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Manager, Product Research - Product Experience Clinics & KPIs

  • 위치
    • Warren, Michigan
  • 직무 유형 Full time
  • 게시됨
  • Job Requisition JR-202620289

설명

Hybrid. This role is categorized as hybrid. This means the successful candidate is expected to report to Warren, Michigan three times per week, at minimum or other frequency dictated by the business.

The Role

General Motors is seeking a Manager, Product Research - Product Experience Clinics & KPIs to lead a team of researchers and/or analysts within Global Customer Research (GCR) Product Research. This leader will bring the voice of the customer into GM’s vehicle software, digital experiences, features, and emerging technologies.

The Manager partners with Program Management and Software Product teams to understand and anticipate customer needs, vehicle-usage contexts, and experience opportunities in, on, and around the vehicle. The role supports the development of planned customer experiences—software-orchestrated coordination of vehicle features—that meet customer needs and exceed expectations, enabling meaningful innovation and industry-leading CX/UX.

This role is ideal for a customer-centered research leader who combines strong project execution and people leadership with the ability to turn complex customer learning into clear product direction. The successful candidate will serve as a trusted research partner to stakeholders, guide a portfolio of bespoke research, and develop a capable team that delivers rigorous, timely, and actionable insight.

What You’ll Do

Partner with product and program teams

  • Build trusted working relationships with Program Management and Software Product stakeholders; understand their priorities, decision timelines, and customer-learning needs.

  • Translate stakeholder priorities into research plans aligned to product-development milestones and the broader GCR research roadmap.

  • Lead framing conversations that clarify the business decision, target customer, learning objectives, scope, success measures, and intended use of findings.

  • Partner with stakeholders to develop dual-use stimuli that support internal decision-making and customer research, creating a clear connection between product intent and customer feedback.

  • Represent the customer perspective in cross-functional forums and provide a clear, evidence-based point of view.

Lead customer research that informs product decisions

  • Plan, design, and execute bespoke qualitative, quantitative, and mixed-method research that provides timely, actionable insight for Software Product and Program Management partners.

  • Lead foundational, benchmarking, and contextual research to inform product requirements, experience design, feature prioritization, usability evaluation, validation, and launch readiness.

  • Plan and execute pre-launch confirmatory and market-assurance experience studies; identify opportunities to improve user experiences before late-stage decisions are fixed.

  • Select appropriate approaches, including interviews, ethnography, usability testing, in-vehicle evaluation, journey research, concept and feature testing, surveys, and competitive benchmarking.

  • Translate learning into concise, decision-ready deliverables that clearly communicate customer needs, implications, opportunities, and recommended actions.

  • Ensure read-across analyses are completed when opportunities exist to synthesize learning across studies, customer themes, product areas, or technology domains.

Lead people, projects, and resources

  • Directly lead, coach, and develop researchers and/or analysts; set clear goals and expectations, provide timely feedback, and support professional growth.

  • Build a high-performance culture characterized by customer focus, intellectual curiosity, collaboration, accountability, constructive challenge, and continuous improvement.

  • Manage an assigned portfolio, including priorities, work plans, milestones, budget, supplier support, and stakeholder expectations.

  • Direct study materials, suppliers, logistics, fieldwork, analysis, reporting, and stakeholder follow-through to meet agreed scope, timing, quality, and budget expectations.

  • Provide clear status communication to leadership and stakeholders; surface material risks, scope changes, trade-offs, and resource needs early.

  • Manage research suppliers, budgets, schedules, tools, and facilities in accordance with GM processes and policies.

Your Skills & Abilities (Required Qualifications)

  • Bachelor’s degree.

  • 7+ years of relevant experience.

  • Working knowledge of vehicle or product-development processes and the role of customer research in product and program decision-making.

  • Experience leading primary research projects or serving as a primary stakeholder for primary research, from framing through application of findings.

  • Demonstrated people-leadership experience, including setting goals, coaching, and developing team members.

  • Demonstrated ability to manage multiple projects, priorities, schedules, and stakeholders in a complex, changing environment.

  • Excellent written and verbal communication skills, with the ability to create clear, concise, and actionable research deliverables.

  • Strong presentation, facilitation, and persuasion skills; able to communicate effectively with technical, business, program, and leadership audiences.

  • Proficiency using AI-enabled tools to improve the speed, quality, and effectiveness of research and day-to-day work.

  • High degree of creativity, resourcefulness, and sound critical thinking, with strong problem-solving, organizational, and stakeholder-management skills.

What Will Give You a Competitive Edge (Preferred Qualifications)

  • Software product development experience.

  • Post-graduate degree.

  • Direct market research experience across quantitative and qualitative methodologies.

  • Experience in automotive, mobility, connected services, consumer technology, digital products, or other complex hardware-software ecosystems.

  • Experience conducting UX research related to in-vehicle experiences, human-machine interfaces, connected services, or emerging vehicle technologies.

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)

이 직무는 하이브리드 직무로 분류됩니다. 즉, 선발된 지원자는 특정 근무지로 주 3일 이상(또는 관리자가 지정한 다른 빈도로) 특정 근무지로 출근해야 합니다.

선발된 지원자는 이 직무를 위해 25% 미만의 출장을 다녀야 합니다.

이 직무는 리로케이션 혜택을 받을 수 없습니다. 모든 리로케이션 관련 비용은 최종선정 된 지원자가 부담해야 합니다.

다양성 정보

General Motors는 법적으로 금지된 차별을 배제하는 것은 물론 포용성과 소속감을 진정으로 장려하는 직장이 되기 위해 노력하고 있습니다. 당사는 다양성이 보장되는 환경에서 직원들이 역량을 발휘하고 우리 고객을 위한 더 좋은 제품을 개발할 수 있다고 믿습니다. 따라서 입사에 관심 있는 사람이 있다면 포지션별 주요 업무와 자격을 확인하고 본인이 보유한 기술과 능력에 부합하는 모든 포지션에 적극적으로 지원하기를 장려합니다. 지원자는 채용 과정에서 역할 관련 평가(해당하는 경우) 및/또는 채용 전 스크리닝을 통과해야 합니다.  자세한 정보는 GM 채용 과정 안내를 참고하십시오.

공평한 취업 기회 선언 (미국)

General Motors는 공평한 기회를 제공하는 고용주임을 자부합니다.  자격을 만족하는 지원자는 인종과 피부색, 성별, 성적 지향, 성별 정체성, 국적, 장애, 재향 군인 보호법 적용 여부와 상관없이 채용 후보로서 심사를 받습니다. 

숙소 (미국 및 캐나다)

General Motors는 장애인을 포함한 모든 구직자들에게 취업 기회를 제공합니다. 구직이나 취업 지원에 도움이 되는 합리적인 숙소가 필요한 경우 [email protected]으로 이메일을 보내시거나 800-865-7580으로 전화주십시오. 이메일에, 귀하가 요청하는 특정한 숙소에 대한 설명과 귀하가 지원하는 직무와 채용 요청서 번호를 포함해주세요.