SSM Global COE – Business Analyst

Descripción

Sponsorship:  GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE.  DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

Work Arrangement: This position is categorized as hybrid on nightshift . This means the successful candidate is expected to report to the office three times per week (or other frequency) as dictated by the business.

The Role

The Global Ops Coe in Manila is a developing team about world class delivery, customer support, driving a disruptive shift in strategy, structure, systems, processes, and technology across the enterprise under GM Sales Services and Marketing (SSM) function.

As part of the transition of the MobileService (MS) + team and organizational structure from Retail Innovation to GM Envolve, the MS+ team supports critical operational tasks. As the program continues to grow, the volume of required daily activities continue to grow.

What You’ll Do

• Provide operational support to the MobileService+ (MS+) team, including execution of daily tasks, completion of reports, and assistance with key program activities.

• Work on Envolve / Retail Innovation daily operational tasks including RPO Delete Process, Dealer Communication, Email Inbox Monitoring/Triage, Enrollment Report Management, Weekly Updates of Posting Data, and BFU Code Activation

• Run and maintain the reporting environment.

• Maintain production data integrity through data audits. Coordinate the delivery of insights to appropriate teams using new, existing or cura   ted data

• Assist in planning and facilitating new employee onboarding activities and departing employee off-boarding activities

• Collaborate with training department at GM Envolve (including other business units like OnStar and GM Energy) to develop and drive adoption plans for new capabilities, releases, and processes.

Your Skills & Abilities (Required Qualifications)

• A Bachelor’s or Master’s degree in Business, Data Analytics/Science, Finance, Accounting, Sales & Marketing, IT or related field

• 5+ years of relevant work experience in data analysis, processing, operations or and project management

• Demonstrated ability to work cross-functionally, in an internal or external consulting role, with proven ability to effectively execute projects and deliver results

• Automotive Industry background is a plus

• Knowledge in PBI, Knime, Power Automate and other automation tools is preferred

• Demonstrate understanding of databases, queries and reporting tools.

• Highly proficient in oral and written communication skills 

• Strong computer software skills, especially Microsoft Office, including familiarity with MS Excel and MS PowerPoint are important.

What Will Give You A Competitive Edge (Preferred Qualifications)

• Embrace data driven & customer insights to inform plans, launches, and iterations

• Strong organizational skills with proven track record of efficiently executing complex projects to completion at a high level of quality

• Demonstrated high level of interpersonal skills required to effectively collaborate, motivate, and facilitate others in group situations

• Desire to work in a complex and evolving environment and to bring an innovative mindset

• Comfort working in a fast-paced start-up technology environment is essential

Información sobre diversidad

General Motors se compromete a ser un lugar de trabajo en el cual no solo no haya discriminación indebida, sino que fomente con sinceridad la inclusión y el sentido de pertenencia. Creemos firmemente que la diversidad del personal crea un entorno en el cual nuestros empleados pueden prosperar y desarrollar mejores productos para nuestros clientes. Instamos a los candidatos interesados a que revisen las responsabilidades y aptitudes clave para cada puesto y se postulen para los puestos que coincidan con sus habilidades y capacidades. Es posible que, cuando corresponda, se les pida a los solicitantes que están en el proceso de contratación que completen satisfactoriamente una o más evaluaciones relacionadas con su función y/o una evaluación previa al empleo antes de comenzar a trabajar.  Para obtener más información, visite Cómo contratamos.

Declaración de igualdad de oportunidades en el empleo (EE.UU.)

General Motors se enorgullece de ser un empleador que ofrece igualdad de oportunidades.  Todos los solicitantes calificados serán tenidos en cuenta para el empleo sin distinción de raza, color, religión, sexo, orientación sexual, identidad de género, nacionalidad, discapacidad o condición de veterano protegido. 

Adecuaciones (EE.UU. y Canadá)

General Motors ofrece oportunidades a todos los solicitantes de empleo, incluyendo las personas con discapacidades. Si necesita una adecuación razonable para ayudarle con su búsqueda o solicitud de empleo, envíenos un correo electrónico a [email protected] o llámenos al 800-865-7580. En su correo electrónico, incluya una descripción del puesto específico que está solicitando, así como el título del empleo y el número de solicitud del puesto que está solicitando.