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Software Engineering Manager - Customer Care and Aftersales

  • Localização
    • Austin, Texas
    • Remote
    • Warren, Michigan
  • Tipo de trabalho Full time
  • Postou
  • Job Requisition JR-202613379

Descrição

The Role

General Motors is seeking a Software Engineering Manager to lead delivery, modernization, and operational excellence for Customer Care and Aftersales (CCA) Order Entry and Retail Inventory applications. This leader will manage an established engineering team and a critical portfolio supporting dealer parts order entry, retail inventory management, and order visibility, while remaining technically hands-on through design reviews, pull requests, debugging, and selective development work aligned to GM’s SaaS First, Cloud First, AI First direction.

What You'll Do

  • Lead a team of software engineers responsible for CCA Order Entry and Retail Inventory applications, including Retail Inventory Management (RIM), Parts Workbench Plus (PWB+/POEM), and related order visibility capabilities.

  • Contribute directly within code repositories through pull request reviews, code-level guidance, debugging, and selective hands-on development.

  • Own engineering execution across application delivery, production stability, modernization planning, support readiness, and continuous improvement.

  • Partner with product, business, architecture, platform, cybersecurity, operations, and peer engineering teams to deliver reliable, scalable software solutions.

  • Drive technical strategy for cloud migration, platform simplification, resiliency improvements, and AI-enabled capabilities.

  • Build strong engineering practices across agile delivery, DevSecOps, observability, incident response, release management, and quality engineering.

  • Coach and develop engineers through clear expectations, regular feedback, performance management, and growth opportunities.

  • Establish accountability for delivery commitments, technical health, operational metrics, and customer impact.

  • Translate complex business processes into clear engineering priorities and execution plans.

  • Improve system reliability and incident readiness for business-critical platforms using production insights, metrics, and root-cause analysis.

  • Work directly with CCA business and IT stakeholders to align engineering work with operational and commercial priorities.

  • Communicate clearly with leaders on delivery status, risks, staffing, and technical strategy.

Your Skills and Abilities (Required Qualifications)

  • Bachelor’s degree in Computer Science, Computer Engineering, Software Engineering, Information Systems, Information Security, Cybersecurity, or a related technical field, or equivalent practical experience.

  • Experience leading software engineering teams in an enterprise environment with the ability and willingness to remain technically hands-on.

  • Experience contributing directly to codebases through code reviews, debugging, design collaboration, and implementation support.

  • Experience delivering and supporting business-critical applications.

  • Strong understanding of modern software engineering practices, including CI/CD, testing strategy, observability, secure development, and production support.

  • Experience managing cross-functional delivery across product, architecture, operations, and business stakeholders.

  • Strong communication, organizational, and people leadership skills.

  • Ability to lead through ambiguity, prioritize effectively, and drive measurable outcomes.

What Will Give You a Competitive Edge (Preferred Qualifications)

  • Experience with supply chain, order management, retail inventory, dealer systems, or aftersales domains.

  • Experience leading modernization of legacy or hybrid application portfolios.

  • Experience with cloud migration and cloud-native engineering practices.

  • Experience with high-availability systems and incident management for revenue-impacting platforms.

  • Familiarity with data-driven decision making, platform metrics, and AI-enabled product opportunities.

Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The compensation may not be representative for positions located outside of the California Bay Area. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position, as well as geography of the selected candidate. The salary range for this role is $160,000-$290,000.

Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.

Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)

função é exercida remotamente, mas se o candidato selecionado residir em uma quilometragem próxima ao escritório/fábrica da GM, ele deverá trabalhar presencialmente três vezes por semana {ou outra frequência determinada pelo seu gerente}.

Esta posição pode ser elegível para benefícios de relocação.

Informações sobre diversidade

A General Motors está comprometida em ser um local de trabalho que não só é livre de discriminação ilegal, como estimula verdadeiramente a inclusão e integração. Acreditamos enfaticamente que a diversidade na força de trabalho cria um ambiente no qual nossos colaboradores podem crescer e desenvolver melhores produtos para nossos clientes. Incentivamos os candidatos interessados a analisar as principais responsabilidades e qualificações de cada função e a se candidatar a qualquer cargo que corresponda a suas habilidades e capacidades. Os candidatos no processo de recrutamento podem, quando aplicável, ser solicitados a concluir com sucesso uma ou mais avaliações relacionadas à função e/ou uma seleção pré-emprego antes de iniciar o emprego.  Para saber mais, acesse Como contratamos.

Declaração de Igualdade de Oportunidades de Emprego (EUA)

A General Motors tem orgulho de ser um empregador que oferece oportunidades iguais.  Todos os candidatos qualificados serão considerados para o emprego, independentemente de raça, cor, religião, sexo, orientação sexual, identidade de gênero, origem nacional, deficiência ou status como veterano protegido. 

Adaptações (EUA e Canadá)

A General Motors oferece oportunidades a todos os candidatos a emprego, incluindo pessoas com deficiências. Se você precisa de uma adaptação razoável para ajudá-lo na sua pesquisa de cargos ou solicitação de emprego, fale conosco pelo e-mail [email protected] ou pelo telefone 800-865-7580. No seu e-mail, inclua uma descrição da adaptação específica que você está solicitando assim como o nome do cargo e o número de requisição do cargo ao qual está se candidatando.