Privacy and AI Operations Manager

Core Responsibilities  

1. Lead Enterprise Privacy & AI Governance Operations  

• Drive the day-to-day operational management of GM’s Privacy and AI governance programs, establishing sustainable processes, operating rhythms, and oversight mechanisms  

• Coordinate privacy governance forums (e.g., Privacy Champions Program and International Privacy CoE), ensuring clear agendas, crisp materials, decision tracking, and follow-through on action items 

• Support risk assessment development and other regulatory readiness activities 

• Monitor program effectiveness and identify opportunities to strengthen governance maturity 

• Ensure governance processes remain aligned to regulatory obligations, industry best practices, and evolving business needs 

• Support implementation and operationalization of new privacy and AI governance frameworks, controls, and initiatives 

2. Lead Privacy & AI Training, Awareness & Education Programs  

• Own the strategic development and execution of GM’s Privacy and AI training and awareness programs. 

• Develop annual training plans aligned to organizational needs and emerging risks. 

• Create role-based education programs tailored to varying audiences across the organization. 

• Design and deliver awareness campaigns that promote responsible data use and trustworthy AI practices. 

• Develop executive briefings, learning materials, awareness assets, guidance documents, and communications. 

• Measure training effectiveness and continuously improve educational offerings. 

• Partner with HR, Communications, Learning & Development, and functional stakeholders to expand program reach and impact. 

3. Own Enterprise Privacy Health Metrics & Executive Reporting  

• Develop and maintain a unified Privacy & AI program measurement framework. 

• Consolidate key health indicators into a executive ready dashboards and reports. 

• Develop reporting methodologies, establishing KPI definitions, performance thresholds, reporting cadences, and governance metrics. 

• Analyze trends, risks, gaps, and opportunities and provide actionable insights and recommendations to senior leadership. 

4. Drive Privacy Program Documentation & Content Management  

• Lead creation, maintenance, and publication of all Privacy Operations program materials. 

• Establish governance and ownership processes for enterprise privacy content. 

• Ensure documentation remains current, accurate, and aligned with regulatory and business requirements. 

• Partner with Legal and Communications teams to support publication and communication of updates. 

5. Support Responsible AI Governance Operations  

• Partner with AI Governance to operationalize the evolving governance framework, and document and systematize each process as it stabilizes. This is a build-phase operations role, not the maintenance of a finished machine. 

• Coordinate the AI Impact Assessment workflow end-to-end operationally and help formalize and document the workflow as its design matures. 

• Help to administer the new AI governance platform, leading workflow configuration and user/reviewer role management. 

• Own program metrics and reporting: build and maintain risk dashboards and recurring status reporting to the AI Governance team, AI Working Group, the Privacy & AI Council, and leadership. 

6. Drive Operational Excellence & Continuous Improvement  

• Identify opportunities to simplify, automate, streamline, and scale privacy and governance operations using AI and other emerging technologies 

• Lead strategic operational initiatives that improve efficiency, transparency, and program maturity. 

• Develop future-state processes and operating models that reduce manual effort and strengthen governance outcomes. 

• Partner with technology teams to improve reporting tools, workflows, automation, and user experiences. 

Required Qualifications:

• Bachelor's degree 

• 7+ years of experience in Privacy, Risk Management, Data Governance, Operations, Program Management, or related fields 

• Experience leading enterprise-wide programs with cross-functional stakeholders 

• Strong executive communication and presentation skills 

• Experience developing metrics, dashboards, reporting frameworks, and governance processes 

• Ability to translate complex regulatory or technical concepts into actionable business guidance 

• Strong project management, organizational, and stakeholder management skills 

Preferred   Qualifications:

• Privacy or AI certifications (CIPP, CIPM, CIPT, AIGP or equivalent). 

• Previous people management experience preferred.

• Experience supporting AI governance, digital trust, responsible AI, or emerging technology programs. 

• Experience with privacy and consent management platforms (TrustArc or similar). 

• Experience with Power BI, reporting platforms, or data visualization tools. 

• Experience working in highly regulated or global environments. 

• Familiarity with privacy regulations including U.S. state privacy laws, GDPR, LGPD, PIPEDA, the EU AI Act, and other global privacy and AI governance frameworks. 

Compensation:

The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws.

The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position, as well as geography of the selected candidate.

• The salary range for this role is $112,000-$175,000 . The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.
• Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.
• Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more

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