Zone Manager - DRP Implementation

Zone Manager – DRP Implementation (North Central Region and Northeast Region)  

The  Zone Manager – DRP Implementation  primary responsibility is to coach and train the DRP Implementation Managers on GM’s Digital Retail Platform strategy, process and platform while also directly supervising the teams located in North Central and Northeast regions. 

Key Responsibilities: 

Reporting to the Director – DRP Implementation, the Zone Manager – DRP Implementation is responsible for the following tasks: 

• Develop team capability in GM’s Digital Retail Platform strategy, process, and platform. 

• Coach and train DRP Implementation Managers to strengthen platform knowledge, improve implementation efficiency, and drive adoption of best practices. 

• Lead day-to-day team management, including direct supervision of DRP Implementation Managers across multiple SSM regions. 

• Establish, monitor, and improve team KPIs to measure DRP implementation success and overall team performance. 

• Provide insights into the team on DRP utilization and dealer activities. 

• Build consistency across regions by standardizing implementation processes, playbooks, and performance expectations. 

• Provide feedback and insights into DRP Directors, Divisional Leadership and GM Sr. Leaders on DRP Implementation. 

• Assist in the management of various external partners who contribute to the ongoing construction and support of the DRP and DRP Implementation. 

• Inform dealers and divisional field personnel of DRP Implementation progress and key areas such as training. 

• Facilitating Field and Regional Office employee DRP immersions and updates 

• Sharing Best Practices 

• Participate in periodic market and dealership visits with divisional Field Teams to create engagement in Digital Retailing and DRP. 

Leadership Behaviors: 

• Driven sales, service, and marketing professional that excels in a fast-paced, dynamic environment 

• Proven track record of “driving” positive change in sales, service, marketing and CX fields. 

• Builds and maintains strong relationships including senior leaders 

• Ability to absorb information and translate information for the team to understand and act upon. 

• Strong problem-solving and communication skills 

• Proficient and proactive communicator along with strong time management and ability to prioritize. 

• Highly analytical with strong attention to detail 

• Comfortable working with data, analytics and developing executive reporting 

• Strong presentation skills – ability to create and deliver effective business briefings 

• Change Management skills - aligning stakeholders, reinforcing accountability, and helping the team adapt effectively to evolving business needs and implementation priorities. 

Qualifications: 

• Academic (Degree – Bachelors) Required 

• 5+ years of sales & service experience (multi-discipline, field, corporate) 

• Experience managing cross channel programs 

• Experience interfacing with automotive dealers 

• Customer Experience focused initiatives 

• Reporting, data and analytics 

• Thorough knowledge in the operation and implementation of Digital Retailing Tools (required) (DRP, Roadster, Gubagoo…etc.) 

• Knowledgeable of / experience working in the Retail Innovation space 

• Project management experience (preference) 

• Training in education field (required) 

• Some travel required 

#LI-HM1 

Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position, as well as geography of the selected candidate.  

The salary range for this role is $149,500 - $199,800. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.  

Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.  

Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.