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SSM Global COE – Business Analyst

  • Emplacement
    • Taguig City, National Capital Region (Manila)
  • Type d'emploi Full time
  • Posté
  • Job Requisition JR-202610226

Description

Sponsorship:  GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE.  DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

Work Arrangement: This position is categorized as hybrid on nightshift . This means the successful candidate is expected to report to the office three times per week (or other frequency) as dictated by the business.

The Role

The Global Ops Coe in Manila is a developing team about world class delivery, customer support, driving a disruptive shift in strategy, structure, systems, processes, and technology across the enterprise under GM Sales Services and Marketing (SSM) function.

As part of the transition of the MobileService (MS) + team and organizational structure from Retail Innovation to GM Envolve, the MS+ team supports critical operational tasks. As the program continues to grow, the volume of required daily activities continue to grow.

What You’ll Do

  • Provide operational support to the MobileService+ (MS+) team, including execution of daily tasks, completion of reports, and assistance with key program activities.

  • Work on Envolve / Retail Innovation daily operational tasks including RPO Delete Process, Dealer Communication, Email Inbox Monitoring/Triage, Enrollment Report Management, Weekly Updates of Posting Data, and BFU Code Activation

  • Run and maintain the reporting environment.

  • Maintain production data integrity through data audits. Coordinate the delivery of insights to appropriate teams using new, existing or cura   ted data

  • Assist in planning and facilitating new employee onboarding activities and departing employee off-boarding activities

  • Collaborate with training department at GM Envolve (including other business units like OnStar and GM Energy) to develop and drive adoption plans for new capabilities, releases, and processes.

Your Skills & Abilities (Required Qualifications)

  • A Bachelor’s or Master’s degree in Business, Data Analytics/Science, Finance, Accounting, Sales & Marketing, IT or related field

  • 5+ years of relevant work experience in data analysis, processing, operations or and project management

  • Demonstrated ability to work cross-functionally, in an internal or external consulting role, with proven ability to effectively execute projects and deliver results

  • Automotive Industry background is a plus

  • Knowledge in PBI, Knime, Power Automate and other automation tools is preferred

  • Demonstrate understanding of databases, queries and reporting tools.

  • Highly proficient in oral and written communication skills 

  • Strong computer software skills, especially Microsoft Office, including familiarity with MS Excel and MS PowerPoint are important.

What Will Give You A Competitive Edge (Preferred Qualifications)

  • Embrace data driven & customer insights to inform plans, launches, and iterations

  • Strong organizational skills with proven track record of efficiently executing complex projects to completion at a high level of quality

  • Demonstrated high level of interpersonal skills required to effectively collaborate, motivate, and facilitate others in group situations

  • Desire to work in a complex and evolving environment and to bring an innovative mindset

  • Comfort working in a fast-paced start-up technology environment is essential

Renseignements sur la diversité

General Motors est résolue à être un lieu de travail qui est non seulement exempt de discrimination illégale, mais aussi un endroit qui favorise véritablement l'inclusion et l'appartenance. Nous sommes convaincus que la diversité de la main-d'œuvre permet de créer un environnement dans lequel nos employés peuvent s'épanouir et développer de meilleurs produits pour nos clients. Nous encourageons les candidats intéressés à consulter les principales responsabilités et compétences requises pour chaque rôle et à postuler à tout poste qui leur correspond. Dans le cadre du processus de recrutement, les candidats peuvent devoir, le cas échéant, réussir une évaluation liée au poste ou une présélection d'emploi avant d'être embauchés.  Pour en savoir plus, consultez notre processus de recrutement.

Déclaration concernant l'égalité d'accès à l'emploi (É.-U.)

General Motors est fière d'être un employeur souscrivant au principe de l'égalité d'accès à l'emploi.  Tous les candidats qualifiés seront pris en compte, sans égard à la race, à la couleur, à la religion, au sexe, à l'orientation sexuelle, à l'identité de genre, à l'origine ethnique, aux situations de handicap ou au statut protégé d'ancien combattant. 

Aménagements (É.-U. et Canada)

General Motors offre des occasions à tous les chercheurs d'emploi, y compris les personnes handicapées. Si vous avez besoin d'un accommodement raisonnable pour vous aider dans votre recherche d'emploi ou la soumission de votre candidature, envoyez-nous un courriel à l'adresse [email protected] ou appelez-nous au 800 865-7580. Veuillez inclure dans votre courriel une description spécifique du type d'accommodement demandé, ainsi que le titre d'emploi et le numéro de demande du poste auquel vous postulez.