描述
Hybrid: This position requires to work 3 days on site 2 days at home remote on a full-time basis.
Roles and Responsibilities
- Be the customer advocate and bring their voice to the global, regional or local programs forums to achieve continuous improvement of product quality
- Document, define and effectively escalate product quality problems through the use of analytical tools for problem solving
- Meet or exceed the key quality metrics of the product (IPTVs, CPVs, Initial Quality Surveys (Compass, QFS), among others.
- Support Service Engineering and other functional teams during the investigation and resolution of field cases (high incidence, high criticality).
- Comply with the proper plans to meet the quality objectives established for the applicable platforms
- To be the leader of the Current Product Improvement teams and/or Quality Liaison Meetings (CPITs and QLMs) of the platforms assigned to scale the problems identified in the Mexican and/or export markets
- Identify, describe and communicate clearly the warranty problems, assist in locating samples of suspicious parts and achieve clear definition of field problems for prompt resolution
- Active contributor with local assembly plants giving continuous support for effective resolution of manufacturing problems
Knowledge:
- Proficient in statistics and analysis of technical information of automotive systems
- Proficient in Quality, Reliability and Durability tools: D / PFMEA, Red X, 7 Diamonds, 5 Phases / 8D, Lean SS, DFSS, DRBTR
- Experience and knowledge of the Global Manufacturing System (GMS) and Quality Systems (ISO-BIQ)
- Management of E2, PRTS, GART Tracker, GART and related systems
Skills:
- Effective bilingual communication (oral and written), capable of holding telephone conversations in English with personnel from different countries besides USA and Canada.
- High level of interpersonal skills and effective interaction with functional technical teams. Be able to create effective alliances even with people who are not from technical teams
- Understanding and proper managing of diversity and ambiguity
- Positive attitude to meet challenges and support the group as much as required (willing to give the "extra mile" when required)
Experience / Education:
- Mechanical Engineering • Mechatronics • Electrical / Electronics • Industrial or Systems
- Experience in assembly plant, product engineering, after sales
- Fluent English, Bilingual 80% minimum (oral and written)
- Certification as Network X Apprentice and / or Journeyman preferred
- Certification as Lean SS or DFSS, Green or Black belt preferred
GM does not provide immigration-related sponsorship for this role, do not apply for this role if you will need GM immigration sponsorship now or in the future.
In case you need any reasonable adjustment to continue with your process, let your recruiter know.
Remember to attach your CV when applying to this vacancy.
Diversity and inclusion are our strengths. We respect and value what each individual contribution to our team, including their origin, education, sex, race, ethnic group, sexual orientation, gender expression and / or identity, religious context, age, generation, and disability. We believe that our ability to meet the needs and expectations of an increasingly diverse and global customer base is closely linked to the diversity and inclusion that we experience within General Motors.
Renseignements sur la diversité
General Motors est résolue à être un lieu de travail qui est non seulement exempt de discrimination illégale, mais aussi un endroit qui favorise véritablement l'inclusion et l'appartenance. Nous sommes convaincus que la diversité de la main-d'œuvre permet de créer un environnement dans lequel nos employés peuvent s'épanouir et développer de meilleurs produits pour nos clients. Nous encourageons les candidats intéressés à consulter les principales responsabilités et compétences requises pour chaque rôle et à postuler à tout poste qui leur correspond. Dans le cadre du processus de recrutement, les candidats peuvent devoir, le cas échéant, réussir une évaluation liée au poste ou une présélection d'emploi avant d'être embauchés. Pour en savoir plus, consultez notre processus de recrutement.
Déclaration concernant l'égalité d'accès à l'emploi (É.-U.)
General Motors est fière d'être un employeur souscrivant au principe de l'égalité d'accès à l'emploi. Tous les candidats qualifiés seront pris en compte, sans égard à la race, à la couleur, à la religion, au sexe, à l'orientation sexuelle, à l'identité de genre, à l'origine ethnique, aux situations de handicap ou au statut protégé d'ancien combattant.
Aménagements (É.-U. et Canada)
General Motors offre des occasions à tous les chercheurs d'emploi, y compris les personnes handicapées. Si vous avez besoin d'un accommodement raisonnable pour vous aider dans votre recherche d'emploi ou la soumission de votre candidature, envoyez-nous un courriel à l'adresse [email protected] ou appelez-nous au 800 865-7580. Veuillez inclure dans votre courriel une description spécifique du type d'accommodement demandé, ainsi que le titre d'emploi et le numéro de demande du poste auquel vous postulez.