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Fraud and Loss Prevention Analyst

  • [Location]
    • Taguig City, National Capital Region (Manila)
  • 职位类型 Full time
  • 发表
  • Job Requisition JR-202611218

描述

Sponsorship:  GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE.  DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

Work Arrangement: This position is categorized as hybrid on nightshift . This means the successful candidate is expected to report to the office three times per week (or other frequency) as dictated by the business.

The Role

GBS Fraud and Loss Prevention Team is responsible for assessing and mitigating potential revenue leakage and fraudulent activities encompassing OnStar services and Global Connected Customer (GCC) organization. The team oversees multiple OnStar enabled locations globally, including 3rd party provider call center sites. The role requires motivated, engaged, organized and a self-starter type of individual with strong analytic, technical and leadership skills. The candidate must demonstrate the ability to exercise a standard level of independent judgment, decision-making, accuracy, creativity and initiative.

What You’ll Do

  • Process assigned daily transactions within agreed service levels, meeting productivity and quality targets.

  • Monitor accounts and transactions to identify suspicious activity, potential losses, and fraudulent behavior by advisors, members, or dealerships.

  • Investigate and resolve billing issues, charge disputes, and payment-related escalations; validate refunds/adjustments and prevent revenue leakage.

  • Execute fraud investigations: develop investigation plans, gather and analyze evidence and data, perform research, and present findings and recommendations to management.

  • Maintain and follow standard operating procedures; ensure strict confidentiality of all customer information.

  • Prepare reports and KPI packages, analyze trends, and set/track aggressive but achievable performance targets.

  • Identify and communicate new fraud scenarios, process gaps, and improvement opportunities; support and champion continuous improvement, quality, and innovation.

  • Work closely with supervisors, team members, and business partners to solve complex issues, implement solutions, and enhance people, process, and technology controls.

Your Skills & Abilities (Required Qualifications)

  • Bachelor's degree holder preferably Business, Finance or related discipline

  • Fluency in conversational English, both verbal and written, is required.

  • Highly analytical, with a focus on risk detection and fraud prevention.

  • Strong knowledge of MS Office Applications and data analytics and Business intelligence tools (i.e., KNIME, PowerBI, SQL etc.)

  • Fundamental understanding of credit card industry, regulatory and legal compliance, revenue management and call center processes

  • Has knowledge or background related to fraud, audit, business related investigations, working with US entities and individuals, cash accounting, and credit cards is an advantage

  • 2 - 4+  years relevant experience on operations audit or fraud detection and investigation

What Will Give You A Competitive Edge (Preferred Qualifications)

  • Possess a very high level of integrity - ability to work with highly confidential and sensitive information

  • Fluency in conversational English, both verbal and written, is required.

  • Flexible to work on nightshift, mid/day shift opportunities are minimal

  • Flexible to work on holidays when required

  • Possess a positive attitude and is highly reliable

  • A team player and can comprehend department priorities and contribute towards organizational goals

  • Attention to detail and accuracy

  • Strong organizational and time management skills

  • Highly analytical and ability to understand and solve complex/difficult issues, ability to identify potential risks

  • Able to learn new things quickly, adapt to a diverse environment and to changing environment

  • Able to work in a competitive environment

  • Can confidently deal with ambiguity and learn on the fly

  • Possess a customer centric mindset

Renseignements sur la diversité

General Motors est résolue à être un lieu de travail qui est non seulement exempt de discrimination illégale, mais aussi un endroit qui favorise véritablement l'inclusion et l'appartenance. Nous sommes convaincus que la diversité de la main-d'œuvre permet de créer un environnement dans lequel nos employés peuvent s'épanouir et développer de meilleurs produits pour nos clients. Nous encourageons les candidats intéressés à consulter les principales responsabilités et compétences requises pour chaque rôle et à postuler à tout poste qui leur correspond. Dans le cadre du processus de recrutement, les candidats peuvent devoir, le cas échéant, réussir une évaluation liée au poste ou une présélection d'emploi avant d'être embauchés.  Pour en savoir plus, consultez notre processus de recrutement.

Déclaration concernant l'égalité d'accès à l'emploi (É.-U.)

General Motors est fière d'être un employeur souscrivant au principe de l'égalité d'accès à l'emploi.  Tous les candidats qualifiés seront pris en compte, sans égard à la race, à la couleur, à la religion, au sexe, à l'orientation sexuelle, à l'identité de genre, à l'origine ethnique, aux situations de handicap ou au statut protégé d'ancien combattant. 

Aménagements (É.-U. et Canada)

General Motors offre des occasions à tous les chercheurs d'emploi, y compris les personnes handicapées. Si vous avez besoin d'un accommodement raisonnable pour vous aider dans votre recherche d'emploi ou la soumission de votre candidature, envoyez-nous un courriel à l'adresse [email protected] ou appelez-nous au 800 865-7580. Veuillez inclure dans votre courriel une description spécifique du type d'accommodement demandé, ainsi que le titre d'emploi et le numéro de demande du poste auquel vous postulez.