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IT Operations Engineer

  • Localização
    • Austin, Texas
    • Warren, Michigan
  • Tipo de trabalho Full time
  • Postou
  • Job Requisition JR-202624023

Descrição


Hybrid:  This role is categorized as hybrid. This means the successful candidate is expected to report to either Austin TX or Warren MI 3 days per week (T-W-Th) .


The Role 

The IT Operations Engineer provides application operations support and application ownership for production-critical applications used at vehicle and propulsion manufacturing sites.


The role monitors system health, responds to incidents, performs troubleshooting, supports deployments and maintenance activities, and follows established procedures to help maintain application availability and reliable plant operations.


You will work with Linux, Windows, databases, cloud services, containers, monitoring tools, and AI-assisted operations capabilities. You will use enterprise generative AI assistants, knowledge-search tools, observability, and workflow automation tools to accelerate troubleshooting and improve support quality.


You will also design, configure, test, and maintain AI agents that can perform repeatable operational tasks such as information retrieval, alert summarization, ticket preparation, health-check analysis, documentation updates, and first-level triage under approved controls.


You will collaborate with senior support engineers, application development, infrastructure, and database teams, and manufacturing partners to resolve issues, complete operational tasks, maintain documentation, and escalate complex or recurring problems.


What You’ll Do

  • Monitor the health, availability, and performance of manufacturing Vehicle Assembly-related applications and supporting infrastructure.
  • Troubleshoot incidents across Linux, Windows, databases, and cloud-based applications in accordance with established service levels.
  • Drive AI adoption through Agentic AI solutions and intelligent automation.
  • Develop AI workflows that streamline repeatable operations-support activities while reducing manual effort and intervention.
  • Apply AI-assisted observability to analyze logs, identify root causes, accelerate resolution, and continuously improve operational performance.
  • Execute approved configuration changes, maintenance activities, deployments, patch releases, and recovery procedures.
  • Coordinate with application, infrastructure, development, deployment, and database teams during incident resolution.
  • Manage certificates, technical documentation, application ownership activities, and support processes.
  • Build strong relationships with business partners, technical teams, colleagues, and management.
  • Provide remote technical support to manufacturing sites.
  • Participate in a 24x7 on-call rotation after completing the required acclimation period.
  • Contribute to a collaborative, inclusive, and high-performing team culture.

Your Skills & Abilities (Required Qualifications)

  • Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or an equivalent combination of education and experience.
  • 3+ years of experience in information technology, AI-enabled application support, and automation.
  • Experience with application deployments, change management, and incident management.
  • Experience supporting Linux and Windows operating systems across legacy and cloud environments, as well as databases such as Oracle, PostgreSQL, and SQL Server.
  • Strong troubleshooting, analytical, and problem-solving skills, with experience leveraging automation and emerging AI tools.
  • Proven ability to analyze logs, monitoring tools, dashboards, and utilities to troubleshoot technical issues and identify root causes.
  • Ability to design and configure AI agents, agentic workflows, scripts, and automations that safely streamline repeatable operations tasks, reduce manual effort, and advance AI adoption.
  • Strong attention to detail and commitment to data integrity, accuracy, and responsible use of technology.
  • Ability to support production-critical applications, identify automation opportunities, and participate in on-call rotations.
  • Ability to define success measures for automation, including time saved, cycle-time reduction, quality improvement, reduced rework, and improved operational consistency.
  • Ability to manage multiple priorities in a production environment.
  • Excellent written and verbal communication skills.

What Will Give You A Competitive Edge (Preferred Qualifications)

  • Experience supporting applications in a manufacturing or plant operations environment.
  • Experience with Site Reliability Engineering practices, application monitoring, or service-level objectives.
  • Experience with cloud platforms, PostgreSQL, SQL Server, or infrastructure automation.
  • Experience with observability, incident management, problem management, or root-cause analysis.
  • Experience using Glean or a similar enterprise AI and knowledge-search platform.
  • Ability to use generative AI to troubleshoot incidents, summarize technical issues, create runbooks, and improve application-support workflows.
  • Strong prompt-writing and AI-output validation skills.
  • Understanding of responsible AI use, access controls, data privacy, and protection of confidential information.
  • Experience with AI-assisted automation, scripting, APIs, monitoring, or observability tools.
  • Knowledge of manufacturing, plant operations, or production-critical systems.

Work Environment

This role supports production-critical applications used by GM manufacturing operations. The position may require support during critical production periods, non-traditional working hours, deployments, patch releases, maintenance windows, and on-call coverage. The role provides remote technical support to manufacturing sites and may require work from a designated GM facility or manufacturing location according to the approved work arrangement.


#LI-CK1


Gm does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need gm immigration sponsorship (e.g., h-1b, TN, STEM OPT, F1 etc.) Now or in the future.

Informações sobre diversidade

A General Motors está comprometida em ser um local de trabalho que não só é livre de discriminação ilegal, como estimula verdadeiramente a inclusão e integração. Acreditamos enfaticamente que a diversidade na força de trabalho cria um ambiente no qual nossos colaboradores podem crescer e desenvolver melhores produtos para nossos clientes. Incentivamos os candidatos interessados a analisar as principais responsabilidades e qualificações de cada função e a se candidatar a qualquer cargo que corresponda a suas habilidades e capacidades. Os candidatos no processo de recrutamento podem, quando aplicável, ser solicitados a concluir com sucesso uma ou mais avaliações relacionadas à função e/ou uma seleção pré-emprego antes de iniciar o emprego.  Para saber mais, acesse Como contratamos.

Declaração de Igualdade de Oportunidades de Emprego (EUA)

A General Motors tem orgulho de ser um empregador que oferece oportunidades iguais.  Todos os candidatos qualificados serão considerados para o emprego, independentemente de raça, cor, religião, sexo, orientação sexual, identidade de gênero, origem nacional, deficiência ou status como veterano protegido. 

Adaptações (EUA e Canadá)

A General Motors oferece oportunidades a todos os candidatos a emprego, incluindo pessoas com deficiências. Se você precisa de uma adaptação razoável para ajudá-lo na sua pesquisa de cargos ou solicitação de emprego, fale conosco pelo e-mail [email protected] ou pelo telefone 800-865-7580. No seu e-mail, inclua uma descrição da adaptação específica que você está solicitando assim como o nome do cargo e o número de requisição do cargo ao qual está se candidatando.