Manager - Interior, HVAC and PSD Service Engineering Manager

What You'll Do (Key Responsibilities)  

Team Leadership & Support:  

• Provide technical leadership and present work assignments that appropriately challenge team members. 

• Ensure team is working effectively and efficiently on high priority projects that align with customer and GM needs.  

• Train, develop, mentor, and evaluate employee performance while providing coaching and career guidance. 

• Grow the team, assess critical skills, support plans to address gaps, and remove roadblocks. 

• Create and lead a positive, engaging culture within the team, holding yourself and others accountable for demonstrating GM's core values and cultural behaviors. 

• Act as a catalyst for innovation and change, inspiring the team to accomplish goals. 

Business & Operational Support:  

• Work collaboratively and support multi-disciplinary functions (Product Engineering, Purchasing, Design Studio, Materials, etc.) throughout the development of new technologies and Service Best Practices. 

• Manage engineering projects, processes, budgets, and timelines, adjusting as necessary to ensure successful completion. 

• Partner with Product Engineering to drive appropriate priorities and discipline, ensuring Service Engineering and Customer/Dealer targets are achieved. 

• Collaborate across Aftersales and Customer Care disciplines to drive standardized service requirements, procedures, metrics, and standard methodologies. 

• Provide oversight and mentorship to verify that critical Service and Program Readiness deliverables meet customer requirements and are completed on time with quality and integrity. 

• Communicate between regions to help facilitate global work share agreements and identify continuous improvement opportunities. 

Your Skills & Abilities (Required Qualifications)

• Bachelor’s degree in Engineering, Automotive Technology, or equivalent experience (Master's preferred). 

• 5-10 years of experience in Product Engineering, Service Engineering, Program Team, or Quality. 

• 2-3 years of people leadership experience. 

• Knowledge of Global Aftersales Engineering, the Global Vehicle Development Process (GVDP), and Engineering Release Systems (ECM, Teamcenter, APM). 

• Proven experience with Interior, HVAC, and PSDS design, release, and CAE validation of automotive parts. 

• Understanding of GM electrification architectures and advanced serviceability of design. 

Business & Technical Acumen:  

• Experience in business case development, utilizing data and strategic thinking to translate ambiguous problems into solutions. 

• Strong analytical skills, able to review complex data and use inductive/deductive reasoning to discuss difficult technical topics with Chief Engineers, Program Engineering Managers, and SMT Directors. 

• Financial and business acumen across design, customer service, and systems. 

• Strong crossfunctional collaboration background with the ability to drive options and decision making. 

• Zoom out characteristics to evaluate impact to total enterprise, not just Service.  

Results Oriented:  

• Entrepreneurial drive and demonstrated ability to achieve stretch goals in a fast-paced environment. 

• Ability to manage multiple projects/programs simultaneously with passion, personal commitment, and a sense of urgency. 

• Articulates desired outcomes, assesses situations to make difficult decisions quickly, and works collaboratively to create a path to achievement. 

Customer-First Mindset:  

• Passion for understanding customer needs and developing plans to deliver exceptional customer experiences. 

Interpersonal & Leadership Skills:  

• Effective, collaborative, flexible, and results-oriented leadership style. 

• Strong communication skills, able to tailor communication style, frequency, and approach for multiple audiences (working teams, colleagues, senior executives). 

• Highly proficient in presentation development and the use of Microsoft Office products. 

• Experience establishing effective partnerships within and outside the organization, including with geographically dispersed teams.