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Tele Sales Manager

  • Localização
    • Giza
  • Tipo de trabalho Full time
  • Postou
  • Job Requisition JR-202619246

Descrição

Work Arrangement: This role is categorized as onsite. this means the successful candidate to report to the GM office full time.


The Role:

The Tele Sales Manager is responsible for leading a team of Tele Sales Advisors to deliver sales, revenue, and customer experience targets for OnStar in the Middle East contact center. This role combines people leadership and performance management with a “player–coach” component, where the manager also handles a limited volume of sales calls to stay close to customers, coach from live examples, and support peak periods.


What You'll Do:

Team Leadership and Performance Management

  • Lead, coach, and develop a team of Tele Sales Advisors selling OnStar and GM services (e.g., safety and security, data plans, value-added services).
  • Own team sales and revenue performance, including conversion rate, average revenue per unit (ARPU), and attach rate.
  • Set clear individual and team targets; monitor daily and weekly performance and implement corrective actions as needed.
  • Conduct regular 1:1s, huddles, and performance reviews focused on skills, results, and behaviors.
  • Ensure compliance with GM/OnStar policies, quality standards, and regulatory/PCI requirements across all team interactions.

Player–Coach Sales Contribution

  • Handle a limited but regular volume of inbound and outbound sales calls to:
    • Model best-practice call handling and consultative selling.
    • Support the team during peak periods or critical campaigns.
    • Stay close to customer sentiment, objections, and emerging needs.
  • Use own live calls and recordings in side-by-sides, coaching, and calibration sessions.

Sales Excellence, Coaching, and Quality

  • Analyze individual and team sales funnels (contacts, opportunities, conversions, cancellations) and use insights to drive coaching and action plans.
  • Conduct regular call monitoring, quality assessments, and side-by-side sessions; provide timely feedback and targeted coaching.
  • Partner with Training/QA to close skill gaps in areas such as discovery, value articulation, objection handling, and closing techniques.
  • Reinforce consistent use of approved scripts, call flows, and value propositions while encouraging authentic, customer-centric conversations.

Operations, Planning, and Stakeholder Management

  • Manage daily staffing, schedules, adherence, and real-time adjustments to meet service level and sales targets.
  • Coordinate with Workforce Management, Operations, and other stakeholders to support campaigns, product launches, and special initiatives.
  • Provide feedback to Product, Marketing, and Care teams on offers, campaigns, and customer insights from the front line.
  • Prepare and present regular reports and summaries on team performance, risks, and improvement actions.
  • Ensure they are in-sync with the overall Sales & Marketing strategy and work closely and proactively in design and development as well as ongoing feedback of campaigns & customer sentiment.

Process, Compliance, and Customer Experience

  • Ensure accurate and timely documentation of all customer interactions and sales outcomes in CRM/OneCRM and contact center systems.
  • Drive adherence to data privacy, PCI, and other regulatory requirements in every interaction and process.
  • Balance sales objectives with customer experience, ensuring interactions feel like professional advice that leads to an appropriate sale.
  • Identify process bottlenecks and improvement opportunities; propose and help implement changes to increase efficiency and effectiveness.

Your Skills & Abilities (Required Qualification)
Educational and Experience Background:


  • Bachelor’s degree or equivalent professional experience in sales, business, or a related field.
  • 7 ~ 10 years of experience in telesales/contact center sales, with at least 2 years in a tele sales manager or supervisor, role.
  • Proven track record of achieving or exceeding sales and revenue targets in a B2C environment.
  • Experience leading, coaching, and developing sales advisors in a contact center setting.
  • Strong communication, influencing, and negotiation skills in English and Arabic.
  • Comfortable working with KPIs, dashboards, and sales funnel analytics; able to translate data into clear actions.
  • Proficiency with contact center technologies and CRM platforms (e.g., OneCRM or equivalent).
  • Demonstrated ability to work in a fast-paced, target-driven environment while maintaining high quality and compliance standards.
  • Experience in automotive, telecom, financial services, or subscription-based businesses.
  • Experience leading teams focused on value-added services, digital/connected services, or service contracts.
  • Exposure to OnStar or similar connected vehicle offerings is an advantage.
  • Experience in the Middle East market, with understanding of cultural nuances and customer expectations.

Competencies:


  • People Leadership and Coaching
  • Sales Strategy Execution and Pipeline Management
  • Customer Focus and Service Orientation
  • Analytical and Data-Driven Decision Making
  • Communication and Influencing
  • Resilience and Change Agility
  • Planning, Prioritization, and Time Management
  • Compliance and Quality Mindset



Informações sobre diversidade

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Declaração de Igualdade de Oportunidades de Emprego (EUA)

A General Motors tem orgulho de ser um empregador que oferece oportunidades iguais.  Todos os candidatos qualificados serão considerados para o emprego, independentemente de raça, cor, religião, sexo, orientação sexual, identidade de gênero, origem nacional, deficiência ou status como veterano protegido. 

Adaptações (EUA e Canadá)

A General Motors oferece oportunidades a todos os candidatos a emprego, incluindo pessoas com deficiências. Se você precisa de uma adaptação razoável para ajudá-lo na sua pesquisa de cargos ou solicitação de emprego, fale conosco pelo e-mail [email protected] ou pelo telefone 800-865-7580. No seu e-mail, inclua uma descrição da adaptação específica que você está solicitando assim como o nome do cargo e o número de requisição do cargo ao qual está se candidatando.