for new facility expansions.

Site Documentation & Standards

  • Maintain site inventory of IT assets and ensure compliance with GM security policies.
  • Keep process documentation, knowledge articles, and troubleshooting guides up to date.
  • Contribute to standardization of configurations, device setup, and IT workflows across all CCA sites.

Collaboration & Customer Service

  • Partner with site leadership, supervisors, and operators to understand issues impacting throughput or quality.
  • Escalate high-impact issues to central teams (Client, Network, Cybersecurity, Warehouse Management, etc.).
  • Demonstrate strong communication and customer-service skills aligned with GM core behaviors (One Team, It’s On Me, Innovate & Embrace Change).

Additional Job Description Your Skills & Abilities (Required Qualifications):

  • Successfully obtained a College Diploma or University Degree in a related field and / or equivalent experience. 
  • Possess 3-5 years of IT experience supporting end-user devices in an enterprise environment.
  • Experience with basic network concepts.
  • Ability to work on rotating shifts, Weekends and Holidays when required.
     

What Will Give You A Competitive Edge

  • Demonstrates excellent analytical thinking, effective communication, and strong interpersonal skills.
  • Hands-on IT support experience in manufacturing or industrial environments
  • Proficiency in troubleshooting and repairing PCs, laptops, tablets, printers, and peripherals
  • Strong Windows support skills, including remote assistance and desktop management
  • Working knowledge of LAN/WAN, wireless and TCP/IP protocols.
  • Familiarity with IT security tools and practices
  • Excellent problem-solving, communication, and collaboration abilities
  • Ability to support Android, Apple and Windows devices in enterprise environments
  • The ability to work effectively with and as part of a team, fostering collaboration, accountability, and shared success.

Renseignements sur la diversité

General Motors est résolue à être un lieu de travail qui est non seulement exempt de discrimination illégale, mais aussi un endroit qui favorise véritablement l'inclusion et l'appartenance. Nous sommes convaincus que la diversité de la main-d'œuvre permet de créer un environnement dans lequel nos employés peuvent s'épanouir et développer de meilleurs produits pour nos clients. Nous encourageons les candidats intéressés à consulter les principales responsabilités et compétences requises pour chaque rôle et à postuler à tout poste qui leur correspond. Dans le cadre du processus de recrutement, les candidats peuvent devoir, le cas échéant, réussir une évaluation liée au poste ou une présélection d'emploi avant d'être embauchés.  Pour en savoir plus, consultez notre processus de recrutement.

Déclaration concernant l'égalité d'accès à l'emploi (É.-U.)

General Motors est fière d'être un employeur souscrivant au principe de l'égalité d'accès à l'emploi.  Tous les candidats qualifiés seront pris en compte, sans égard à la race, à la couleur, à la religion, au sexe, à l'orientation sexuelle, à l'identité de genre, à l'origine ethnique, aux situations de handicap ou au statut protégé d'ancien combattant. 

Aménagements (É.-U. et Canada)

General Motors offre des occasions à tous les chercheurs d'emploi, y compris les personnes handicapées. Si vous avez besoin d'un accommodement raisonnable pour vous aider dans votre recherche d'emploi ou la soumission de votre candidature, envoyez-nous un courriel à l'adresse [email protected] ou appelez-nous au 800 865-7580. Veuillez inclure dans votre courriel une description spécifique du type d'accommodement demandé, ainsi que le titre d'emploi et le numéro de demande du poste auquel vous postulez.