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Lead - Warranty, GM Energy

  • 위치
    • Warren, Michigan
  • 직무 유형 Full time
  • 게시됨
  • Job Requisition JR-202619007

설명

About GM Energy

GM Energy is building an integrated ecosystem of electric-vehicle charging, vehicle-to-home, vehicle-to-grid, energy-storage, and energy-management products and services.

The Role

The Lead – Warranty owns the end-to-end warranty process for GM Energy products and services. This role evaluates and resolves warranty concerns consistently, efficiently, and accurately. The person connects customer cases, field-service information, product data, supplier performance, cost, and quality or safety signals. The role improves customer experience, product reliability, serviceability, and total cost of ownership while building structure in a growing business.

What You’ll Do

  • Own warranty claims from intake through resolution, including returns material authorizations, repairs, replacements, returns, reimbursements, and goodwill decisions.
  • Establish and apply decision rules for warranty, out-of-warranty, installation-related, customer-caused, and goodwill cases.
  • Coordinate resolution with Customer Care, Technical Support, Installation, Quality, Engineering, Product Management, Supply Chain, Finance, Legal, suppliers, and service partners.
  • Maintain traceability across customer cases, product serial numbers, installation records, failed components, suppliers, costs, and final dispositions.
  • Prepare claim evidence and lead supplier reviews, recovery tracking, invoicing, and dispute resolution.
  • Analyze warranty and field-service data to identify failure trends, safety concerns, repeat repairs, cost drivers, and recovery opportunities.
  • Lead performance reviews and improve warranty controls, documentation, dashboards, customer communications, and standard work.

Your Skills & Abilities (Required Qualifications)

  • Bachelor’s degree in engineering, business, quality, operations, supply chain, finance, or a related field; equivalent professional experience may be considered.
  • Three or more years of experience in warranty, aftersales, service operations, quality, supplier management, claims administration, or a related discipline.
  • Experience managing claims, returns material authorizations, repairs, replacements, service, or supplier-recovery processes.
  • Ability to manage and analyze complex datasets using Excel-based tools, including macros, to improve reporting and process efficiency.
  • Ability to lead cross-functional work, influence without direct authority, and hold partners accountable.
  • Ability to work onsite in a hybrid schedule (three days per week) and visit local suppliers as business needs require (up to 10%)

What Can Give You a Competitive Advantage (Preferred Qualifications)

  • Strong communication, organization, judgment, problem-solving, and decision-making skills.
  • Strong sense of urgency, adaptability, learning agility, and ability to succeed in a rapidly changing environment.
  • Experience in automotive, electric-vehicle charging, energy storage, residential electrical systems, distributed energy resources, or connected products.
  • Experience in Quality, Reliability, and Durability activities or organizations, or with warranty analytics and reporting.
  • Experience with warranty terms, installation or workmanship claims, supplier contracts, service-level agreements, recovery provisions, accruals, reserves, or claim-cost analysis.
  • Experience with the Quality Data & Analytics Platform, warranty IPTV fan charting, Months in Service analysis, prognosis or sufficiency analysis, or supplier invoicing.
  • Experience with Salesforce, OneCRM, warranty-management or returns material authorization systems, enterprise resource planning or logistics platforms, PRTS, Jira, Power BI, or AI-assisted analysis tools.
  • Ability to manage multiple priorities, create structure in ambiguity, build strong relationships, and demonstrate commitment to safety, quality, integrity, and customer outcomes.

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)

이 직무는 하이브리드 직무로 분류됩니다. 즉, 선발된 지원자는 특정 근무지로 주 3일 이상(또는 관리자가 지정한 다른 빈도로) 특정 근무지로 출근해야 합니다.

선발된 지원자는 이 직무를 위해 25% 미만의 출장을 다녀야 합니다.

이 직무는 리로케이션 혜택을 받을 수 없습니다. 모든 리로케이션 관련 비용은 최종선정 된 지원자가 부담해야 합니다.

다양성 정보

General Motors는 법적으로 금지된 차별을 배제하는 것은 물론 포용성과 소속감을 진정으로 장려하는 직장이 되기 위해 노력하고 있습니다. 당사는 다양성이 보장되는 환경에서 직원들이 역량을 발휘하고 우리 고객을 위한 더 좋은 제품을 개발할 수 있다고 믿습니다. 따라서 입사에 관심 있는 사람이 있다면 포지션별 주요 업무와 자격을 확인하고 본인이 보유한 기술과 능력에 부합하는 모든 포지션에 적극적으로 지원하기를 장려합니다. 지원자는 채용 과정에서 역할 관련 평가(해당하는 경우) 및/또는 채용 전 스크리닝을 통과해야 합니다.  자세한 정보는 GM 채용 과정 안내를 참고하십시오.

공평한 취업 기회 선언 (미국)

General Motors는 공평한 기회를 제공하는 고용주임을 자부합니다.  자격을 만족하는 지원자는 인종과 피부색, 성별, 성적 지향, 성별 정체성, 국적, 장애, 재향 군인 보호법 적용 여부와 상관없이 채용 후보로서 심사를 받습니다. 

숙소 (미국 및 캐나다)

General Motors는 장애인을 포함한 모든 구직자들에게 취업 기회를 제공합니다. 구직이나 취업 지원에 도움이 되는 합리적인 숙소가 필요한 경우 [email protected]으로 이메일을 보내시거나 800-865-7580으로 전화주십시오. 이메일에, 귀하가 요청하는 특정한 숙소에 대한 설명과 귀하가 지원하는 직무와 채용 요청서 번호를 포함해주세요.