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Fraud and Loss Prevention Analyst

  • 위치
    • Taguig City, National Capital Region (Manila)
  • 직무 유형 Full time
  • 게시됨
  • Job Requisition JR-202611218

설명

Sponsorship:  GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE.  DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

Work Arrangement: This position is categorized as hybrid on nightshift . This means the successful candidate is expected to report to the office three times per week (or other frequency) as dictated by the business.

The Role

GBS Fraud and Loss Prevention Team is responsible for assessing and mitigating potential revenue leakage and fraudulent activities encompassing OnStar services and Global Connected Customer (GCC) organization. The team oversees multiple OnStar enabled locations globally, including 3rd party provider call center sites. The role requires motivated, engaged, organized and a self-starter type of individual with strong analytic, technical and leadership skills. The candidate must demonstrate the ability to exercise a standard level of independent judgment, decision-making, accuracy, creativity and initiative.

What You’ll Do

  • Process assigned daily transactions within agreed service levels, meeting productivity and quality targets.

  • Monitor accounts and transactions to identify suspicious activity, potential losses, and fraudulent behavior by advisors, members, or dealerships.

  • Investigate and resolve billing issues, charge disputes, and payment-related escalations; validate refunds/adjustments and prevent revenue leakage.

  • Execute fraud investigations: develop investigation plans, gather and analyze evidence and data, perform research, and present findings and recommendations to management.

  • Maintain and follow standard operating procedures; ensure strict confidentiality of all customer information.

  • Prepare reports and KPI packages, analyze trends, and set/track aggressive but achievable performance targets.

  • Identify and communicate new fraud scenarios, process gaps, and improvement opportunities; support and champion continuous improvement, quality, and innovation.

  • Work closely with supervisors, team members, and business partners to solve complex issues, implement solutions, and enhance people, process, and technology controls.

Your Skills & Abilities (Required Qualifications)

  • Bachelor's degree holder preferably Business, Finance or related discipline

  • Fluency in conversational English, both verbal and written, is required.

  • Highly analytical, with a focus on risk detection and fraud prevention.

  • Strong knowledge of MS Office Applications and data analytics and Business intelligence tools (i.e., KNIME, PowerBI, SQL etc.)

  • Fundamental understanding of credit card industry, regulatory and legal compliance, revenue management and call center processes

  • Has knowledge or background related to fraud, audit, business related investigations, working with US entities and individuals, cash accounting, and credit cards is an advantage

  • 2 - 4+  years relevant experience on operations audit or fraud detection and investigation

What Will Give You A Competitive Edge (Preferred Qualifications)

  • Possess a very high level of integrity - ability to work with highly confidential and sensitive information

  • Fluency in conversational English, both verbal and written, is required.

  • Flexible to work on nightshift, mid/day shift opportunities are minimal

  • Flexible to work on holidays when required

  • Possess a positive attitude and is highly reliable

  • A team player and can comprehend department priorities and contribute towards organizational goals

  • Attention to detail and accuracy

  • Strong organizational and time management skills

  • Highly analytical and ability to understand and solve complex/difficult issues, ability to identify potential risks

  • Able to learn new things quickly, adapt to a diverse environment and to changing environment

  • Able to work in a competitive environment

  • Can confidently deal with ambiguity and learn on the fly

  • Possess a customer centric mindset

다양성 정보

General Motors는 법적으로 금지된 차별을 배제하는 것은 물론 포용성과 소속감을 진정으로 장려하는 직장이 되기 위해 노력하고 있습니다. 당사는 다양성이 보장되는 환경에서 직원들이 역량을 발휘하고 우리 고객을 위한 더 좋은 제품을 개발할 수 있다고 믿습니다. 따라서 입사에 관심 있는 사람이 있다면 포지션별 주요 업무와 자격을 확인하고 본인이 보유한 기술과 능력에 부합하는 모든 포지션에 적극적으로 지원하기를 장려합니다. 지원자는 채용 과정에서 역할 관련 평가(해당하는 경우) 및/또는 채용 전 스크리닝을 통과해야 합니다.  자세한 정보는 GM 채용 과정 안내를 참고하십시오.

공평한 취업 기회 선언 (미국)

General Motors는 공평한 기회를 제공하는 고용주임을 자부합니다.  자격을 만족하는 지원자는 인종과 피부색, 성별, 성적 지향, 성별 정체성, 국적, 장애, 재향 군인 보호법 적용 여부와 상관없이 채용 후보로서 심사를 받습니다. 

숙소 (미국 및 캐나다)

General Motors는 장애인을 포함한 모든 구직자들에게 취업 기회를 제공합니다. 구직이나 취업 지원에 도움이 되는 합리적인 숙소가 필요한 경우 [email protected]으로 이메일을 보내시거나 800-865-7580으로 전화주십시오. 이메일에, 귀하가 요청하는 특정한 숙소에 대한 설명과 귀하가 지원하는 직무와 채용 요청서 번호를 포함해주세요.