설명

Hybrid: This role is categorized as hybrid. This means the successful candidate is expected to report to either Austin TX or Warren MI 3 days per week (T-W-Th) .

The Role

The IT Operations Engineer provides application operations support and application ownership for production-critical applications used at vehicle and propulsion manufacturing sites.

The role monitors system health, responds to incidents, performs troubleshooting, supports deployments and maintenance activities, and follows established procedures to help maintain application availability and reliable plant operations.

You will work with Linux, Windows, databases, cloud services, containers, monitoring tools, and AI-assisted operations capabilities. You will use enterprise generative AI assistants, knowledge-search tools, observability, and workflow automation tools to accelerate troubleshooting and improve support quality.

You will also design, configure, test, and maintain AI agents that can perform repeatable operational tasks such as information retrieval, alert summarization, ticket preparation, health-check analysis, documentation updates, and first-level triage under approved controls.

You will collaborate with senior support engineers, application development, infrastructure, and database teams, and manufacturing partners to resolve issues, complete operational tasks, maintain documentation, and escalate complex or recurring problems.

What You’ll Do

Monitor the health, availability, and performance of manufacturing Vehicle Assembly-related applications and supporting infrastructure.
Troubleshoot incidents across Linux, Windows, databases, and cloud-based applications in accordance with established service levels.
Drive AI adoption through Agentic AI solutions and intelligent automation.
Develop AI workflows that streamline repeatable operations-support activities while reducing manual effort and intervention.
Apply AI-assisted observability to analyze logs, identify root causes, accelerate resolution, and continuously improve operational performance.
Execute approved configuration changes, maintenance activities, deployments, patch releases, and recovery procedures.
Coordinate with application, infrastructure, development, deployment, and database teams during incident resolution.
Manage certificates, technical documentation, application ownership activities, and support processes.
Build strong relationships with business partners, technical teams, colleagues, and management.
Provide remote technical support to manufacturing sites.
Participate in a 24x7 on-call rotation after completing the required acclimation period.
Contribute to a collaborative, inclusive, and high-performing team culture.

Your Skills & Abilities (Required Qualifications)

Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or an equivalent combination of education and experience.
3+ years of experience in information technology, AI-enabled application support, and automation.
Experience with application deployments, change management, and incident management.
Experience supporting Linux and Windows operating systems across legacy and cloud environments, as well as databases such as Oracle, PostgreSQL, and SQL Server.
Strong troubleshooting, analytical, and problem-solving skills, with experience leveraging automation and emerging AI tools.
Proven ability to analyze logs, monitoring tools, dashboards, and utilities to troubleshoot technical issues and identify root causes.
Ability to design and configure AI agents, agentic workflows, scripts, and automations that safely streamline repeatable operations tasks, reduce manual effort, and advance AI adoption.
Strong attention to detail and commitment to data integrity, accuracy, and responsible use of technology.
Ability to support production-critical applications, identify automation opportunities, and participate in on-call rotations.
Ability to define success measures for automation, including time saved, cycle-time reduction, quality improvement, reduced rework, and improved operational consistency.
Ability to manage multiple priorities in a production environment.
Excellent written and verbal communication skills.

What Will Give You A Competitive Edge (Preferred Qualifications)

Experience supporting applications in a manufacturing or plant operations environment.
Experience with Site Reliability Engineering practices, application monitoring, or service-level objectives.
Experience with cloud platforms, PostgreSQL, SQL Server, or infrastructure automation.
Experience with observability, incident management, problem management, or root-cause analysis.
Experience using Glean or a similar enterprise AI and knowledge-search platform.
Ability to use generative AI to troubleshoot incidents, summarize technical issues, create runbooks, and improve application-support workflows.
Strong prompt-writing and AI-output validation skills.
Understanding of responsible AI use, access controls, data privacy, and protection of confidential information.
Experience with AI-assisted automation, scripting, APIs, monitoring, or observability tools.
Knowledge of manufacturing, plant operations, or production-critical systems.

Work Environment

This role supports production-critical applications used by GM manufacturing operations. The position may require support during critical production periods, non-traditional working hours, deployments, patch releases, maintenance windows, and on-call coverage. The role provides remote technical support to manufacturing sites and may require work from a designated GM facility or manufacturing location according to the approved work arrangement.

#LI-CK1

Gm does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need gm immigration sponsorship (e.g., h-1b, TN, STEM OPT, F1 etc.) Now or in the future.

다양성 정보

General Motors는 법적으로 금지된 차별을 배제하는 것은 물론 포용성과 소속감을 진정으로 장려하는 직장이 되기 위해 노력하고 있습니다. 당사는 다양성이 보장되는 환경에서 직원들이 역량을 발휘하고 우리 고객을 위한 더 좋은 제품을 개발할 수 있다고 믿습니다. 따라서 입사에 관심 있는 사람이 있다면 포지션별 주요 업무와 자격을 확인하고 본인이 보유한 기술과 능력에 부합하는 모든 포지션에 적극적으로 지원하기를 장려합니다. 지원자는 채용 과정에서 역할 관련 평가(해당하는 경우) 및/또는 채용 전 스크리닝을 통과해야 합니다. 자세한 정보는 GM 채용 과정 안내를 참고하십시오.

공평한 취업 기회 선언 (미국)

General Motors는 공평한 기회를 제공하는 고용주임을 자부합니다. 자격을 만족하는 지원자는 인종과 피부색, 성별, 성적 지향, 성별 정체성, 국적, 장애, 재향 군인 보호법 적용 여부와 상관없이 채용 후보로서 심사를 받습니다.

숙소 (미국 및 캐나다)

General Motors는 장애인을 포함한 모든 구직자들에게 취업 기회를 제공합니다. 구직이나 취업 지원에 도움이 되는 합리적인 숙소가 필요한 경우 [email protected]으로 이메일을 보내시거나 800-865-7580으로 전화주십시오. 이메일에, 귀하가 요청하는 특정한 숙소에 대한 설명과 귀하가 지원하는 직무와 채용 요청서 번호를 포함해주세요.