Assistant Manager, Customer Satisfaction Insights

Descrição

Work Arrangement  

This role is categorized as hybrid. The successful candidate is expected to report to GM Warren Technical Center (WTC) three times per week, or as dictated by business needs.

The Role

The Assistant Manager, Customer Satisfaction Insights (CSI) is a senior individual contributor within GM Sales Support team responsible for transforming customer feedback, CSI survey results, and operational performance data into actionable business insights. This role helps improve customer experience across the GM dealer network by identifying trends, surfacing opportunities, and translating data into recommendations that support leadership decision-making, dealer performance improvement, and stronger Net Promoter Score (NPS) outcomes.

This position serves as an analytics-focused partner to Sales Support leadership, field teams, brand team partners, and external vendors. The ideal candidate combines strong analytical capability, polished communication, and a customer-first mindset with the ability to operate effectively in a fast-paced, cross-functional environment.

What You’ll Do

• Analyze CSI survey data, NPS results, customer feedback, and related operational metrics to identify trends, root causes, pain points, and opportunities for improvement.

• Develop executive-ready reports, scorecards, dashboards, and PowerPoint presentations that translate complex findings into clear, practical recommendations.

• Synthesize data into business stories that support decision-making by Sales Support leadership, regional teams, and field partners.

• Partner with Global CSI leadership, regional teams, brand teams, sales and service teams, GMIT, and vendors to refine survey methodologies, reporting approaches, dashboards, and related tools.

• Serve as a business contact for analytics and reporting topics, helping ensure deliverables are accurate, timely, and aligned with program objectives.

• Support ad hoc analyses and insight generation for leadership, field teams, and other stakeholders.

• Work across multiple teams and priorities, driving progress and follow-through without direct authority over resources.

Your Skills & Abilities (Required Qualifications)    

• Bachelor’s degree in Business, Analytics, Marketing, Communications, or a related field.

• Minimum 3-5 years of experience in automotive sales, marketing, or a related field

• High level of proficiency in data analytics, including the ability to analyze complex survey and operational datasets and convert findings into clear, actionable recommendations.

• High level of proficiency in PowerPoint, including the ability to create polished, executive-ready scorecards, reports, and presentations.

• Strong written and verbal communication skills, with confidence presenting insights to leadership and cross-functional stakeholders.

• Demonstrated ability to work through ambiguity, manage multiple concurrent projects, and influence outcomes across functions.

• Strong judgment, initiative, and a solution-oriented mindset.

What Can Give You a Competitive Advantage (Preferred Qualifications) 

• Automotive industry knowledge, including experience with dealer-facing, field-facing, customer satisfaction, sales, or service operations.

• Familiarity with Qualtrics analytical tools or similar voice-of-customer and text analytics platforms.

• Experience with CSI or voice-of-customer platforms, dashboards, and NPS programs.

• Working knowledge of data visualization, reporting, or BI tools used for deeper analysis.

• Experience partnering with external vendors and cross-functional internal stakeholders.

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)

Esta função é classificada como híbrida. Isso significa que o candidato selecionado deverá trabalhar no escritório/fábrica da GM pelo menos 3 vezes por semana {ou outra frequência ditada por seu gerente}.

Esta posição não é elegível para benefícios de relocação. Quaisquer custos de relocação serão de responsabilidade do candidato selecionado.

Informações sobre diversidade

A General Motors está comprometida em ser um local de trabalho que não só é livre de discriminação ilegal, como estimula verdadeiramente a inclusão e integração. Acreditamos enfaticamente que a diversidade na força de trabalho cria um ambiente no qual nossos colaboradores podem crescer e desenvolver melhores produtos para nossos clientes. Incentivamos os candidatos interessados a analisar as principais responsabilidades e qualificações de cada função e a se candidatar a qualquer cargo que corresponda a suas habilidades e capacidades. Os candidatos no processo de recrutamento podem, quando aplicável, ser solicitados a concluir com sucesso uma ou mais avaliações relacionadas à função e/ou uma seleção pré-emprego antes de iniciar o emprego.  Para saber mais, acesse Como contratamos.

Declaração de Igualdade de Oportunidades de Emprego (EUA)

A General Motors tem orgulho de ser um empregador que oferece oportunidades iguais.  Todos os candidatos qualificados serão considerados para o emprego, independentemente de raça, cor, religião, sexo, orientação sexual, identidade de gênero, origem nacional, deficiência ou status como veterano protegido. 

Adaptações (EUA e Canadá)

A General Motors oferece oportunidades a todos os candidatos a emprego, incluindo pessoas com deficiências. Se você precisa de uma adaptação razoável para ajudá-lo na sua pesquisa de cargos ou solicitação de emprego, fale conosco pelo e-mail [email protected] ou pelo telefone 800-865-7580. No seu e-mail, inclua uma descrição da adaptação específica que você está solicitando assim como o nome do cargo e o número de requisição do cargo ao qual está se candidatando.