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SSM Global COE – Business Analyst

  • Localização
    • Taguig City, National Capital Region (Manila)
  • Tipo de trabalho Full time
  • Postou
  • Job Requisition JR-202610226

Descrição

Sponsorship:  GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE.  DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

Work Arrangement: This position is categorized as hybrid on nightshift . This means the successful candidate is expected to report to the office three times per week (or other frequency) as dictated by the business.

The Role

The Global Ops Coe in Manila is a developing team about world class delivery, customer support, driving a disruptive shift in strategy, structure, systems, processes, and technology across the enterprise under GM Sales Services and Marketing (SSM) function.

As part of the transition of the MobileService (MS) + team and organizational structure from Retail Innovation to GM Envolve, the MS+ team supports critical operational tasks. As the program continues to grow, the volume of required daily activities continue to grow.

What You’ll Do

  • Provide operational support to the MobileService+ (MS+) team, including execution of daily tasks, completion of reports, and assistance with key program activities.

  • Work on Envolve / Retail Innovation daily operational tasks including RPO Delete Process, Dealer Communication, Email Inbox Monitoring/Triage, Enrollment Report Management, Weekly Updates of Posting Data, and BFU Code Activation

  • Run and maintain the reporting environment.

  • Maintain production data integrity through data audits. Coordinate the delivery of insights to appropriate teams using new, existing or cura   ted data

  • Assist in planning and facilitating new employee onboarding activities and departing employee off-boarding activities

  • Collaborate with training department at GM Envolve (including other business units like OnStar and GM Energy) to develop and drive adoption plans for new capabilities, releases, and processes.

Your Skills & Abilities (Required Qualifications)

  • A Bachelor’s or Master’s degree in Business, Data Analytics/Science, Finance, Accounting, Sales & Marketing, IT or related field

  • 5+ years of relevant work experience in data analysis, processing, operations or and project management

  • Demonstrated ability to work cross-functionally, in an internal or external consulting role, with proven ability to effectively execute projects and deliver results

  • Automotive Industry background is a plus

  • Knowledge in PBI, Knime, Power Automate and other automation tools is preferred

  • Demonstrate understanding of databases, queries and reporting tools.

  • Highly proficient in oral and written communication skills 

  • Strong computer software skills, especially Microsoft Office, including familiarity with MS Excel and MS PowerPoint are important.

What Will Give You A Competitive Edge (Preferred Qualifications)

  • Embrace data driven & customer insights to inform plans, launches, and iterations

  • Strong organizational skills with proven track record of efficiently executing complex projects to completion at a high level of quality

  • Demonstrated high level of interpersonal skills required to effectively collaborate, motivate, and facilitate others in group situations

  • Desire to work in a complex and evolving environment and to bring an innovative mindset

  • Comfort working in a fast-paced start-up technology environment is essential

Informações sobre diversidade

A General Motors está comprometida em ser um local de trabalho que não só é livre de discriminação ilegal, como estimula verdadeiramente a inclusão e integração. Acreditamos enfaticamente que a diversidade na força de trabalho cria um ambiente no qual nossos colaboradores podem crescer e desenvolver melhores produtos para nossos clientes. Incentivamos os candidatos interessados a analisar as principais responsabilidades e qualificações de cada função e a se candidatar a qualquer cargo que corresponda a suas habilidades e capacidades. Os candidatos no processo de recrutamento podem, quando aplicável, ser solicitados a concluir com sucesso uma ou mais avaliações relacionadas à função e/ou uma seleção pré-emprego antes de iniciar o emprego.  Para saber mais, acesse Como contratamos.

Declaração de Igualdade de Oportunidades de Emprego (EUA)

A General Motors tem orgulho de ser um empregador que oferece oportunidades iguais.  Todos os candidatos qualificados serão considerados para o emprego, independentemente de raça, cor, religião, sexo, orientação sexual, identidade de gênero, origem nacional, deficiência ou status como veterano protegido. 

Adaptações (EUA e Canadá)

A General Motors oferece oportunidades a todos os candidatos a emprego, incluindo pessoas com deficiências. Se você precisa de uma adaptação razoável para ajudá-lo na sua pesquisa de cargos ou solicitação de emprego, fale conosco pelo e-mail [email protected] ou pelo telefone 800-865-7580. No seu e-mail, inclua uma descrição da adaptação específica que você está solicitando assim como o nome do cargo e o número de requisição do cargo ao qual está se candidatando.