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Chevrolet District Manager Parts & Service

  • Localização
    • Remote
  • Tipo de trabalho Full time
  • Postou
  • Job Requisition JR-202609665

Descrição

Remote: This position does not require employee to be on-site full-time to perform most effectively. The employee’s role enables them to work off-site on a permanent basis. This position requires an employee to cover territory visits to dealerships in a reoccurring frequency.

This role supports dealerships across the Chesapeake, VA / Norfolk / Tidewater area . The selected candidate must reside within this territory or be willing to relocate to the Chesapeake, VA, Norfolk, or greater Tidewater area (within a 50-mile radius). Relocation assistance may be provided.

The Role

The District Manager Parts and Service (DMPS) is a strategic field leadership role responsible for driving aftersales performance across a defined region. This position partners closely with dealership leadership to execute GM’s Customer Care & Aftersales initiatives, improve customer satisfaction, and grow revenue. The DMPS leverages data-driven insights, operational expertise, and consultative influence to deliver measurable results in a dynamic and evolving automotive landscape.

What You'll Do (Responsibilities)

  • Demonstrate extreme ownership of district performance across Revenue, Customer Retention, and Customer Experience.

  • Act as a trusted advisor to dealer leadership, fostering strong partnerships and strategic alignment.

  • Drive revenue growth and achieve Key Performance Indicators (KPIs) through effective execution of all Customer Care & Aftersales (CCA) programs and initiatives.

  • Lead standardized dealer contact processes, focusing on dealer-specific priorities and GM performance objectives.

  • Analyze dealership marketing and merchandising strategies, offering actionable recommendations to increase service lane traffic.

  • Develop and execute annual Business Plans, leveraging data-driven strategic insights to address market challenges and operational headwinds.

  • Apply analytical thinking to assess dealership performance, identify trends, and implement targeted solutions and processes that improve operational efficiency and customer satisfaction.

  • Operate with a high degree of autonomy, managing priorities and making decisions that drive business outcomes.

  • Maintain a results-driven approach, consistently striving to exceed performance targets and deliver measurable improvements.

  • Resolve aftersales customer concerns, including but not limited to:

    • SPAC (Service Parts Assistance Center)

    • CAC (Customer Assistance Center)

    • TAC (Technical Assistance Center)

    • Goodwill, Warranty, and Policy Requests

  • Monitor and deliver on KPIs including:

    • Sales Reporting Tool (SRT) objectives

    • Net Promoter Score (NPS)

    • Customer Retention

    • Service Training Standards (STS)

    • EV Training & Compliance

Your Skills & Abilities (Required Qualifications)

  • Bachelor’s Degree or equivalent professional experience.

  • Minimum 3 to 5 years of experience leading and improving dealership Fixed Operations.

  • Strong automotive industry knowledge and business acumen, including service operations, warranty processes, and customer experience management.

  • Deep understanding of Dealership Service & Parts Operations, including:

    • Automotive Parts and Service Systems

    • Dealer Operating Reports & Fixed Ops Analysis Tools

    • Profit department structures and interdependencies

    • Consultative selling techniques

  • Proficiency in Microsoft Excel, including data analysis, reporting, and visualization tools.

  • Excellent oral and written communication skills, with the ability to inform and persuade effectively.

  • Leverage data analytics tools to extract actionable insights that drive revenue growth, optimize operational performance, and elevate the customer experience.

  • The ability to manage multiple tasks, adapt and thrive in a changing environment where there is a degree of ambiguity.

Core Competencies:

  • Builds and maintains strong internal and external relationships.

  • Drives results and leads change with confidence and clarity.

  • Communicates persuasively and informatively across all levels.

  • Operates autonomously with strong time management and prioritization.

  • Applies analytical thinking to solve complex problems and make data-informed decisions.

  • Demonstrates strategic business planning capabilities to align dealership goals with broader organizational objectives.

  • Maintains a results-driven mindset, consistently pursuing excellence and accountability.

  • Demonstrates strong problem-solving skills by identifying root causes, developing actionable solutions, and implementing improvements that enhance dealership performance and customer satisfaction.

  • Demonstrates innovation, creativity, and adaptability.

  • Takes initiative and thrives in dynamic environments.

  • Maintains a strong customer focus and resolves conflicts effectively.

Territory & Travel:  This role supports dealerships across the Tidewater, VA district or region and requires up to 50% travel. Candidates should be comfortable with frequent regional travel to engage with dealer partners, conduct performance reviews, and support aftersales initiatives on-site.

Reporting Structure:  The District Manager Parts and Service reports directly to the Zone Manager Parts and Service. This position plays a key role in executing strategy with dealership operations.

Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The compensation may not be representative for positions located outside of New York, Colorado, California, or Washington. 

  • The expected base compensation for this role is ($105,600.00 - $140,700.00) USD Annually. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.

  • Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.

  • Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more

#LI-AP1

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)

O candidato selecionado deverá viajar pelo menos 50% ou mais com frequência.

Esta posição pode ser elegível para benefícios de relocação.

Informações sobre diversidade

A General Motors está comprometida em ser um local de trabalho que não só é livre de discriminação ilegal, como estimula verdadeiramente a inclusão e integração. Acreditamos enfaticamente que a diversidade na força de trabalho cria um ambiente no qual nossos colaboradores podem crescer e desenvolver melhores produtos para nossos clientes. Incentivamos os candidatos interessados a analisar as principais responsabilidades e qualificações de cada função e a se candidatar a qualquer cargo que corresponda a suas habilidades e capacidades. Os candidatos no processo de recrutamento podem, quando aplicável, ser solicitados a concluir com sucesso uma ou mais avaliações relacionadas à função e/ou uma seleção pré-emprego antes de iniciar o emprego.  Para saber mais, acesse Como contratamos.

Declaração de Igualdade de Oportunidades de Emprego (EUA)

A General Motors tem orgulho de ser um empregador que oferece oportunidades iguais.  Todos os candidatos qualificados serão considerados para o emprego, independentemente de raça, cor, religião, sexo, orientação sexual, identidade de gênero, origem nacional, deficiência ou status como veterano protegido. 

Adaptações (EUA e Canadá)

A General Motors oferece oportunidades a todos os candidatos a emprego, incluindo pessoas com deficiências. Se você precisa de uma adaptação razoável para ajudá-lo na sua pesquisa de cargos ou solicitação de emprego, fale conosco pelo e-mail [email protected] ou pelo telefone 800-865-7580. No seu e-mail, inclua uma descrição da adaptação específica que você está solicitando assim como o nome do cargo e o número de requisição do cargo ao qual está se candidatando.