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Global Ops CoE - Fulfillment Center Business Services Senior Analyst

  • 위치
    • Taguig City, National Capital Region
  • 직무 유형 Full time
  • 게시됨
  • Job Requisition JR-202619490

설명

Sponsorship:  GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE.  DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE. 

Work Arrangement: This role is categorized as hybrid on NIGHT SHIFT 8pm to 5am PH time, with flexibility to adjust shifts when required. This means the successful candidate is expected to report to the office three times per week (or other frequency) as dictated by the business or when there are meaningful engagements such as trainings, townhalls and executive visit

The Role

The Fulfillment Center (FC) Business Services Senior Analyst supports the team in establishing GM’s fulfillment center network for scalable operations. The role involves implementing and validating business and system processes, as well as continuously evaluating redundant efforts to streamline operations.

The Senior Analyst manages all data-related activities, including reporting, data analysis, and ensuring the accuracy of incoming data. Prioritize activities across multiple competing interests and serve as the subject matter expert on GM policies, processes, and procedures.

What You'll Do

  • Validate Dealer and Customer facing systems, identify root cause and alert teams of required fixes.

  • Identify trends in data to drive systematic resolution.

  • Develop standardized desk processes and create program outcome reports of aggregated data in a statistically valid and user-friendly format for stakeholders.

  • Define processes or workflows to collect data required to meet organizational reporting requirements by working with program leadership.

  • Create and maintain system and process documentation.

  • Utilize your process improvement, system implementation, and project management skills to innovate, deliver solutions, and contribute to global initiatives that impact the results of the company

  • Fixing data problems will require the Analyst to have the storytelling skills to report data analysis findings to recommend/drive business decisions and prioritize information system needs, design and fix code errors

  • Identify and act upon opportunities to streamline and automate processes.

  • Data analysis and preparation of reports and dashboards to leadership using Analytics tools such as Excel, Power BI, KNIME, etc. to communicate trends, patterns, and predictive analytics 

Your Skills & Abilities (Required Qualifications)

  • Bachelor’s degree in Business, Operations, Supply Chain, Logistics, or related field

  • 5+ years of relevant work experience in data analysis, processing, operations, contract administration, dealer/partner operations or and project management

  • Strong proficiency in Microsoft Office (Word, Excel, PowerPoint), knowledge in Power BI dashboards, and experience managing data in enterprise and database systems

  • Exceptional attention to detail with the ability to prioritize and manage multiple tasks and deadlines

  • Demonstrated analytical, statistical, and problem-solving skills

  • Excellent verbal and written communication skills, with strong interpersonal skills for working across teams and levels

  • Proven ability to translate operational knowledge into clear, structured business and technical requirements

  • Ability to guide teams across multiple tasks and deliver results on aggressive timelines

  • Strong organizational skills with a track record of efficiently executing complex projects to high quality

  • Comfortable operating in a complex, evolving environment and bringing an innovative, continuous-improvement mindset

  • Self-motivated, able to grasp new concepts quickly and work with minimal supervision

What Will Give You A Competitive Edge (Preferred Qualifications)

  • Experience in DBX and Salesforce

  • Experience leading the design and deployment of data analytics and reporting solutions

  • Experience in the automotive or dealership environment

GM은 이 직무에 대해 이민 관련 스폰서십을 제공하지 않습니다. 현재 또는 미래에 GM 이민 스폰서십이 필요한 경우 이 직무에 지원하지 마십시오.

이 직무는 하이브리드 직무로 분류됩니다. 즉, 선발된 지원자는 특정 근무지로 주 3일 이상(또는 관리자가 지정한 다른 빈도로) 특정 근무지로 출근해야 합니다.

다양성 정보

General Motors는 법적으로 금지된 차별을 배제하는 것은 물론 포용성과 소속감을 진정으로 장려하는 직장이 되기 위해 노력하고 있습니다. 당사는 다양성이 보장되는 환경에서 직원들이 역량을 발휘하고 우리 고객을 위한 더 좋은 제품을 개발할 수 있다고 믿습니다. 따라서 입사에 관심 있는 사람이 있다면 포지션별 주요 업무와 자격을 확인하고 본인이 보유한 기술과 능력에 부합하는 모든 포지션에 적극적으로 지원하기를 장려합니다. 지원자는 채용 과정에서 역할 관련 평가(해당하는 경우) 및/또는 채용 전 스크리닝을 통과해야 합니다.  자세한 정보는 GM 채용 과정 안내를 참고하십시오.

공평한 취업 기회 선언 (미국)

General Motors는 공평한 기회를 제공하는 고용주임을 자부합니다.  자격을 만족하는 지원자는 인종과 피부색, 성별, 성적 지향, 성별 정체성, 국적, 장애, 재향 군인 보호법 적용 여부와 상관없이 채용 후보로서 심사를 받습니다. 

숙소 (미국 및 캐나다)

General Motors는 장애인을 포함한 모든 구직자들에게 취업 기회를 제공합니다. 구직이나 취업 지원에 도움이 되는 합리적인 숙소가 필요한 경우 [email protected]으로 이메일을 보내시거나 800-865-7580으로 전화주십시오. 이메일에, 귀하가 요청하는 특정한 숙소에 대한 설명과 귀하가 지원하는 직무와 채용 요청서 번호를 포함해주세요.