설명
The Role
Join GM’s Customer Literature team and play a meaningful role in delivering accurate, clear, and customer-focused information that reaches millions of vehicle owners worldwide. As a Technical Writer, you will author and manage owner’s manual content within GM’s content management system, collaborating cross-functionally with engineering, marketing, legal, and safety teams to review details before providing to the customer. You will exercise independent judgment in identifying and resolving content issues, proposing process improvements, and driving quality across the full content lifecycle. This role offers the opportunity to work on exciting global vehicle programs and contribute directly to GM’s mission of ensuring customers have the information they need, when they need it.
What You’ll Do
- Develop, author, and proofread customer literature (owner’s manual) content, managing the full authoring cycle within GM’s content management system
- Research technical product information and collaborate directly with engineering subject matter experts to ensure accuracy of vehicle-specific content
- Partner with safety, legal, and regulatory coordinator to identify and incorporate required text; coordinate with proofers/editors to ensure alignment with GM’s global writing style guidelines
- Perform on-vehicle and bench validations to verify content accuracy and review findings with engineering and the customer literature team
- Identify and correct non-routine problems in existing content, systems, and processes through independent judgment; propose and lead process improvement initiatives to reduce authoring effort and improve quality and consistency
- Assist in onboarding and training new team members; keep training documentation current as processes evolve
- Maintain business records and documentation per GM record retention policy, and complete all assigned work in accordance with established production schedules
Your Skills & Abilities (Required Qualifications)
- Bachelor’s degree in English, Communications, Technical Writing, or a related field or equivalent technical experience
- 2+ years of technical writing experience with a strong command of the English language and the ability to communicate complex subject matter clearly, both orally and in writing
- Demonstrated ability to work with general supervision, exercising independent judgment and decision-making to identify and propose solutions on significant content matters
- Strong organizational skills, attention to detail, and the ability to multi-task and manage multiple priorities without direct oversight
- Proven time management skills with the ability to deliver in a production-based environment with strict deadlines
- Comfort using AI-enabled tools to improve the efficiency, quality, and effectiveness of day-to-day work while maintaining strong human judgment
- Ability to learn and adapt to new technology platforms, including Google Workspace (Docs, Sheets, Slides, Drive), as well as content management and authoring tools
- Self-starter with strong interpersonal skills and the ability to work effectively in both virtual and in-person environments
- Demonstrated commitment to GM’s cultural behaviors with the ability to navigate a diverse global environment
What Will Give You A Competitive Edge (Preferred Qualifications)
- Automotive knowledge or experience authoring automotive-related customer literature
- XML or DITA authoring experience, including structured content modeling and content reuse
- Project management experience
- Experience with enterprise content management systems
- Familiarity with safety, legal, and regulatory requirements (e.g., FMVSS)
다양성 정보
General Motors는 법적으로 금지된 차별을 배제하는 것은 물론 포용성과 소속감을 진정으로 장려하는 직장이 되기 위해 노력하고 있습니다. 당사는 다양성이 보장되는 환경에서 직원들이 역량을 발휘하고 우리 고객을 위한 더 좋은 제품을 개발할 수 있다고 믿습니다. 따라서 입사에 관심 있는 사람이 있다면 포지션별 주요 업무와 자격을 확인하고 본인이 보유한 기술과 능력에 부합하는 모든 포지션에 적극적으로 지원하기를 장려합니다. 지원자는 채용 과정에서 역할 관련 평가(해당하는 경우) 및/또는 채용 전 스크리닝을 통과해야 합니다. 자세한 정보는 GM 채용 과정 안내를 참고하십시오.
공평한 취업 기회 선언 (미국)
General Motors는 공평한 기회를 제공하는 고용주임을 자부합니다. 자격을 만족하는 지원자는 인종과 피부색, 성별, 성적 지향, 성별 정체성, 국적, 장애, 재향 군인 보호법 적용 여부와 상관없이 채용 후보로서 심사를 받습니다.
숙소 (미국 및 캐나다)
General Motors는 장애인을 포함한 모든 구직자들에게 취업 기회를 제공합니다. 구직이나 취업 지원에 도움이 되는 합리적인 숙소가 필요한 경우 [email protected]으로 이메일을 보내시거나 800-865-7580으로 전화주십시오. 이메일에, 귀하가 요청하는 특정한 숙소에 대한 설명과 귀하가 지원하는 직무와 채용 요청서 번호를 포함해주세요.