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Team Leader - Mechanical Service Information Development

  • Emplacement
    • Clawson, Michigan
    • Warren, Michigan
  • Type d'emploi Full time
  • Posté
  • Job Requisition JR-202620164

Description

At General Motors, our product teams are redefining mobility. Through a human-centered design process, we create vehicles and experiences that are designed not just to be seen, but to be felt. We’re turning today’s impossible into tomorrow’s standard —from breakthrough hardware and battery systems to intuitive design, intelligent software, and next-generation safety and entertainment features.  


Every day, our products move millions of people as we aim to make driving safer, smarter, and more connected, shaping the future of transportation on a global scale.


The Role:

General Motors Service Engineering is seeking an experienced people leader to lead a Mechanical Service Information Development team responsible for delivering accurate, timely, and usable service information throughout the vehicle lifecycle.


This role leads a team supporting current and future vehicle launches, warranty-reduction initiatives, and ongoing maintenance of service procedures throughout the vehicle lifecycle. The Team Leader combines people leadership, technical direction, operational execution, and strategic improvement to help technicians and customers receive accurate, accessible, and efficient service information when they need it.


The successful candidate will lead a team of technical professionals who manage service information across body, exterior, interior, and electrical commodities. The role also provides an opportunity to shape the transition to a new authoring system, advance artificial intelligence and automation opportunities, improve service information quality, and lead complex projects that move the business forward.


What You’ll Do (Responsibilities):

  • Lead, coach, and develop a team of service information authors while setting priorities, balancing capacity, and supporting career growth.
  • Oversee the creation, validation, and publication of mechanical service procedures, mechanical diagnosis, graphics, and related service content.
  • Plan and deliver service information work for current production, future vehicle launches, and full vehicle-lifecycle updates.
  • Provide technical direction and escalation support across assigned vehicle commodities (body, interior, exterior, electrical, collision), ensuring service content is accurate, complete, usable, and compliant with GM standards and applicable requirements.
  • Lead the transition to a new service information authoring system, including testing, process definition, user readiness, data quality, and issue resolution.
  • Support warranty-reduction and first time quality initiatives by using field data, technician feedback, repair information, and service labor opportunities to identify and improve service procedures.
  • Lead special projects and evaluate AI, automation, analytics, and other digital capabilities that improve service information quality, efficiency, and productivity.

Your Skills & Abilities (Required Qualifications)​​:

  • Bachelor’s degree in engineering, automotive technical, or a related discipline.
  • Demonstrated experience leading people, teams, or complex cross-functional projects, including setting priorities and delivering results through others.
  • Experience managing multiple priorities in a fast-paced, ambiguous, and deadline-driven environment.
  • Strong understanding of vehicle mechanical systems, service procedures, repair methods, and the relationship among vehicle systems, customer concerns, and repair outcomes.
  • Strong project management, planning, problem-solving, analytical, and decision-making skills.
  • Excellent written and verbal communication skills, with the ability to explain complex technical information clearly to technical and non-technical audiences, including leadership.
  • Ability to build effective relationships and influence across engineering, aftersales, warranty, quality, and other partner organizations.
  • Demonstrated commitment to customer focus, quality, accountability, collaboration, and continuous improvement.

What Will Give You A Competitive Edge (Preferred Qualifications)​:

  • Master's Degree
  • Black Belt DFSS Certification
  • Proven success leading complex, cross-functional programs from concept to delivery.
  • Demonstrated ability to drive process and system change
  • Aftersales Engineering or Product Engineering experience
  • 5+ years of experience in automotive engineering, aftersales, service engineering, technical content, vehicle launches, technical publications, or a related field.
  • Ability to prioritize and deliver in a fast-paced, changing, deadline-driven environment.
  • Strong knowledge of vehicle mechanical systems, service procedures, and repair methods.
  • Strong knowledge of engineering and aftersales systems (engineering release systems, Team Center, visualization tools, math data, service information systems).
  • Data analytics capability and innovation mindset.

Hybrid: This role is categorized as hybrid. This means the successful candidate is expected to report to the Global Technical Center in Warren, MI three times per week, at minimum.

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)

Ce poste est hybride. Cela signifie que le candidat retenu doit se rendre sur un site donné au moins trois fois par semaine {ou à une autre fréquence imposée par son supérieur hiérarchique}.

Des avantages de relocalisation sont offerts aux candidats qui répondent aux critères de l'entreprise.

Renseignements sur la diversité

General Motors est résolue à être un lieu de travail qui est non seulement exempt de discrimination illégale, mais aussi un endroit qui favorise véritablement l'inclusion et l'appartenance. Nous sommes convaincus que la diversité de la main-d'œuvre permet de créer un environnement dans lequel nos employés peuvent s'épanouir et développer de meilleurs produits pour nos clients. Nous encourageons les candidats intéressés à consulter les principales responsabilités et compétences requises pour chaque rôle et à postuler à tout poste qui leur correspond. Dans le cadre du processus de recrutement, les candidats peuvent devoir, le cas échéant, réussir une évaluation liée au poste ou une présélection d'emploi avant d'être embauchés.  Pour en savoir plus, consultez notre processus de recrutement.

Déclaration concernant l'égalité d'accès à l'emploi (É.-U.)

General Motors est fière d'être un employeur souscrivant au principe de l'égalité d'accès à l'emploi.  Tous les candidats qualifiés seront pris en compte, sans égard à la race, à la couleur, à la religion, au sexe, à l'orientation sexuelle, à l'identité de genre, à l'origine ethnique, aux situations de handicap ou au statut protégé d'ancien combattant. 

Aménagements (É.-U. et Canada)

General Motors offre des occasions à tous les chercheurs d'emploi, y compris les personnes handicapées. Si vous avez besoin d'un accommodement raisonnable pour vous aider dans votre recherche d'emploi ou la soumission de votre candidature, envoyez-nous un courriel à l'adresse [email protected] ou appelez-nous au 800 865-7580. Veuillez inclure dans votre courriel une description spécifique du type d'accommodement demandé, ainsi que le titre d'emploi et le numéro de demande du poste auquel vous postulez.