Fraud and Loss Prevention Analyst

Descripción

Sponsorship:  GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE.  DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

Work Arrangement: This position is categorized as hybrid on nightshift . This means the successful candidate is expected to report to the office three times per week (or other frequency) as dictated by the business.

The Role

GBS Fraud and Loss Prevention Team is responsible for assessing and mitigating potential revenue leakage and fraudulent activities encompassing OnStar services and Global Connected Customer (GCC) organization. The team oversees multiple OnStar enabled locations globally, including 3rd party provider call center sites. The role requires motivated, engaged, organized and a self-starter type of individual with strong analytic, technical and leadership skills. The candidate must demonstrate the ability to exercise a standard level of independent judgment, decision-making, accuracy, creativity and initiative.

What You’ll Do

• Process assigned daily transactions within agreed service levels, meeting productivity and quality targets.

• Monitor accounts and transactions to identify suspicious activity, potential losses, and fraudulent behavior by advisors, members, or dealerships.

• Investigate and resolve billing issues, charge disputes, and payment-related escalations; validate refunds/adjustments and prevent revenue leakage.

• Execute fraud investigations: develop investigation plans, gather and analyze evidence and data, perform research, and present findings and recommendations to management.

• Maintain and follow standard operating procedures; ensure strict confidentiality of all customer information.

• Prepare reports and KPI packages, analyze trends, and set/track aggressive but achievable performance targets.

• Identify and communicate new fraud scenarios, process gaps, and improvement opportunities; support and champion continuous improvement, quality, and innovation.

• Work closely with supervisors, team members, and business partners to solve complex issues, implement solutions, and enhance people, process, and technology controls.

Your Skills & Abilities (Required Qualifications)

• Bachelor's degree holder preferably Business, Finance or related discipline

• Fluency in conversational English, both verbal and written, is required.

• Highly analytical, with a focus on risk detection and fraud prevention.

• Strong knowledge of MS Office Applications and data analytics and Business intelligence tools (i.e., KNIME, PowerBI, SQL etc.)

• Fundamental understanding of credit card industry, regulatory and legal compliance, revenue management and call center processes

• Has knowledge or background related to fraud, audit, business related investigations, working with US entities and individuals, cash accounting, and credit cards is an advantage

• 2 - 4+  years relevant experience on operations audit or fraud detection and investigation

What Will Give You A Competitive Edge (Preferred Qualifications)

• Possess a very high level of integrity - ability to work with highly confidential and sensitive information

• Fluency in conversational English, both verbal and written, is required.

• Flexible to work on nightshift, mid/day shift opportunities are minimal

• Flexible to work on holidays when required

• Possess a positive attitude and is highly reliable

• A team player and can comprehend department priorities and contribute towards organizational goals

• Attention to detail and accuracy

• Strong organizational and time management skills

• Highly analytical and ability to understand and solve complex/difficult issues, ability to identify potential risks

• Able to learn new things quickly, adapt to a diverse environment and to changing environment

• Able to work in a competitive environment

• Can confidently deal with ambiguity and learn on the fly

• Possess a customer centric mindset

Información sobre diversidad

General Motors se compromete a ser un lugar de trabajo en el cual no solo no haya discriminación indebida, sino que fomente con sinceridad la inclusión y el sentido de pertenencia. Creemos firmemente que la diversidad del personal crea un entorno en el cual nuestros empleados pueden prosperar y desarrollar mejores productos para nuestros clientes. Instamos a los candidatos interesados a que revisen las responsabilidades y aptitudes clave para cada puesto y se postulen para los puestos que coincidan con sus habilidades y capacidades. Es posible que, cuando corresponda, se les pida a los solicitantes que están en el proceso de contratación que completen satisfactoriamente una o más evaluaciones relacionadas con su función y/o una evaluación previa al empleo antes de comenzar a trabajar.  Para obtener más información, visite Cómo contratamos.

Declaración de igualdad de oportunidades en el empleo (EE.UU.)

General Motors se enorgullece de ser un empleador que ofrece igualdad de oportunidades.  Todos los solicitantes calificados serán tenidos en cuenta para el empleo sin distinción de raza, color, religión, sexo, orientación sexual, identidad de género, nacionalidad, discapacidad o condición de veterano protegido. 

Adecuaciones (EE.UU. y Canadá)

General Motors ofrece oportunidades a todos los solicitantes de empleo, incluyendo las personas con discapacidades. Si necesita una adecuación razonable para ayudarle con su búsqueda o solicitud de empleo, envíenos un correo electrónico a [email protected] o llámenos al 800-865-7580. En su correo electrónico, incluya una descripción del puesto específico que está solicitando, así como el título del empleo y el número de solicitud del puesto que está solicitando.