Descripción

Sponsorship:  GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE.  DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

Work Arrangement: This role is categorized as hybrid on NIGHT SHIFT 8pm to 5am PH time, with flexibility to adjust shifts when required. This means the successful candidate is expected to report to the office three times per week (or other frequency) as dictated by the business or when there are meaningful engagements such as trainings, townhalls and executive visit

The Role

The Fulfillment Center (FC) Business Services Senior Analyst supports the team in establishing GM’s fulfillment center network for scalable operations. The role involves implementing and validating business and system processes, as well as continuously evaluating redundant efforts to streamline operations.

The Senior Analyst manages all data-related activities, including reporting, data analysis, and ensuring the accuracy of incoming data. Prioritize activities across multiple competing interests and serve as the subject matter expert on GM policies, processes, and procedures.

What You'll Do

Validate Dealer and Customer facing systems, identify root cause and alert teams of required fixes.
Identify trends in data to drive systematic resolution.
Develop standardized desk processes and create program outcome reports of aggregated data in a statistically valid and user-friendly format for stakeholders.
Define processes or workflows to collect data required to meet organizational reporting requirements by working with program leadership.
Create and maintain system and process documentation.
Utilize your process improvement, system implementation, and project management skills to innovate, deliver solutions, and contribute to global initiatives that impact the results of the company
Fixing data problems will require the Analyst to have the storytelling skills to report data analysis findings to recommend/drive business decisions and prioritize information system needs, design and fix code errors
Identify and act upon opportunities to streamline and automate processes.
Data analysis and preparation of reports and dashboards to leadership using Analytics tools such as Excel, Power BI, KNIME, etc. to communicate trends, patterns, and predictive analytics

Your Skills & Abilities (Required Qualifications)

Bachelor’s degree in Business, Operations, Supply Chain, Logistics, or related field
5+ years of relevant work experience in data analysis, processing, operations, contract administration, dealer/partner operations or and project management
Strong proficiency in Microsoft Office (Word, Excel, PowerPoint), knowledge in Power BI dashboards, and experience managing data in enterprise and database systems
Exceptional attention to detail with the ability to prioritize and manage multiple tasks and deadlines
Demonstrated analytical, statistical, and problem-solving skills
Excellent verbal and written communication skills, with strong interpersonal skills for working across teams and levels
Proven ability to translate operational knowledge into clear, structured business and technical requirements
Ability to guide teams across multiple tasks and deliver results on aggressive timelines
Strong organizational skills with a track record of efficiently executing complex projects to high quality
Comfortable operating in a complex, evolving environment and bringing an innovative, continuous-improvement mindset
Self-motivated, able to grasp new concepts quickly and work with minimal supervision

What Will Give You A Competitive Edge (Preferred Qualifications)

Experience in DBX and Salesforce
Experience leading the design and deployment of data analytics and reporting solutions
Experience in the automotive or dealership environment

GM no proporciona patrocinio relacionado con la inmigración para este puesto. No aplique para este puesto si va a necesitar patrocinio de inmigración de GM ahora o en el futuro.

Este puesto se clasifica como híbrido. Esto significa que se espera que el candidato seleccionado se presente en una ubicación específica al menos 3 veces por semana {o con otra frecuencia indicada por su líder}.

Información sobre diversidad

General Motors se compromete a ser un lugar de trabajo en el cual no solo no haya discriminación indebida, sino que fomente con sinceridad la inclusión y el sentido de pertenencia. Creemos firmemente que la diversidad del personal crea un entorno en el cual nuestros empleados pueden prosperar y desarrollar mejores productos para nuestros clientes. Instamos a los candidatos interesados a que revisen las responsabilidades y aptitudes clave para cada puesto y se postulen para los puestos que coincidan con sus habilidades y capacidades. Es posible que, cuando corresponda, se les pida a los solicitantes que están en el proceso de contratación que completen satisfactoriamente una o más evaluaciones relacionadas con su función y/o una evaluación previa al empleo antes de comenzar a trabajar. Para obtener más información, visite Cómo contratamos.

Declaración de igualdad de oportunidades en el empleo (EE.UU.)

General Motors se enorgullece de ser un empleador que ofrece igualdad de oportunidades. Todos los solicitantes calificados serán tenidos en cuenta para el empleo sin distinción de raza, color, religión, sexo, orientación sexual, identidad de género, nacionalidad, discapacidad o condición de veterano protegido.

Adecuaciones (EE.UU. y Canadá)

General Motors ofrece oportunidades a todos los solicitantes de empleo, incluyendo las personas con discapacidades. Si necesita una adecuación razonable para ayudarle con su búsqueda o solicitud de empleo, envíenos un correo electrónico a [email protected] o llámenos al 800-865-7580. En su correo electrónico, incluya una descripción del puesto específico que está solicitando, así como el título del empleo y el número de solicitud del puesto que está solicitando.