[Skip To Content]

Fixed Operations Specialist

  • 위치
    • Remote
  • 직무 유형 Full time
  • 게시됨
  • Job Requisition JR-202620228

설명

Field Work Arrangement: This is a field-based position that requires up to 75% travel to dealerships within the assigned territory on a recurring basis. The selected candidate must currently reside within the Michigan or Ohio territory or be willing to relocate to Detroit, Southeast Michigan, or a surrounding area approved by leadership within 60 days of the start date.


The Role  

The Fixed Operations Specialist has the territorial responsibilities of empowering a cohesive and adaptable team of Zone and District Managers who integrate parts and service functions on a day-to-day basis. They may be involved in a variety of initiatives including training, coaching, as well as process integration, tools development, performance and analysis reports and business planning. 

What You'll Do (Responsibilities)  

  • Serve as a trusted advisor to Zone and District Parts and Service Managers, providing guidance and support to achieve business objectives. 
  • Drive revenue growth, key performance indicator (KPI) performance, and effective execution of Customer Care and Aftersales programs and initiatives. 
  • Identify, address, and resolve Zone and District business needs across areas such as inventory management, warranty, customer experience, retention, training, and electric vehicle compliance. 
  • Develop, implement, and document action plans to address performance gaps, business challenges, and emerging opportunities. 
  • Partner with regional and field teams to ensure execution aligns with business goals, performance metrics, and established action plans. 

Your Skills & Abilities (Required Qualifications)  

  • Bachelor's Degree or Equivalent Experience 
  • 5+ years of relevant experience, guiding and improving fixed operations 
  • Proficient automotive industry knowledge and business acumen including parts, service operations, warranty administration and customer experience 
  • Ability to travel >50% of the time domestically, cross multiple states within the region 
  • Must possess and maintain the ability to legally operate a motor vehicle in accordance with the licensing requirements of the states in which work is performed  

What Can Give You a Competitive Advantage (Preferred Qualifications)     

  • Experience leveraging dealer performance and financial reporting tools to drive business insights and operational improvements. 
  • Strong consultative and relationship management skills with the ability to influence internal and external stakeholders. 
  • Results-oriented professional with demonstrated success leading change and driving business outcomes. 
  • Excellent written, verbal, and presentation communication skills. 
  • Strong organizational, time management, and prioritization abilities. 
  • Effective problem-solving and decision-making skills in a fast-paced environment. 
  • Proven ability to think strategically, adapt quickly, and lead in remote or matrixed environments. 
  • Demonstrated innovation, creativity, and continuous improvement mindset. 
  • Self-starter with a high degree of initiative, adaptability, and accountability. 
  • Strong customer focus with the ability to navigate complex situations and resolve conflict effectively.  

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)

본 직무는 원격 근무로 분류되지만, 최종 합격자는 지정된 지역 내 특정 도시에 거주하거나 거주지로 이전할 의사가 있어야 합니다. 합격자는 채용 제안 시 제시된 기한 내에 지정된 도시로 이전하거나 이미 거주하고 있어야 합니다.

선발된 지원자는 이 직무를 위해 50% 이상의 잦은 출장을 다녀야 합니다.

이 직무는 리로케이션 혜택을 받을 수 없습니다. 모든 리로케이션 관련 비용은 최종선정 된 지원자가 부담해야 합니다.

다양성 정보

General Motors는 법적으로 금지된 차별을 배제하는 것은 물론 포용성과 소속감을 진정으로 장려하는 직장이 되기 위해 노력하고 있습니다. 당사는 다양성이 보장되는 환경에서 직원들이 역량을 발휘하고 우리 고객을 위한 더 좋은 제품을 개발할 수 있다고 믿습니다. 따라서 입사에 관심 있는 사람이 있다면 포지션별 주요 업무와 자격을 확인하고 본인이 보유한 기술과 능력에 부합하는 모든 포지션에 적극적으로 지원하기를 장려합니다. 지원자는 채용 과정에서 역할 관련 평가(해당하는 경우) 및/또는 채용 전 스크리닝을 통과해야 합니다.  자세한 정보는 GM 채용 과정 안내를 참고하십시오.

공평한 취업 기회 선언 (미국)

General Motors는 공평한 기회를 제공하는 고용주임을 자부합니다.  자격을 만족하는 지원자는 인종과 피부색, 성별, 성적 지향, 성별 정체성, 국적, 장애, 재향 군인 보호법 적용 여부와 상관없이 채용 후보로서 심사를 받습니다. 

숙소 (미국 및 캐나다)

General Motors는 장애인을 포함한 모든 구직자들에게 취업 기회를 제공합니다. 구직이나 취업 지원에 도움이 되는 합리적인 숙소가 필요한 경우 [email protected]으로 이메일을 보내시거나 800-865-7580으로 전화주십시오. 이메일에, 귀하가 요청하는 특정한 숙소에 대한 설명과 귀하가 지원하는 직무와 채용 요청서 번호를 포함해주세요.