Descrição
About GM Energy
GM Energy is building an integrated ecosystem of electric-vehicle charging, vehicle-to-home, vehicle-to-grid, energy-storage, and energy-management products and services.
The Role
The Lead – Warranty owns the end-to-end warranty process for GM Energy products and services. This role evaluates and resolves warranty concerns consistently, efficiently, and accurately. The person connects customer cases, field-service information, product data, supplier performance, cost, and quality or safety signals. The role improves customer experience, product reliability, serviceability, and total cost of ownership while building structure in a growing business.
What You’ll Do
- Own warranty claims from intake through resolution, including returns material authorizations, repairs, replacements, returns, reimbursements, and goodwill decisions.
- Establish and apply decision rules for warranty, out-of-warranty, installation-related, customer-caused, and goodwill cases.
- Coordinate resolution with Customer Care, Technical Support, Installation, Quality, Engineering, Product Management, Supply Chain, Finance, Legal, suppliers, and service partners.
- Maintain traceability across customer cases, product serial numbers, installation records, failed components, suppliers, costs, and final dispositions.
- Prepare claim evidence and lead supplier reviews, recovery tracking, invoicing, and dispute resolution.
- Analyze warranty and field-service data to identify failure trends, safety concerns, repeat repairs, cost drivers, and recovery opportunities.
- Lead performance reviews and improve warranty controls, documentation, dashboards, customer communications, and standard work.
Your Skills & Abilities (Required Qualifications)
- Bachelor’s degree in engineering, business, quality, operations, supply chain, finance, or a related field; equivalent professional experience may be considered.
- Three or more years of experience in warranty, aftersales, service operations, quality, supplier management, claims administration, or a related discipline.
- Experience managing claims, returns material authorizations, repairs, replacements, service, or supplier-recovery processes.
- Ability to manage and analyze complex datasets using Excel-based tools, including macros, to improve reporting and process efficiency.
- Ability to lead cross-functional work, influence without direct authority, and hold partners accountable.
- Ability to work onsite in a hybrid schedule (three days per week) and visit local suppliers as business needs require (up to 10%)
What Can Give You a Competitive Advantage (Preferred Qualifications)
- Strong communication, organization, judgment, problem-solving, and decision-making skills.
- Strong sense of urgency, adaptability, learning agility, and ability to succeed in a rapidly changing environment.
- Experience in automotive, electric-vehicle charging, energy storage, residential electrical systems, distributed energy resources, or connected products.
- Experience in Quality, Reliability, and Durability activities or organizations, or with warranty analytics and reporting.
- Experience with warranty terms, installation or workmanship claims, supplier contracts, service-level agreements, recovery provisions, accruals, reserves, or claim-cost analysis.
- Experience with the Quality Data & Analytics Platform, warranty IPTV fan charting, Months in Service analysis, prognosis or sufficiency analysis, or supplier invoicing.
- Experience with Salesforce, OneCRM, warranty-management or returns material authorization systems, enterprise resource planning or logistics platforms, PRTS, Jira, Power BI, or AI-assisted analysis tools.
- Ability to manage multiple priorities, create structure in ambiguity, build strong relationships, and demonstrate commitment to safety, quality, integrity, and customer outcomes.
GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)
Esta função é classificada como híbrida. Isso significa que o candidato selecionado deverá trabalhar no escritório/fábrica da GM pelo menos 3 vezes por semana {ou outra frequência ditada por seu gerente}.
O candidato selecionado deverá viajar <25% para esta função.
Esta posição não é elegível para benefícios de relocação. Quaisquer custos de relocação serão de responsabilidade do candidato selecionado.
Informações sobre diversidade
A General Motors está comprometida em ser um local de trabalho que não só é livre de discriminação ilegal, como estimula verdadeiramente a inclusão e integração. Acreditamos enfaticamente que a diversidade na força de trabalho cria um ambiente no qual nossos colaboradores podem crescer e desenvolver melhores produtos para nossos clientes. Incentivamos os candidatos interessados a analisar as principais responsabilidades e qualificações de cada função e a se candidatar a qualquer cargo que corresponda a suas habilidades e capacidades. Os candidatos no processo de recrutamento podem, quando aplicável, ser solicitados a concluir com sucesso uma ou mais avaliações relacionadas à função e/ou uma seleção pré-emprego antes de iniciar o emprego. Para saber mais, acesse Como contratamos.
Declaração de Igualdade de Oportunidades de Emprego (EUA)
A General Motors tem orgulho de ser um empregador que oferece oportunidades iguais. Todos os candidatos qualificados serão considerados para o emprego, independentemente de raça, cor, religião, sexo, orientação sexual, identidade de gênero, origem nacional, deficiência ou status como veterano protegido.
Adaptações (EUA e Canadá)
A General Motors oferece oportunidades a todos os candidatos a emprego, incluindo pessoas com deficiências. Se você precisa de uma adaptação razoável para ajudá-lo na sua pesquisa de cargos ou solicitação de emprego, fale conosco pelo e-mail [email protected] ou pelo telefone 800-865-7580. No seu e-mail, inclua uma descrição da adaptação específica que você está solicitando assim como o nome do cargo e o número de requisição do cargo ao qual está se candidatando.