설명
At General Motors, our product teams are redefining mobility. Through a human-centered design process, we create vehicles and experiences that are designed not just to be seen, but to be felt. We’re turning today’s impossible into tomorrow’s standard —from breakthrough hardware and battery systems to intuitive design, intelligent software, and next-generation safety and entertainment features.
Every day, our products move millions of people as we aim to make driving safer, smarter, and more connected, shaping the future of transportation on a global scale.
The Role:
General Motors Service Engineering is seeking an experienced people leader to lead a Mechanical Service Information Development team responsible for delivering accurate, timely, and usable service information throughout the vehicle lifecycle.
This role leads a team supporting current and future vehicle launches, warranty-reduction initiatives, and ongoing maintenance of service procedures throughout the vehicle lifecycle. The Team Leader combines people leadership, technical direction, operational execution, and strategic improvement to help technicians and customers receive accurate, accessible, and efficient service information when they need it.
The successful candidate will lead a team of technical professionals who manage service information across body, exterior, interior, and electrical commodities. The role also provides an opportunity to shape the transition to a new authoring system, advance artificial intelligence and automation opportunities, improve service information quality, and lead complex projects that move the business forward.
What You’ll Do (Responsibilities):
- Lead, coach, and develop a team of service information authors while setting priorities, balancing capacity, and supporting career growth.
- Oversee the creation, validation, and publication of mechanical service procedures, mechanical diagnosis, graphics, and related service content.
- Plan and deliver service information work for current production, future vehicle launches, and full vehicle-lifecycle updates.
- Provide technical direction and escalation support across assigned vehicle commodities (body, interior, exterior, electrical, collision), ensuring service content is accurate, complete, usable, and compliant with GM standards and applicable requirements.
- Lead the transition to a new service information authoring system, including testing, process definition, user readiness, data quality, and issue resolution.
- Support warranty-reduction and first time quality initiatives by using field data, technician feedback, repair information, and service labor opportunities to identify and improve service procedures.
- Lead special projects and evaluate AI, automation, analytics, and other digital capabilities that improve service information quality, efficiency, and productivity.
Your Skills & Abilities (Required Qualifications):
- Bachelor’s degree in engineering, automotive technical, or a related discipline.
- Demonstrated experience leading people, teams, or complex cross-functional projects, including setting priorities and delivering results through others.
- Experience managing multiple priorities in a fast-paced, ambiguous, and deadline-driven environment.
- Strong understanding of vehicle mechanical systems, service procedures, repair methods, and the relationship among vehicle systems, customer concerns, and repair outcomes.
- Strong project management, planning, problem-solving, analytical, and decision-making skills.
- Excellent written and verbal communication skills, with the ability to explain complex technical information clearly to technical and non-technical audiences, including leadership.
- Ability to build effective relationships and influence across engineering, aftersales, warranty, quality, and other partner organizations.
- Demonstrated commitment to customer focus, quality, accountability, collaboration, and continuous improvement.
What Will Give You A Competitive Edge (Preferred Qualifications):
- Master's Degree
- Black Belt DFSS Certification
- Proven success leading complex, cross-functional programs from concept to delivery.
- Demonstrated ability to drive process and system change
- Aftersales Engineering or Product Engineering experience
- 5+ years of experience in automotive engineering, aftersales, service engineering, technical content, vehicle launches, technical publications, or a related field.
- Ability to prioritize and deliver in a fast-paced, changing, deadline-driven environment.
- Strong knowledge of vehicle mechanical systems, service procedures, and repair methods.
- Strong knowledge of engineering and aftersales systems (engineering release systems, Team Center, visualization tools, math data, service information systems).
- Data analytics capability and innovation mindset.
Hybrid: This role is categorized as hybrid. This means the successful candidate is expected to report to the Global Technical Center in Warren, MI three times per week, at minimum.
GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)
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