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Software Engineering Manager - Customer Care and Aftersales

  • 위치
    • Austin, Texas
    • Remote
    • Warren, Michigan
  • 직무 유형 Full time
  • 게시됨
  • Job Requisition JR-202613379

설명

The Role

General Motors is seeking a Software Engineering Manager to lead delivery, modernization, and operational excellence for Customer Care and Aftersales (CCA) Order Entry and Retail Inventory applications. This leader will manage an established engineering team and a critical portfolio supporting dealer parts order entry, retail inventory management, and order visibility, while remaining technically hands-on through design reviews, pull requests, debugging, and selective development work aligned to GM’s SaaS First, Cloud First, AI First direction.

What You'll Do

  • Lead a team of software engineers responsible for CCA Order Entry and Retail Inventory applications, including Retail Inventory Management (RIM), Parts Workbench Plus (PWB+/POEM), and related order visibility capabilities.

  • Contribute directly within code repositories through pull request reviews, code-level guidance, debugging, and selective hands-on development.

  • Own engineering execution across application delivery, production stability, modernization planning, support readiness, and continuous improvement.

  • Partner with product, business, architecture, platform, cybersecurity, operations, and peer engineering teams to deliver reliable, scalable software solutions.

  • Drive technical strategy for cloud migration, platform simplification, resiliency improvements, and AI-enabled capabilities.

  • Build strong engineering practices across agile delivery, DevSecOps, observability, incident response, release management, and quality engineering.

  • Coach and develop engineers through clear expectations, regular feedback, performance management, and growth opportunities.

  • Establish accountability for delivery commitments, technical health, operational metrics, and customer impact.

  • Translate complex business processes into clear engineering priorities and execution plans.

  • Improve system reliability and incident readiness for business-critical platforms using production insights, metrics, and root-cause analysis.

  • Work directly with CCA business and IT stakeholders to align engineering work with operational and commercial priorities.

  • Communicate clearly with leaders on delivery status, risks, staffing, and technical strategy.

Your Skills and Abilities (Required Qualifications)

  • Bachelor’s degree in Computer Science, Computer Engineering, Software Engineering, Information Systems, Information Security, Cybersecurity, or a related technical field, or equivalent practical experience.

  • Experience leading software engineering teams in an enterprise environment with the ability and willingness to remain technically hands-on.

  • Experience contributing directly to codebases through code reviews, debugging, design collaboration, and implementation support.

  • Experience delivering and supporting business-critical applications.

  • Strong understanding of modern software engineering practices, including CI/CD, testing strategy, observability, secure development, and production support.

  • Experience managing cross-functional delivery across product, architecture, operations, and business stakeholders.

  • Strong communication, organizational, and people leadership skills.

  • Ability to lead through ambiguity, prioritize effectively, and drive measurable outcomes.

What Will Give You a Competitive Edge (Preferred Qualifications)

  • Experience with supply chain, order management, retail inventory, dealer systems, or aftersales domains.

  • Experience leading modernization of legacy or hybrid application portfolios.

  • Experience with cloud migration and cloud-native engineering practices.

  • Experience with high-availability systems and incident management for revenue-impacting platforms.

  • Familiarity with data-driven decision making, platform metrics, and AI-enabled product opportunities.

Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The compensation may not be representative for positions located outside of the California Bay Area. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position, as well as geography of the selected candidate. The salary range for this role is $160,000-$290,000.

Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.

Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)

이 직무는 재택 기반이지만, 선발된 지원자가 GM 허브에서 특정 거리 이내에 거주하는 경우 주 3회 {또는 관리자가 지정한 다른 빈도로} 출근해야 합니다.

이 직무는 리로케이션 혜택을 받을 수 있습니다.

다양성 정보

General Motors는 법적으로 금지된 차별을 배제하는 것은 물론 포용성과 소속감을 진정으로 장려하는 직장이 되기 위해 노력하고 있습니다. 당사는 다양성이 보장되는 환경에서 직원들이 역량을 발휘하고 우리 고객을 위한 더 좋은 제품을 개발할 수 있다고 믿습니다. 따라서 입사에 관심 있는 사람이 있다면 포지션별 주요 업무와 자격을 확인하고 본인이 보유한 기술과 능력에 부합하는 모든 포지션에 적극적으로 지원하기를 장려합니다. 지원자는 채용 과정에서 역할 관련 평가(해당하는 경우) 및/또는 채용 전 스크리닝을 통과해야 합니다.  자세한 정보는 GM 채용 과정 안내를 참고하십시오.

공평한 취업 기회 선언 (미국)

General Motors는 공평한 기회를 제공하는 고용주임을 자부합니다.  자격을 만족하는 지원자는 인종과 피부색, 성별, 성적 지향, 성별 정체성, 국적, 장애, 재향 군인 보호법 적용 여부와 상관없이 채용 후보로서 심사를 받습니다. 

숙소 (미국 및 캐나다)

General Motors는 장애인을 포함한 모든 구직자들에게 취업 기회를 제공합니다. 구직이나 취업 지원에 도움이 되는 합리적인 숙소가 필요한 경우 [email protected]으로 이메일을 보내시거나 800-865-7580으로 전화주십시오. 이메일에, 귀하가 요청하는 특정한 숙소에 대한 설명과 귀하가 지원하는 직무와 채용 요청서 번호를 포함해주세요.